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Jobs list of Industrial & Field Service Engineer

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  • NEW
    Job number: JN -052025-187877 Posted: 2025-05-12

    フィールドエンジニア

    装置の立ち上げ・メンテナンス業務をご担当いただきます
    5.5 - 8 million yen Tokyo Industrial Field Service Engineer

    Company overview
    Our client is a global leader in the semiconductor industry, focusing on technological innovation and the development of next-generation technologies. It leverages the strength of integrated design, manufacturing, and quality control through its domestic manufacturing subsidiaries.
    Responsibilities
    当グループの装置立ち上げ~保守・改造を担う中枢会社である同社にて、フィールドエンジニアとしてご活躍いただきます。※変更の範囲:本人の能力、希望、将来のキャリア形成等を総合的に勘案し、社内で定める業務
    業務内容:
    装置の据え付け・スタートアップ作業分解された状態で届く装置を、製造エンジニアと協力しながらお客さまの工場内で組み立てます。
    他の装置との細かな調整も必要であり、少なくとも3週間、長ければ3カ月かけておこないます。

    装置の評価・解析新しい装置を導入する際は、お客さまの工場内に評価機を入れ、動作確認をします。評価機を操作できるのはフィールドエンジニアだけ。
    吸い上げた情報をプロセスエンジニアなどへ提供し、修正された情報をもとに再度条件設定をします。

    修理・メンテナンス装置のトラブルに関する連絡があった際、現地へ駆け付けて修理対応します。
    大規模な不具合などは専門部署と協力して復旧に臨みます。

    改善のための改造・改良お客さまのご要望・お困りごとをお聞きし、装置の改善を提案。
    たとえば「生産能力をさらにUPさせたい」という要望に「チャンバー*を追加設置しませんか?」など、技術者として知識を生かした提案をしています。

    装置のカスタマイズフィールドエンジニアが現場で得た情報をもとに製造装置のマイナーチェンジなどに生かします。

    Misato Aiba
    Misato Aiba
    Electronics
  • NEW
    Job number: JN -072024-38980 Posted: 2025-05-12

    Field Service Engineer Yokkaichi | フィールドサービスエンジニア

    Global semiconductor equipment company
    5 - 6.7 million yen Mie Industrial Field Service Engineer

    Company overview
    Our client is a leading provider of systems for the semiconductor industry.
    Responsibilities
    The sector of Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of  company systems at customer locations, as well as transferring. We are looking for Customer support Engineer who works in Customer site and at other locations within the company. This position is suitable for people who want to work as engineer with using Native Japanese Level/ Basic English.
    Analyze and make repairs at customer site, if needed by effectively escalating to the next higher level, based on broad knowledge of most systems, using system documentation, to solve problems. Execute regular maintenance, implement upgrades and Field Change Orders, and provide elementary training to the customer and ensure proper operation of machines at customer site.
    Main responsibilities:
    Problem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary.

    Problem handovers and routingHandover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up.

    RepairsAdvise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs.

    ProceduresArrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure, make necessary decisions / adaptations during procedure to realize optimal results.

    Training / adviceExplain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed.

    InstallationInstall equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.

    Knowledge build-up and transferTeach others on company products, new and installed, tools, manuals, ways of working etc., maintain and broaden own knowledge.

    CoachingProvide appropriate support and assistance to less experienced employee or local personnel as necessary.

    Continuous improvementSignal possible improvements in manuals / procedures and ways of working, analyze applicability, accuracy and adherence to design specifications, recommend design changes or substitution of materials when appropriate.

    Coordination and customer interactionPlan and coordinate the activities of employees in the team, including client personnel, deal with customer on multiple levels in all situations.

    Scheduled service activitiesExecute regular maintenance and implement upgrades and FCO’s.

