Jobs list of Information Technology & Helpdesk / Support Engineer

インフラセキュリティーアシスタントマネージャー

定年65歳／業績急拡大中に伴う増員

7 - 10 million yen Tokyo Information Technology Helpdesk / Support Engineer

Company overview: We are a project management firm specializing in providing problem identification/causation and solution measure presentation/execution support for IT projects. We help organizations improve efficiency and profitability by proposing strategic solutions tailored to our clients\' issues and needs. Our dedicated team has extensive knowledge and experience in areas such as business strategy, organizational improvement, and process optimization to help our clients grow their businesses. We also provide strategic advice to enhance our clients\' competitiveness with a focus on continuous improvement and innovation.
Responsibilities: Microsoft365に関連する業務、認証基盤 / クラウドインフラセキュリティの構築をお任せいたしますが、ゆくゆくは既存IdP、MDMからEntraID+Intuneへの移行PJ推進など、インフラセキュリティにも携わっていただきます。
業務内容：
Microsoft365に関連する業務
ベンダーと協力し、SIEM/CASB/SWG/VDIの導入計画・構築・テスト・運用設計を行う
認証基盤 / クラウドインフラセキュリティの構築
既存IdP、MDMからEntraID+Intuneへの移行PJ推進
社内利用クラウドツール一例Google Workspace、Microsoft365
Slack、Zoom、カオナビ、Sansan
Salesforce、TeamSpirit、Soarize
VDI（Amazon Workspaces、Windows365）
AWS、Azure、Tableau等

Service Delivery Specialist - Assistant Manager

Service delivery specialist position @ global insurance co.

9 - 11 million yen Tokyo Information Technology Helpdesk / Support Engineer

Company overview: Our client is a foreign life insurance company that is part of one of the world\'s largest global financial groups and has a long history in the Japanese market. Since its entry into the Japanese market in the 1990s, we have been providing comprehensive financial services through its affiliated companies and focusing on providing innovative products and high quality services under the slogan of “customer centricity” backed by its strong financial base. We focus on providing innovative products and high quality services with a “customer-centric focus” backed by a strong financial base. We aim to contribute to Japanese society and continue to be a trusted partner to our customers.
Responsibilities: In the ever-changing business environment, system operation problems, issues, and risks arise. As a member of the service delivery management team, this position will be in charge of IT infrastructure-related matters individually regardless of the field, and will be responsible for early termination and completion within the deadline while involving related parties and leading.
Main responsibilities:
Operation of IT change management governance processWeekly CAB operation (meetings, reviews, announcements, provide training)

Response to problems / issues and risk projects that occur in IT infrastructure operationCollecting information when problems / risks occur, investigating the current situation, and visualizing
Drafting the ideal form of the operation process and creating explanatory materials
Leading initiatives for implementation by convening stakeholders, facilitating meetings, and creating and deploying agenda memos.
Coordination of related work / deadline / progress management

Regular workData collection / analysis / report creation (weekly / monthly, etc.)
Progress report (daily)

OtherOrganization of information required for operation (system information, operation documents, unclear business situation grasp, organization / clarification, etc.)
Facilitate and lead the response to failure recovery in the event of a system incident with related teams from Japan and Asia.

グループグローバル領域プロジェクトマネージャー（グローバルサービスデスク／ServiceNow担当）

ITスペシャリストとして専門性を高めることが可能なポジション

6.8 - 9 million yen Tokyo Information Technology Helpdesk / Support Engineer

Company overview: We are a global leader in the apparel industry, committed to providing high-quality clothing at affordable prices. Our mission is to develop fashion brands loved by people of all ages and genders. Through fashion, we aim to enrich the lives of people worldwide and focus on creating sustainable value. We streamline processes from product development to production and sales, enabling rapid product cycles to meet customer needs promptly.
Responsibilities: デジタル業務改革サービス部は、常にお客様視点で業務の”あるべき姿”を定義し、最新のIT技術を活用した業務改革をリード、実現することをミッションとしています。グローバルサービスデスク担当が所属するグループグローバルチームでは、全世界12万人の従業員のシステム利用の阻害要因を排除し、お客様へウェアを届ける下支えをしています。
業務内容：
サービス管理プロセスおよびツールの実装およびServiceNow開発
ITIL、IT4IT等のベストプラクティスを基にしたサービスマネジメントのプロセス設定とツール構築を行い、グループ全体への展開及び定着を行います。
IT以外の業務プロセスの改善やユーザエクスペリエンスの向上にも取り組み、グローバル全社の働き方改革に貢献します。

