End User Services Specialist

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Job details

Company overview

Our client is a leading provider of supply chain management and logistics solutions. Based in Tokyo, the company is wholly owned by a major global logistics group headquartered in Chicago, USA. It plays a crucial role in managing supply chain operations tailored to the Japanese market.

The company offers a full range of services, including transportation management, warehousing, and distribution. With a focus on innovation and operational excellence, it uses advanced technology and best practices to enhance efficiency and reliability. Employing over 100 professionals, the company is dedicated to addressing local market challenges and ensuring high service levels.

Committed to sustainability and continuous improvement, the company integrates eco-friendly practices and advanced technologies to drive operational success and environmental responsibility.

Responsibilities

Main responsibilities:

• Support IT foundations, security, IT systems, IT services, communications, and IT infrastructure to support users in distribution centers and throughout the organization.
• Support business users with hardware and software incidents with a proactive and service-oriented attitude.
• Work with the infrastructure team leader to identify needs, priorities, and areas of focus.
• Guarantee and manage on-site support (HD) for local users for all end-user related topics, including PCs, client software, phones, printers, etc.
• Collaborate and interact with various global teams and partners such as IT services, workplace, security, HCL, DELL, etc.
• Additionally, we will train local users on how to better use systems such as Microsoft Teams and OneDrive.
• Participate as a member in various IT projects across the group and execute work packages in a way that leads to success while ensuring business continuity.
• Maintain standards of consistency and ease of use.
• Ability to assist and coordinate critical incidents.
• Maintain and support systems, networks, servers, and services, and work with your supervisor to manage the lifecycle management (LCM2) of IT infrastructure components and all EUC3 (end user equipment) within the cluster.
• Additionally, create and update infrastructure documentation.

Requirements

Minimum requirements:

• Minimum of 3+ years of experience in IT fields such as IT Operations, Helpdesk or Networks
• Familiarity with IT Services, Security, administration and change management
• Knowledge of Office 365, Windows OS and Windows Servers and Networking
• Experience supporting software, hardware or network issues
• Good communication skills
• Team player at international level and in virtual teams
• Analytical and problem-solving capabilities

Salary

5 - 8 million yen

Location

Tokyo