    Misato Aiba
    Misato Aiba
    Electronics
  • Job number: JN -032025-186117 Posted: 2025-05-02

    Semiconductor Equipment Field service manage

    【横浜】A Global/Leading Manufacturer of Semiconductor Equipment
    10 - 14 million yen Kanagawa Industrial Field Service Engineer

    Company overview
    Our client engages in the sales, maintenance, application, and development of inspection and measurement equipment, software, and systems used in manufacturing processes.
    Responsibilities
    \間もなく日本で30年!/半導体産業およびその関連業界のプロセス制御分野をリードする存在として、アメリカ発の外資系メーカーに、次のキャリアを見出してみませんか?
    ≫≫ここに注目≪≪・半導体が伸びる→“半導体検査装置”の存在が不可欠!(シェア率50%と言われるほどの強い製品あり!)・開発へのこだわりあり(売上の10%以上を開発にコンスタントに充てるなど、革新的な技術開発に余念がありません!)・各種経済誌ランキングでも注目の企業(2024 Fortune500/2024 TIME World Best Companyにもノミネート!)・海外出張あり/US本社との会議参加あり(市場価値を高める経験へと繋がります!)・3チーム程度/10名~15名程度)を担当予定(マネージャー経験が重要です!)
    ≫≫フィールドサポートマネージャーの役割≪≪・顧客への販売後のサービスおよびサポートの提供に関して戦略的なリーダーシップと方向性を提供・サービスおよび顧客サポートの運営のすべての面を指導・運用プロセス、エスカレーション手順を分析し、サービス提供の改善および顧客への付加価値を見つけるためのトレーニングニーズ評価を実施・顧客と製造、販売、フィールドサービス、注文処理、会計の間を連絡し、ステータス、生産、納品、請求に関する問い合わせを解決・機能の効率的な運営を確保するための、スタッフの選定、育成、および評価
    \Almost 30 years in Japan!/As a leader in the field of process control in the semiconductor industry and its related sectors, why not find your next career with an American multinational manufacturer?
    ≫≫Highlights≪≪・Growing semiconductor industry → "Semiconductor inspection equipment" is indispensable! (Our products have a strong market share, said to be around 50%!)・Commitment to development (We consistently allocate over 10% of our revenue to development, continuously innovating our technology!)・Recognized in various economic magazine rankings (Nominated for 2024 Fortune500 / 2024 TIME World Best Company!)・Opportunities for overseas business trips / participation in meetings with US headquarters (Experiences that enhance market value!)・Responsible for about 3 teams (with about 10 to 15 members each) (Managerial experience is crucial!)
    ≫≫Role of Field Support Manager≪≪・Provide strategic leadership and direction for the delivery of post-sales services and support to customers・Oversee all aspects of service and customer support operations・Analyze operational processes and escalation procedures, and conduct training needs assessments to find opportunities for service delivery improvements and added value for customers・Liaison between customers and manufacturing, sales, field service, order processing, and accounting to resolve inquiries regarding status, production, delivery, and billing・Select, develop, and evaluate personnel to ensure efficient operation of the function――――――――――#primejob1
    Misato Aiba
    Misato Aiba
    Electronics
  • Job number: JN -072024-35335 Posted: 2025-05-02

    半導体検査装置のアプリケーションエンジニア(プロセスエンジニア)

    検査機器トップシェア/大手お取引先多数/年休125日
    6.5 - 8.5 million yen Kanagawa Industrial Field Service Engineer

    Company overview
    Our client engages in the sales, maintenance, application, and development of inspection and measurement equipment, software, and systems used in manufacturing processes.
    Responsibilities
    【半導体検査装置マーケットシェア世界トップクラスメーカー/Fortune 500選出企業】
    担当するプロジェクトに応じて、顧客の装置稼働状況をヒアリングし、顧客のニーズに近づけるために装置のデータ解析・調整・新規装置のデモンストレーション等をお任せします。
    顧客ニーズのヒアリング
    解決に向けた解析/調整/提案
    新規装置のデモンストレーション
    新規装置のフィールドでの性能評価
    その他新規開発のヒアリング/提案

    ━━━━━━━━━━━━━━━#poweredjob4
    Misato Aiba
    Misato Aiba
    Electronics
  • Job number: JN -102024-178904 Posted: 2025-05-01