※選考の中でご希望や強みを伺いながら、グローバルサービスデスク担当／ServiceNow担のどちらかにアサインさせていただきます。※職務内容は、部署異動及び組織変更により、本部各部署に関連する業務の範囲で変更となる場合があります。

IT Support Generalist

日本および海外のスタッフに高品質の技術サポートを提供し、すべてのテクノロジー関連の問題にタイムリーに対処いただきます

4 - 6 million yen Tokyo Information Technology Helpdesk / Support Engineer

Company overview: Our client imports, exports, sells and manufactures nutritional supplements and cosmetics.
Responsibilities: ITサポートジェネラリストとして、日本および海外のスタッフに高品質の技術サポートを提供し、すべてのテクノロジー関連の問題にタイムリーに対処いただきます。他のチームと協力し、顧客からの問い合わせに対してサポートをいたします。ハードウェアとソフトウェアの両面で社内外に対しトラブルシューティングをしていただきます。
業務内容：
コンピューターのセットアップオフィスのコンピューターにハードウェアとソフトウェアをインストール、構成、および保守し、すべてのシステムが正常に機能していることを確認します。

スタッフのITサポート基本的なトラブルシューティングから高度な問題解決までスタッフに日常的なITサポートを提供します。

コミュニケーション東京オフィスと世界各地のオフィスとのブリッジとなり、効率的なコミュニケーションを目指します。

メンバー（カスタマー）サポートメンバーサービスチームから上がった技術的問題を診断し、解決することによりカスタマーサポートを支援します。

ドキュメントサポートリクエスト、ソリューション、フォローアップアクションの正確な記録を会社のITチケットシステムで管理します。

システムメンテナンスコンピューターシステムとネットワークのパフォーマンスを監視し、潜在的な問題に積極的に対処します。

セキュリティコンプライアンスすべてのシステムとソフトウェアが会社のITセキュリティ基準に沿っていることを確認します。

Trilingual Engineer (IT Solution Service)

自主性が尊重され、「自分のキャリアは自分でデザインする」ことができる環境

5 - 9 million yen Tokyo Information Technology Helpdesk / Support Engineer

Company overview: We are a leading company in the human resource services industry. We provide a diverse range of human resource solutions and tailor our services to meet the needs of companies and individuals. We help our client companies secure and utilize human resources through services such as temporary staffing, recruitment support, placement, outsourcing, training and education. We also provide advice on labor market trends and labor management, contributing to the success of corporate human resource strategies. Our highly specialized consultants and career consultants work closely with clients to propose optimal human resource solutions. Utilizing our global network, we have the ability to expand our services domestically and internationally and to serve a diverse range of industries, helping human resources improve performance and grow.
Responsibilities: Main responsibilities:
Use debugging tools, simulations and scripts to isolate and fix problems
Guidance and assistance with installation and technical training, including documentation
Troubleshoot and resolve technical issues directly with customers
Document customer needs, issues, interventions, and interactions, and notify customers when changes occur, etc.

Corporate IT Engineer (Helpdesk IT Support) | コーポレートITエンジニア

Join our AI-driven mission to solve societal issues

6 - 12 million yen Tokyo Information Technology Helpdesk / Support Engineer

Company overview: Our client is a develops services using AI.
Responsibilities: Main responsibilities:
Building and operating corporate IT
Management and operation of devices (Win/Mac/Linux/iOS/Android/etc)
Help desk support for corporate IT/security
Other tasks you will be responsible for depending on your abilities/intentions:Construction and operation of domestic/overseas base infrastructure
Promote zero trust security project
Automation of operational management of corporate IT infrastructure

