Service Delivery Specialist - Assistant Manager

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Job details

Company overview

Our client is a foreign life insurance company that is part of one of the world's largest global financial groups and has a long history in the Japanese market. Since its entry into the Japanese market in the 1990s, we have been providing comprehensive financial services through its affiliated companies and focusing on providing innovative products and high quality services under the slogan of “customer centricity” backed by its strong financial base. We focus on providing innovative products and high quality services with a “customer-centric focus” backed by a strong financial base. We aim to contribute to Japanese society and continue to be a trusted partner to our customers.

Responsibilities

In the ever-changing business environment, system operation problems, issues, and risks arise. As a member of the service delivery management team, this position will be in charge of IT infrastructure-related matters individually regardless of the field, and will be responsible for early termination and completion within the deadline while involving related parties and leading.
Main responsibilities:

• Operation of IT change management governance process
  • Weekly CAB operation (meetings, reviews, announcements, provide training)
• Response to problems / issues and risk projects that occur in IT infrastructure operation
  • Collecting information when problems / risks occur, investigating the current situation, and visualizing
  • Drafting the ideal form of the operation process and creating explanatory materials
  • Leading initiatives for implementation by convening stakeholders, facilitating meetings, and creating and deploying agenda memos.
  • Coordination of related work / deadline / progress management
• Regular work
  • Data collection / analysis / report creation (weekly / monthly, etc.)
  • Progress report (daily)
• Other
  • Organization of information required for operation (system information, operation documents, unclear business situation grasp, organization / clarification, etc.)
  • Facilitate and lead the response to failure recovery in the event of a system incident with related teams from Japan and Asia.

Requirements

Minimum requirements:

• Knowledge of service management in IT operation (ITIL, incident management / change management / problem management, etc.)
• Project management in IT (PMP, etc.)
• Basic technical knowledge related to IT infrastructure (COMPTIA, etc.)
• Knowledge of Microsoft products (client, server, cloud) (MCSE, Win10, AZURE, MS-Office, MS365 cloud products)
• Skills that can actively involve related parties based on uncertain information and situations, visualize them so that they can understand them while checking the facts, and involve them to complete the response.
• Skills that can actively approach and lead the achievement of organizational targets.
• Communication skills in Japanese and English with domestic and overseas related parties (email / conversation / chat)
• Self-management skills that can respond to a given task after recognizing the deadline without omission

Salary

9 - 11 million yen

Location

Tokyo