    半導体装置のテクニカルサポート・エンジニア

    教育体制充実でキャリアアップ可能なグローバル企業
    4.5 - 8.5 million yen Osaka Industrial Field Service Engineer

    Company overview
    Our client is a foreign-affiliated semiconductor manufacturing equipment development and manufacturing company.
    Responsibilities
    業務内容:
    半導体、MEMS、IT機器、医療製品向け精密機器のエンジニアとして国内のお客様へ伺い、メンテナンス、アップグレードなどをお任せします。
    Misato Aiba
    Misato Aiba
    Electronics
  • Job number: JN -072024-168868 Posted: 2025-05-01

    Field Service Engineer/Technician|フィールドサービスエンジニア/テクニシャン

    Remote Work, Top Tech Conveyor Solutions!
    6 - 9 million yen Tokyo Industrial Field Service Engineer

    Company overview
    Our client is a global leader in conveyance solutions, specializing in innovative technologies that serve industries such as food processing, automotive, logistics, and packaging. Founded in 1971 and headquartered in Louisiana, they employ over 3,500 people worldwide and operate across 11 locations, including Tokyo, Japan. Through these branches, they offer tailored local support and services to ensure efficient and reliable production processes​.
    Responsibilities
    自社製品(モジュラープラスチックベルト及び搬送装置)の導入時技術サポート
    お客様への自社製品導入後の動作確認及び技術サポート
    自社製品(モジュラープラスチックベルト、サーモドライブベルト、スパイラルベルト及びARB装置)導入後の技術的トラブル対応
    展示会用デモ装置のメンテナンス・設置時セットアップ
    Esra Demirtas
    Esra Demirtas
    Chemical
  • Job number: JN -072024-34151 Posted: 2025-05-01

    フィールドサポートエンジニア

    グローバル企業
    4 - 7.5 million yen Tokyo Industrial Field Service Engineer

    Company overview
    We are a global facilities management and manufacturing related business. We have many employees around the world and provide professional services. Our vision is “a more comfortable, safer and sustainable world”. We are organized in three divisions - Building Systems, Automotive Systems and Power Solutions - offering innovative products and services. We focus on automotive interiors, energy optimization, and facility comfort and safety, and we also have an engineering team with specialized skills and offer automotive batteries. We have many locations and employ hundreds of thousands of people to serve our customers worldwide.
    Responsibilities
    業務内容:
    ビル管理システムの品質管理エンジニア
    ビル管理システム(HW/SW)のトラブル調査、問題解決(中央監視、コントローラ、制御機器、制御盤など)
    客先報告書の作成、および、報告実施
    継続的な品質プロセスの改善
    開発、工場(海外)、サプライヤなど関連部門との連携による問題解決
    Di Fei
    Di Fei
    Energy/Construction
  • Job number: JN -072024-35853 Posted: 2025-05-01

    【東京】設備戦略企画(航空機用部品)

    設備導入経験者必見です!
    5 - 7 million yen Tokyo Industrial Field Service Engineer

    Company overview
    Our client is a large industrial manufacturer with various businesses.
    Responsibilities
    量産用設備の保守・管理/故障の分析・未然防止
    設備保全マニュアルの作成・維持管理
    全製作所の生産設備管理(メンテナンス計画)
    設備キャパシティの監視・ルール決め
    設備導入に伴う現地出張サポート(設備据付工事のサポートを含む)
    新技術搭載の設備調査、導入検討
    案件に対する設備のキャパシティーやスペックの検討(営業と連携) 
    Yuya Migita
    Yuya Migita
    Electronics
  • Job number: JN -072024-145785 Posted: 2025-05-01

    Repair Engineer

    Servicing of Top Tech, Good training
    4 - 5 million yen Tokyo Industrial Field Service Engineer

    Company overview
    Our client is a global leader in vacuum valve technology, renowned for its cutting-edge solutions in semiconductor, industrial, and scientific applications. Headquartered in Switzerland, the company has a significant presence in Japan, with a key branch in Yokohama.