Operation Support Engineer

グローバルな環境で活躍

7 - 10 million yen Tokyo Information Technology Helpdesk / Support Engineer

Company overview: We are a provider of insurance and risk management solutions. We are particularly strong in warranty services for cell phones, home appliances, automobiles, and homes, offering comprehensive insurance products to protect our customers\' assets. We emphasize prompt response in the event of damage or malfunction, and strive to improve customer satisfaction. We also provide professional advice and support on risk management to assist our clients\' businesses. We have established ourselves as a trusted partner to our clients through our wide-ranging operations both domestically and internationally.
Responsibilities: Main responsibilities:
Provides general customer and IT support for assigned business applications and infrastructure deals with the most complex system problem logs; works with business and technical teams to perform effective root-cause analysis, resolution, and preventive actions; leads implementation support activities; directs and participates in training support activities such as documentation authoring and preparation, training preparation and delivery or follow-up.
Accountable for successful project delivery related to continuous system enhancement for operational improvement.
Maintains system support manual, create and maintain reports, assist with troubleshooting, interprets errors, automate and monitors operational processes.
Monitors infrastructure health, escalate to the Global IT team for outages, follow up on root cause analysis, problems and major incidents.
Participates in testing activities for maintenance; provides guidance for testing strategies, scope and scenarios; reviews and provides advice for testing-related estimates of effort, duration and resource utilization; reviews test plans; identifies testing risks and contributes to the overall management of project and risk plans; coordinates, manages and participates in complex testing efforts.

情報システム部部長

定年65歳／業績急拡大中に伴う増員

10 - 15 million yen Tokyo Information Technology Helpdesk / Support Engineer

Company overview: We are a project management firm specializing in providing problem identification/causation and solution measure presentation/execution support for IT projects. We help organizations improve efficiency and profitability by proposing strategic solutions tailored to our clients\' issues and needs. Our dedicated team has extensive knowledge and experience in areas such as business strategy, organizational improvement, and process optimization to help our clients grow their businesses. We also provide strategic advice to enhance our clients\' competitiveness with a focus on continuous improvement and innovation.
Responsibilities: 情報システム部の部長として、まずはチームのマネジメント、及び部門全体の組織力を強化をお任せいたします。ゆくゆくは管掌する情報システム部門全体のマネジメントはもちろん、ITサービスの中期計画策定、必要な組織やITサービス機能の設計及び導入準備等にも携わっていただきます。
業務内容：
部門全体の生産性・効率性の向上施策を推進
チームビルディングや研修プログラムの企画・運営（社内のリソース不足の解消、体制構築）
業務改善提案や部門の運営方針の策定
プロジェクトの進捗管理（各プロジェクトのリソース配分と優先順位の管理）
メンバーの進捗管理およびパフォーマンス評価
チームメンバーの育成（メンバーのキャリア支援）
技術面の整理および戦略的計画の立案(補佐)

Technical Lead

Work with major Japanese banks/ FinTech

7 - 13 million yen Tokyo Information Technology Helpdesk / Support Engineer

Company overview: This company is a global leader Software for the Banking Industry. With a small operation in Japan they are well connected globally.
Responsibilities: Main responsibilities:
Work as a Senior Technical Lead to guide and support Customer IT team, business users and development team.
Responsible for managing day to day requests on SLA basis.
Do IVR development, custom report/solution development around CallCenter Platform.
Have understanding of Genesys Cloud’ environment. (Genesys Pure Cloud)
Cater for projects work related to Call Center following customer specific change management process, managing scope, timelines, and quality, with full responsibility and authority to complete assigned tasks
Create, Reviews and Maintain relatd technical documents.
Good Team player with problem solving attitude, good communicator.
Develops positive relationships across the business to facilitate open dialogue.
Interact and manage different stakeholders, Business users for requirements understanding and specification preparation.
Effectively communicate to stakeholders in a timely and clear fashion.
Liaise with project stakeholders including executives on an ongoing basis

