Jobs list of Supply Chain Management & Customer Service

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  • NEW
    Job number: Job-00265416 Posted: 2024-04-18

    Customer Service Operational Excellence

    カスタマーサービス部門でのマネジメント経験のある方を歓迎しています
    8 - 12 million yen Tokyo Supply Chain Management Customer Service

    Company overview
    Our client is a renowned global healthcare corporation specializing in the development, manufacturing, and distribution of a diverse portfolio of medical devices, pharmaceuticals, and consumer products.
    Responsibilities
    Main responsibilities:
    Provide oversight and technical direction for process improvement related to order management, inquiry management activities performed by Customer Service Operations team.
    Track of CS KPIs, such as OTIF-D, Order Fill Rate, Backorders, Complaints, Call Answer, DSI (Delivery Service Issue) and propose action plans with Customer Service.
    Participate in Customer Service budget elaboration (P&L) and guarantee the achievement of expense/CAPEX targets approved with Deliver leadership and Finance area.
    Ensure Quality & Compliance and consistency with customer interactions.
    Attract, develop, and retain CS and CS Operational Excellence talent to the CS OpEx team, guarantee constant technical training and maintain a collaboration environment among employees.
    Monitor team efficiency and effectiveness based on pre-determined organization performance metrics.
    Ai Takesawa
    Ai Takesawa
    Supply Chain Management
  • Job number: Job-00261560 Posted: 2024-04-01

    SBM Specialist

    Bachelor’s degree from accredited University a must.
    6 - 10 million yen Tokyo Supply Chain Management Customer Service

    Company overview
    Our client is a leading semiconductor manufacturing equipment company that provides a world class solutions to the semiconductor industry.
    Responsibilities
    Defines metrics and monitor supplier performance against these expectations to ensure continuous supplier improvement. Regularly evaluate quality and performance benchmarks, and the risks associated with the preferred supply base selection. 
    Continuously working on process improvement to deploy & develop best known methods related to procurement, inventory control (e.g., JIT, Kanban, min/max) & manufacturing strategies
    Encourages and coordinates early supplier involvement in highly technical and/or contractually complex new products parts design using the suppliers’ expertise to optimize quality and manufacturability.
    Established goals with supplier to ensure material delivery meet forecasted demand.
    Represents supplier business management on a cross-functional commodity teams that focuses on supply challenges, and to ensure internal/external customer needs are satisfied.
    Maintains current knowledge on relevant trends by personal contact, industry reports, trade journals, etc.
    Works with engineering and the supplier to resolve complex problem to ensure on time delivery of critical material to support customer and company requirements.
    Develops presentation, white papers, process flow charts to support continues process improvement projects.
    Works with supplier to monitors product cost preventing negative PPV and supporting cost reduction efforts.
    Drive the improvement of the remote factory suppliers’ manufacturing processes to ensure product quality and on-time-delivery
    Matilda Peters
    Matilda Peters
    Supply Chain Management
  • Job number: Job-00259980 Posted: 2024-04-01

    Senior Customer Service Specialist

    Global pharmaceutical company
    6 - 8 million yen Tokyo Supply Chain Management Customer Service

    Company overview
    Our client is a global pharmaceutical company.
    Responsibilities
    このポジションは、主に日々の顧客からの注文(FAX、及び、Eコマース)処理/出荷手配/売上計上までのプロセス(OTC:Order to Cash)、および、顧客情報管理に責任を負います。
    業務内容:
    顧客へのOn Time Delivery
    各種ルールに準拠した適切な顧客情報管理
    顧客問い合わせ対応
    カスタマーサービスプロセスの最適化
    クロスファンクショナルチーム(営業、ビジネスエクセレンス、品質保証、グローバルなど)との日々の折衝
    外部ベンダーとのやり取り(倉庫管理、お客様相談窓口管理など)
    各種関連プロジェクト
    派遣社員管理
    Emmeline Tang
    Emmeline Tang
    Supply Chain Management
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