    This branch employs around 200 professionals and plays a vital role in supporting growth in the Asia-Pacific region. Worldwide, our client employs over 3,000 people and operates numerous production facilities and R&D centers across Europe, North America, and Asia. Their commitment to technology and quality positions them at the forefront of the vacuum valve industry.
    Responsibilities
    Repair and related work at our Service CenterEvaluate and create repair estimate
    Create FAR
    Packaging after repair
    Maintain Service center (work environment, tool, consumables) to enable work safely and to keep quality
    Contribute CIP program
    Support customer/sales/FSE/FAE, etc on demand
    Other our products related work on demand
    Laurent Sauvageau
    Laurent Sauvageau
    Electronics
  • Job number: JN -072024-144296 Posted: 2025-05-01

    Field Service Engineer

    Substantial housing allowance!
    7 - 11 million yen Saitama Industrial Field Service Engineer

    Company overview
    We specialize in providing food and beverage packaging solutions. We develop technologies and products for hygienic packaging of liquid foods, dairy products and juices. We utilize unique packaging designs and advanced manufacturing technologies to ensure the preservation of food quality and safety. We also strive to develop sustainable products by using environmentally friendly and recyclable materials. Our product lineup is diverse and meets a variety of needs from home use to commercial use. In addition, we focus on customer support, providing technical assistance and maintenance services, and are widely recognized as a reliable partner.
    Responsibilities
    As Field Service Engineer, you will:Participate in preparing customer site for installation events, assembling machines.
    Participate in execution of preventive maintenance activities.
    Inform relevant our staff in a timely manner about discovered Technical Issues.
    Participate in the installation of relevant rebuilding/upgrade kits.
    Inform relevant our Field Staff about ongoing service activities as well as of any issues affecting the customer or the quality of our service.
    Act as an ambassador for us at all times, ensuring good working relationships with the customer and our colleagues and that our reputation is sustained.
    Execute all work in accordance with us and Customer safety regulations and requirements. Execute all work in accordance with our standards and requirements regarding product quality and food safety.
    Escalate all discovered food safety, quality assurance and regulatory issues.
    Comply with all reporting requirements.
    Laurent Sauvageau
    Laurent Sauvageau
    Electronics
  • Job number: JN -072024-134029 Posted: 2025-05-01

    倉庫オペレーション:自動倉庫メンテナンス担当

    一般ユーザーまたは企業向けダイレクトマーケティングの経験5年以上をお持ちの方必見
    6 - 9 million yen Tokyo Industrial Field Service Engineer

    Company overview
    We are a global leader in the apparel industry, committed to providing high-quality clothing at affordable prices. Our mission is to develop fashion brands loved by people of all ages and genders. Through fashion, we aim to enrich the lives of people worldwide and focus on creating sustainable value. We streamline processes from product development to production and sales, enabling rapid product cycles to meet customer needs promptly.
    Responsibilities
    自動倉庫設備の維持管理を含めたメンテナンスの計画立案と実行
    協力会社と連携した自社の設備の問題解決
    日々のメンテナンス業務、課題提案、解決
    Yuya Migita
    Yuya Migita
    Electronics
  • Job number: JN -072024-16338 Posted: 2025-05-01

    【神戸】Maintenance technician

    Flexible Company & Global Career.
    5 - 6 million yen Tokyo Industrial Field Service Engineer

    Company overview
    At the forefront of automation and robotics, our client is revolutionizing logistics and warehousing. Their Japan branch, staffed by over 100 skilled professionals, is dedicated to advancing efficiency and performance through state-of-the-art robotic systems and intelligent automation technologies.

    Globally, they operate more than 20 branches across Europe, Asia, and the Americas, highlighting their capability to deliver scalable solutions that meet diverse client needs.

