BRS Consultant
Arshad Azad
Inhouse IT
Job number: JN -072024-149865
Posted: 2024-10-17
IT Support Manager | ITサポートマネージャー
Position requires great comm. skills & some paitience
10 - 12 million yen
Tokyo
Information Technology
Helpdesk / Support Engineer
Job details
- Company overview
- Our client is a foreign life insurance company that is part of one of the world's largest global financial groups and has a long history in the Japanese market. Since its entry into the Japanese market in the 1990s, we have been providing comprehensive financial services through its affiliated companies and focusing on providing innovative products and high quality services under the slogan of “customer centricity” backed by its strong financial base. We focus on providing innovative products and high quality services with a “customer-centric focus” backed by a strong financial base. We aim to contribute to Japanese society and continue to be a trusted partner to our customers.
- Responsibilities
-
Main responsibilities:
- Point of contact for escalation management as necessary during all phases of customer support
- Personalized communication, troubleshooting, coordinating with other teams, and maintaining strong customer relationships through strong communication and problem-solving skills, and patience
- Identify and suggest improvement to operational processes for example Incident Management, Change Management, Release Management, Post-Mortems, RCAs, etc.
- Build and maintain strong cross-functional relationships/alignment with partners across the business
- Communicate with multiple stakeholders effectively in both verbal/written communication
- Requirements
-
Minimum requirements:
- Experience and knowledge of Japan Insurance Sales
- Experience with at least one public Cloud (AWS, Azure & Google Cloud)
- 5-10 years of experience with support on Windows OS and iOS
- Experience with Microsoft Azure and O365 support
- Experience involving IT Helpdesk and Desktop support for finance industry
- Understanding of core system administration tools, basic networking protocols, Cloud security and compliance
- 5+ years of experience as an established technology leader
- Strong management skills, but also be able to dive into details as needed
- Experience with ITSM tools
- Ability to effectively communicate across all levels of the organization
- English level: fluent
- Japanese level: fluent
- Salary
- 10 - 12 million yen
- Location
- Tokyo