セキュリティ推進担当

積極的にM＆A・5年以上連続増収

8 - 13 million yen Tokyo Information Technology Helpdesk / Support Engineer

Company overview: Our client is a provider of medical-related services through the Internet.
Responsibilities: 各部門及びグループ会社のセキュリティ担当者と連携し、経営戦略に基づいてエムスリー及びグループ全体のセキュリティマネジメントを行う業務を担っていただきます。セキュリティ関連の取り組みによる事業への影響を最小限におさえることも重要視されており、固定観念や慣習に囚われることなく、ゼロベースでセキュリティ施策に取り組んでいただきます。具体的には次のような業務の中から、複数の領域を力量に応じてご担当いただきます。
業務内容：
共通セキュリティ施策（企画・構築・実行）の推進
セキュリティインシデント対応
当社プロダクトに関するセキュリティ評価及びリスク対応助言
第二者監査/評価対応

管理領域ISMS/PMSの構築・運用
セキュリティ及びプライバシーに関する相談対応
自社を含むグループ会社のセキュリティアセスメント
国内外グループ会社のセキュリティガバナンス確立

技術領域セキュリティイベントのレビュー及び検出ロジックのチューニング
セキュリティサービス管理（導入検討から運用まで）
アタックサーフェス管理
脆弱性診断、ペネトレーションテストの実施

ITサポートリーダー（課長）

ITサポートチームをリードし、社内の問い合わせ対応や技術的な問題解決に向けお力を発揮していただきます。

6 - 10 million yen Tokyo Information Technology Helpdesk / Support Engineer

Company overview: We are a project management firm specializing in providing problem identification/causation and solution measure presentation/execution support for IT projects. We help organizations improve efficiency and profitability by proposing strategic solutions tailored to our clients\' issues and needs. Our dedicated team has extensive knowledge and experience in areas such as business strategy, organizational improvement, and process optimization to help our clients grow their businesses. We also provide strategic advice to enhance our clients\' competitiveness with a focus on continuous improvement and innovation.
Responsibilities: 業務内容：
チーム管理
サポートプロセスの改善
技術サポートの提供
インシデント管理
ユーザーとのコミュニケーション
ITインフラの監視と改善
ベンダーや外部パートナーとの連携
情報セキュリティ対策、業務効率化の推進

社内SE／ITインフラ担当（担当者クラス）

大手ポンプ、半導体装置メーカー

5.5 - 8.5 million yen Tokyo Information Technology Helpdesk / Support Engineer

Company overview: We are a Japanese machinery manufacturer specializing in the production of fluid machinery such as pumps, compressors, and turbines. Our strengths lie particularly in products for industrial and social infrastructure applications, including water supply and sewage, energy, air conditioning, and environmental protection. With advanced technological capabilities, we actively expand into international markets and are highly regarded worldwide. Since our establishment, we have focused on innovation and quality, striving to develop products and provide services that contribute to the realization of a sustainable society.
Responsibilities: ご経験・スキルに応じて以下の業務をお任せします。
グローバルIT担当者間のコミュニケーションパス確立、運営
グローバルITインフラ（クラウド、ドキュメント管理、データ連携、ジョブなど）のアーキテクチャ定義、PJ推進、運用管理等の実践
グローバルITのマネージャやENGINE（ERP PJ）担当者との連携
CIOや各カンパニー及び現地経営層への定期的な提案、報告の代理

ITサポートエンジニア

海外グループ会社に赴任して、IT部門をまとめる立場として活躍することも可能です。

4.8 - 9 million yen Tokyo Information Technology Helpdesk / Support Engineer

Company overview: We are a global optical equipment manufacturer, renowned for our cameras, lenses, microscopes, and measuring instruments among other optical products. Known for high-quality products and innovative technology, we cater to a wide range of needs across various fields. We also emphasize research and development, offering products integrated with advanced technology.
Responsibilities: 業務内容：
IT全般に関するサポートとヘルプデスク業務従業員からのITに関する問い合わせやトラブル解決をサポートします。在宅勤務の普及に伴うワークスタイルの変革など、その時々のニーズに合わせてサービスを検討し、サービスレベルの向上と改善を目指します。実際にそれらを支えるシステムに触れることもあります。

海外を含むニコングループ全体からの問い合わせ窓口および支援業務問い合わせ要件をまとめ、関係部門と連携して問題解決に取り組みます。問題解決の進捗管理もサポートします。