    Discover how our client is shaping the future of logistics automation and driving success in an ever-evolving industry.
    Responsibilities
    Oversee the maintenance of all the systems (robots, machines, conveyors) installed by in the client’s warehouse
    Perform corrective and preventative maintenance tasks on systems and machines
    Monitor the performance of the installations
    Assist with installation and deployment of new systems or machines
    Respond quickly to emergency situations, summoning additional assistance as needed
    Perform other duties as assigned
    Kazuya Sakata
    Kazuya Sakata
    Energy/Construction
  • Job number: JN -012025-182587 Posted: 2025-04-25

    Service Technician / Engineer

    Unique environment for great personal growth
    7.500012 - 7.500012 million yen Kanagawa Industrial Field Service Engineer

    Company overview
    Our Client is a global industrial technology company in the fields of compounding and extrusion systems, screening, crushing and cleaning equipment, conveying, compounding and feeding technology etc.
    Responsibilities
    Main responsibilities:
    Job includes two componentsTechnical Consultant
    Active Sales Support 

    Technical ConsultantConsultant to client for technical requests, maintenance and troubleshooting.
    Being the “Technical Face” to the clients.
    Provide technical and process support to sales department.
    Arrange and execute repairs, maintenance and modifications.
    Support and manage new machine installation / commissioning activities.
    Prepare technical and field service reports.
    Understand Japanese requirements and regulations for all relevant service topics.
    Reporting and cooperating to/with team lead and departments at HQ.
    Manage inquiries to local partner and suppliers.

    Active Sales SupportSales support for the company after sales products.
    Promote and introduce company aftersales product portfolio to clients and explain the requested products in detail.
    Evaluate which aftersales products suits to the individual clients.
    Support commercial work out of quotes.
    Close cooperation with spare parts sales.

    Grace Rejante
    Grace Rejante
    Electronics
  • Job number: JN -122024-180822 Posted: 2025-04-22

    生産技術・生産管理業務

    機械系、電気系、化学系に関する工学知識が活かせます。
    6.5 - 9 million yen Hyogo Industrial Field Service Engineer

    Company overview
    We are a comprehensive heavy industry manufacturer, engaging in a wide range of business sectors. Our main fields include energy and environmental sectors, industrial machinery and infrastructure sectors, and defense and aerospace sectors. In the energy and environmental sectors, we provide technologies for thermal power generation and renewable energy. In the industrial machinery and infrastructure sectors, we manufacture and sell transportation equipment and large-scale machinery. Moreover, in the defense and aerospace sectors, we develop various equipment and technologies. Leveraging our long-standing technical expertise and reliability, we operate domestically and internationally, aiming to contribute to societal advancement and a sustainable future. With a diverse range of products and advanced technology, we offer solutions across various industries.
    Responsibilities
    宇宙機の主要構造部品である燃料タンク用大物部品の製造に対して、開発機種を含む製造工程の検討、治具・設備の維持計画、製造文書の整備、現場サポート(トラブル対応等)、製造日程の管理をご担当いただきます。
    接合、熱処理、機械加工、成形加工、表面処理といった要素技術を用いた生産技術業務に加えて、製造日程の検討や調整などの生産管理業務を行っていただきます。
    将来的には適性をみながら、製造の中核的な取り纏め者を狙っていただきたいと考えています。
    Yuya Migita
    Yuya Migita
    Electronics
  • Job number: JN -072024-140449 Posted: 2025-03-12

    Manager, Service

    Global Career & High Impact.
    9 - 11 million yen Hiroshima Industrial Field Service Engineer