共創環境（コミュニケーション・コラボレーション基盤）の利活用推進関係部門と連携して施策を展開するため、社内での周知や教育を行い、利活用を促進します。関連する施策の進捗管理や要件のヒアリングも担当します。

【大阪】IT Infrastructure Support

大阪/リモートワーク有/グローバル環境/フランス発のコングロマリット企業

6 - 8 million yen Osaka Information Technology Helpdesk / Support Engineer

Company overview: This company is a French multinational corporation that specializes in energy management and automation solutions, spanning hardware, software, and services. Native of France.
Responsibilities: Involves all processes related to requirements, analysis, planning, deployment and ongoing operations management and technical support of IT Infrastructure.
Provide IT operation support and end user support of L2 level.
IT service management Ticket management ; meet the service quality KPI, SLA.
Incident and problem management and Escalated ticket handling
Monitor and manage incidents and request tickets, and execute management protocols. End user Ticket lifecycle management.
Infrastructure management in Japan. Server, Network implementation and maintenance.
Coordinate with external vendors for service to location infrastructure components such as workstations, servers, storage devices, network printers, phone systems, etc.,
Ensures the continued reliability, availability, and stability of the infrastructure. Works independently or as a team in troubleshooting and problem-solving assignments.
IT Operation related Project delivery (ex. IT modernization etc)
Deploy global initiatives project to local.
IT Asset management
Manage IT operational compliance checks and asset protection.
IT server room management. Daily monitoring BDIC disaster recovery plan, closely collaboration with facility team.
End user communication & announcement – Viva engage, email
IT Operation risk mgmt.
Conduct end user training

顧客・社内チームの技術的サポート

フレックス制・土日祝休み・年休120日以上・働き方◎

5 - 8.3 million yen Tokyo Information Technology Helpdesk / Support Engineer

Company overview: Our client is a leading provider of supply chain management and logistics solutions. Based in Tokyo, the company is wholly owned by a major global logistics group headquartered in Chicago, USA. It plays a crucial role in managing supply chain operations tailored to the Japanese market.

The company offers a full range of services, including transportation management, warehousing, and distribution. With a focus on innovation and operational excellence, it uses advanced technology and best practices to enhance efficiency and reliability. Employing over 100 professionals, the company is dedicated to addressing local market challenges and ensuring high service levels.

Committed to sustainability and continuous improvement, the company integrates eco-friendly practices and advanced technologies to drive operational success and environmental responsibility.
Responsibilities: ■業務内容：
プロフェッショナルとしてお客様、または社内のチームの技術的サポートを行います。ソフトウェアアプリケーション、WMS・TMSの領域の技術的ソリューションに関する問題解決に注力いただきます。エンドユーザー、ITチーム、ソリューションアナリスト、アプリケーション開発者、外部のパートナーと一緒に問題解決、アプリケーションのパフォーマンス改善、最適機能を担保します。また、アプリケーションサポートプロセスのドキュメンテーション、モニタリング、継続的改善にも携わります。技術的な問題への迅速かつ効果的解決により、組織のテクノロジーソリューションのスムーズな運用と、顧客満足に大きく貢献できます。

■職務詳細：
ソリューションサポート：適時に効果的な技術的サポートをソフトウェアアプリケーション、システム、またはテクノロジーソリューションにおいて問題を抱えるエンドユーザー、お客様、または社内のチームに提供。
問題解決：技術的な問題について、診断しトラブルシューティングを実施する。原因を特定し、問題解決のためのソリューションを開発する。遠隔、電話、オンサイトでの対応を含みます。
ドキュメンテーション：チケッティングシステムやナレッジベースにおける顧客やユーザーの問い合わせ対応の詳細な記録を残す。
コミュニケーション：ノンテクニカルユーザーに技術情報をわかりやすく伝え、問題解決をサポート。
コラボレーション：開発者・システム管理者・ＱＡチームといったクロスファンクションチームと協業し、複雑な技術的な問題へ取り組む。
トレーニング：ソフトウェアアプリケーションを効果的に利用できるよう、ユーザーや顧客にトレーニングを提供。
品質保証：ソフトウェアアップデート、パッチ、ニューリリース等のテストを行い、何か問題が無いように担保。
モニタリング：システムやアプリケーションを継続的に監視し、ユーザーに大きな影響が出る前に潜在的な問題を解決。
顧客満足：問題解決を迅速に効果的に行い、高いレベルの顧客満足度を維持する。製品の改善に向け、フィードバックを集め、インサイトを提供。
ナレッジシェアリング：業界トレンド、ベストプラクティス、新しいテクノロジーの情報を得て、ナレッジや経験をサポートチームや他のステークホルダーと共有。