    Company overview
    We design, manufacture, sell and service semiconductor manufacturing equipment. In particular, the company is a world leader in thin-film deposition technology. The company supports the production of semiconductor devices used in smartphones, electric vehicles, and medical devices, providing its customers with advanced technologies. We are also committed to sustainable development and eco-design, and are working to combat climate change. The company has a global presence and a diverse workforce with diverse cultural backgrounds.
    Responsibilities
    Stay informed as needed relative to GSS goals, roadmaps, financial results, personnel issues, and supplier/customer/community concerns.
    Motivate and communicate with direct reports to do superior work within allowed costs and schedule.
    Measure results on a continuous basis, and take corrective actions.
    Report completions, progress, problems, and opportunities to their manager.
    Annual Goals (To be updated every year) Creating a professional service-organization for products in the region.
    Creating a professional service-organization for the products in US region.
    Improving the service organization structure for both customer and them.
    Initiating standardization and guidelines.
    Creating optimum environment for product support (installation tools/procedures, etc.).
    Give inputs to improve to the product organizations, especially concerning ease of maintenance and uptime. Introduces and improves reporting structures.
    Developing new processes and procedures (Actively working with BU1 to develop new procedures)
    Establish and maintain a “Safety and Quality First” culture while achieving customer required service goals.
    Participate as early as possible in new product development activities so that regional Field Service Engineers (FSE’s) are able to support product introduction.
    Advises site personnel on routine and non-routine tasks.
    Resource scheduling.
    Manages service jobs to completion within scheduled timeframes.
    Ensure their meets all support contractual agreements.
    Work with Sales to close on Spares and Service contracts.
    Interacts with high level customers and internal personnel.
    Participates in departmental policy making decisions.
    Thinks strategically, with the ability to implement tactics.
    Drive customer delight for all regional customers.
    Manage FSE utilization
    People management for the various departments.
    Career development for direct reports.
    Conducts Annual reviews for direct reports.
    Manage FSE’s/group leaders to achieve maximum performance and maximize job satisfaction
    Interprets and executes policy and procedures to subordinates (drive adherence to Service Bulletins R&U, FSM usage, accurate time reporting, etc.)
    Ensure on-line documentation is being utilized by FSE’s to drive CIP
    Plans organization’s work and schedule work completions.
    Organize the workforce to accomplish the plan.
    Integrate their activities in cooperation with other organizations.
    Define annual goals for the FSE’s to assist in achieving GSS objectives.
    Yuya Migita
    Yuya Migita
    Electronics
  • Job number: JN -082024-173340 Posted: 2025-03-12

    Customer Engineer(半導体装置)

    充実したキャリア支援や研修制度・自由でフラットな社風
    5 - 8 million yen Kumamoto Industrial Field Service Engineer

    Company overview
    We are a leading technology company that provides IT solutions for the semiconductor and flat panel display industries. Globally, our business focuses on the development and manufacturing of equipment essential for semiconductor device fabrication. Additionally, we have diversified our operations into various related fields such as electronics and solar power generation. As the Japan subsidiary of a company boasting the world\'s top market share in sales of equipment vital for the front-end processes of semiconductor manufacturing, we are committed to delivering cutting-edge process technologies. Our group is highly esteemed and trusted, serving as a leading company in the semiconductor manufacturing equipment sector worldwide.
    Responsibilities
    取引先の半導体・ディスプレイメーカーの工場内にて、当社製の製造装置を担当。
    業務内容:
    装置の定期点検とトラブルシューティングが中心。
    部品の手配・交換など一人で対応するものから、装置の調整や改善、原因解析などプロダクト・プロセスサポートエンジニアと一緒に対応するものまで多岐にわたります。

    Misato Aiba
    Misato Aiba
    Electronics
  • Job number: JN -082024-173433 Posted: 2025-03-05

    Service Representative

    海外に本社のある電気機器メーカー
    6 - 7.5 million yen Tokyo Industrial Field Service Engineer

    Company overview
    Our client is a global leader in energy management and automation, specializing in digital solutions to enhance efficiency and sustainability. With operations in over 100 countries and more than 150,000 employees worldwide, they provide advanced energy management and automation solutions across various sectors.

    In Japan, they focus on delivering tailored solutions to meet local market needs, contributing significantly to their global revenue. Their commitment to innovation and sustainability drives their efforts to make energy safe, reliable, and efficient, supporting industries in reducing carbon footprints and improving operational efficiency.
    Responsibilities
    Main responsibilities:
    Perform on-site maintenance work on LV switch gear and UPS systems.
    As a Electrical FSR (Field Service Representative), who is in charge of ensuring product quality and coordinating with customers for delivery and maintenance systems,the main business is various menus of services such as commissioning and on-site repair.
    Basic knowledge and experience regarding electrical system and special skills also required to provide services.
    Di Fei
    Di Fei
    Energy/Construction
  • Job number: JN -072024-37200 Posted: 2025-03-05

    【東京/大手町】サービスエンジニア

    パワーエレクトロニクス製品及び周辺機器の設置の実施
    6 - 15 million yen Tokyo Industrial Field Service Engineer

    Company overview
    We are a leading ICT solution provider offering a wide range of ICT products and services. We provide services ranging from telecommunications equipment, computer networks, and cloud services for general consumers to solutions for telecommunications operators and enterprises.
    Responsibilities
    業務内容:
    パワーエレクトロニクス製品及び周辺機器の設置の実施。太陽光用PCS、蓄電池システムなどの据付、試運転調整、システム設定、メンテナンス、テクニカルサポートなどを担当し、解決するまで生じた技術問題を管理すること。
    顧客と社内プロジェクトサポートチームと繋がり、プロジェクトにおける技術問題の解決方法および計画を導く。
    顧客と効率的なコミュニケーションを取りながら、TAC障害分析と現場のテクニカルサポートを実行すること。
    サービスシステムを改善し、顧客および現地エンジニアに必要なテクニカルサポートと研修教育を提供すること。
    製品物流確認からサービス納品・受入までの全プロセスを遂行すること。
    Di Fei
    Di Fei
    Energy/Construction
  • Job number: JN -072024-25215 Posted: 2025-02-13

    System Integration Engineer | システムインテグレーションエンジニア

    世界を革新するロボットを用いた最先端の自動化プロジェクトに携われます
    5 - 9 million yen Tokyo Industrial Field Service Engineer

    Company overview
    We are a company that develops software to equip industrial robots with artificial intelligence. Specifically, we develop and sell next-generation robot controller systems that serve as the "brains" and "eyes" of industrial robots, and we also handle the integration of factory automation systems. Utilizing our advanced robot motion planning processes and 3D image processing technology, we provide products that enable robots to "see" their tasks, "think," and then take action. This has led to numerous deliveries to major automobile manufacturers and logistics companies. Our products improve the efficiency and precision of industrial robots, enhancing productivity across a wide range of industries.
    Responsibilities
    Main responsibilities:
    Setup of robots, controllers, and systems on-site
    Conduct on-site product demonstration for customers
    Set up and install controllers and peripheral devices at the delivery site
    Provide post-delivery robot system technical support (remotely, as well as on-site)
    Create proposals for improving peripheral equipment

    *The location of delivery sites will vary and can be either domestic or overseas. Depending on the project, you may be spending 40% of the month outside of the office or on-site.
    業務内容:
    現場にてロボット、コントローラ、システムなどのセットアップ
    現場での顧客向け製品デモ
    納入現場でのコントローラ及び周辺機器の設置と設定
    納入後のロボットシステムの技術サポート(遠隔、または現場で)
    周辺設備、機器の改善方法の提案

    ※納入現場は国内外問わずお立会いいただきます。プロジェクトによっては月の約40%は社外・現場で過ごされることが想定されます。
    Laurent Sauvageau
    Laurent Sauvageau
    Electronics
  • Job number: JN -072024-123814 Posted: 2025-02-13

    Material Handles (マテハン) Maintenance Engineer

    Maintenance In Challenging New Business
    5.5 - 8 million yen Tokyo Industrial Field Service Engineer

    Company overview
    World leading robotics company. We are introducing the next generation of robotics with a focus on a friendly and accessible presentation coupled with cutting edge hardware and software.
    Responsibilities
    以下の業務をご経験に応じて複数担当いただきます:
    物流センターのマテリアルハンドリング保守・メンテナンス:自動倉庫、ロボットアーム、AGV、自動梱包機等のメンテナンスおよび保守計画の立案、トラブル時のリカバリー対応、海外パートナーへの問い合わせ対応等
    PJ推進:最適なハードの導入、リプレース計画のプロジェクトリード等
    パートナーシップ:パートナーと提携交渉、パートナーマネジメント、共同ソリューションの立上げ
    Yuya Migita
    Yuya Migita
    Electronics
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