ITサポートエンジニア

世界トップレベルのデータストレージメーカー

6 - 8 million yen Tokyo Information Technology Helpdesk / Support Engineer

Company overview: We are a semiconductor manufacturer that conducts research, development, manufacturing, and sales of flash memory products. With high global market share, our flash memory cards range from compact flash developed in-house to products developed in collaboration with other manufacturers. We produce and develop flash memory used in smartphones, autonomous driving technology, and HDDs utilized in large-scale data centers. From consumer-oriented products to enterprise-level storage solutions, we lead in the development, production, and sales of both types of storage devices. As the sole data storage manufacturer responsible for both, we fulfill our duty and play a role in making people happy while supporting data worldwide.
Responsibilities: ITサポートエンジニアは、サービスの提供、オンサイトでのトラブルシューティング、予防保守、契約しているベンダーとのコミュニケーション、グローバル標準プロセスに基づいた各拠点に対応したユーザーサポートドキュメントの展開および維持を担当します。業務内容：
以下のITサービスに関連するユーザーからのリクエストを確認し、対応する：コンピューター（サーバー、PC）
ネットワーク機器（ルーター、スイッチ）
プリンター、ファックス、複合機
IP電話システムおよびモバイル機器
AVシステム（ビデオ会議、プロジェクター）
ハードウェアとソフトウェアのインストール、交換
情報セキュリティ
新入社員へのITオリエンテーション

新入社員のIT機器を準備する
ネットワークを含め、サーバー、PCおよびその周辺機器のオンサイトトラブルシューティングをグローバルITチームと協力し提供する
サーバー、AVシステムの予防保守点検を定期的に実施する
機器調達、保守サービス、廃棄に関して、ベンダーと連絡を取り対応する
グローバル標準プロセスに基づいた各拠点に対応したユーザーサポートドキュメントを展開および維持する
他拠点から来訪するVIPのオンサイトトラブルシューティングを行う
常駐拠点に加え、必要に応じて他拠点へ出張し、サポートを提供する

独立性・コンフリクト業務全般

英語を使ったビジネスレベルのメール対応の経験をお持ちの方必見です。

5.1 - 7.8 million yen Tokyo Information Technology Helpdesk / Support Engineer

Company overview: Our client is part of a multinational consulting group that assumes all vital corporate functions for the entire organization. It has established an integrated and efficient system to drive the development, execution, and operation of the group\'s overall business strategies.
Responsibilities: 監査先クライアント情報をグローバルベースで一元管理するシステムの運用業務を行って頂きます。（例）監査チームがシステム登録をする際のサポート、クライアントデータ管理、監査チームからのデータ照会への対応等

クライアントワークはなく、アドミ業務が中心です。

Application Production Support Engineer

Largest global financial co\'s application support

7 - 10 million yen Tokyo Information Technology Helpdesk / Support Engineer

Company overview: Our client is a foreign life insurance company that is part of one of the world\'s largest global financial groups and has a long history in the Japanese market. Since its entry into the Japanese market in the 1990s, we have been providing comprehensive financial services through its affiliated companies and focusing on providing innovative products and high quality services under the slogan of “customer centricity” backed by its strong financial base. We focus on providing innovative products and high quality services with a “customer-centric focus” backed by a strong financial base. We aim to contribute to Japanese society and continue to be a trusted partner to our customers.
Responsibilities: Main responsibilities:

Participate in national and regional CAB meetings regarding changes to application services and obtain approval.
Responsible for and executing application releases (including regular and emergency releases) on-premise and in cloud environments.
Responsible for maintaining system documentation such as application service execution manuals.
Collect and analyze metrics from monitoring tools (APM, batch job schedulers, etc.) for performance tuning and fault detection.
Partner with development teams to improve services through rigorous production acceptance testing and release procedures.
We provide operational support for system design and support or implement service management, event management, technology upgrades, and capacity planning.
We build sustainable systems and services through automated and advanced operations.
There is a constant balance between the speed at which requirements can be developed and the delivery of clearly defined service levels and objectives.
Manage managed service provider vendors (MMS) .
You need to understand the processes of your current production support teams, application development teams, and release management teams.
We identify areas that need improvement, analyze the essence of the problem, and derive solutions.
Propose solutions to stakeholders and get buy-in.
We leverage cross-functional teams and collaborate with various stakeholders to implement and deploy solutions.
Document processes and knowledge, share knowledge, and improve technical capabilities.
We measure the effectiveness of our solutions quantitatively and qualitatively, and make continuous improvements.
Performs the above activities with minimal guidance and supervision.
Report and share activities and escalate in a timely manner when attention is required
You are expected to be independent, self-motivated, and not put things off.
We need creative people with insight, not people who wait for instructions.

IT Support Specialist

急成長中企業でのヘルプデスク業務

5 - 11 million yen Tokyo Information Technology Helpdesk / Support Engineer

Company overview: We operate under the mission, "Move money forward. Move life even further." We provide financial web services, aiming to alleviate the financial concerns and anxieties of individuals and businesses through the power of technology, and become the "money platform" for everyone.

Our main services include automated household accounting and asset management for individuals, economic media, and a financial product comparison platform. For businesses, we offer cloud services and B2B deferred payment services. Since our establishment, we have been dedicated to resolving financial issues and enriching the lives of our users.
Responsibilities: 会社の拡大、サービスの拡大、グループ会社の設立など、急成長をこれからも目指していく当社において、ITサポートデスクを担当いただきます。社内ITの活用により、メンバーのパフォーマンスを最大化する環境を支える、システムサポートの最前線になります。また、社内向けクラウドサービス導入検討や、入社者向けPCのキッティング運用なども担当していただき、新たな技術・サービスを身に着ける機会があるポジションです。社内ITの活用を支え、全体効率を最大化し、ITのお困りごとの解決をサポートするメンバーを募集します。
業務内容：
コンピューターハードウェア、VOIP電話、スマートフォン、タブレット、プリンター、SaaSなど、社内の日常的なITサポートを提供
テキストチャット及び口頭で効率的にコミュニケーションを取り、その過程で関連する社内外のメンバーと協力して遂行
IT ソフト/ハードウェアの調達・管理・運用・インストール・パッチ適用/アップグレード、交換及び修復
課題の根本原因を明らかにし、解決を提案
日常的なワークフロー対応、権限・アカウント管理
アサインされた製品領域における最新情報を収集/共有/適用

Technical Support Engineer

WFH / Leading global provider of integrated energy mgmt

5 - 8 million yen Tokyo Information Technology Helpdesk / Support Engineer

Company overview: Our client is a Europe-based enterprise that operates in the energy sector that develops and provides energy management systems, energy efficient technologies, and power conversion devices to energy companies on a global scale. It strives to innovate in the field of sustainable energy and contribute to the utilization of renewable energy.
Responsibilities: Main responsibilities:
Responsible for providing high quality Level 1 customer service to customers. (Good attitude and communication with not only customers but colleagues as well)
Understand and work within defined SLAs (Service Level Agreements) and OLAs (Operation Level Agreements).
Perform initial level troubleshooting/triage and resolve problems with the best ability, case escalation to more senior members of the team or L2 or any other team when applicable.
Provide information regarding customer issues to higher tiers to be able to initiate problem management.
Focus on root-cause analysis to resolve a problem.
Provide work-around, technical notes and Knowledge Articles.
Represent Company in a positive, professional manner when working with the customer.
Perform other services related tasks as assigned.
Provide 24/7 On demand (Stand-by) service.
Be ready to travel to other locations of the organization for training and other purposes.

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