Service Technician / Engineer

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Job details

Company overview

Responsibilities

Main responsibilities:

• Job includes two components
  • Technical Consultant
  • Active Sales Support 
• Technical Consultant
  • Consultant to client for technical requests, maintenance and troubleshooting.
  • Being the “Technical Face” to the clients.
  • Provide technical and process support to sales department.
  • Arrange and execute repairs, maintenance and modifications.
  • Support and manage new machine installation / commissioning activities.
  • Prepare technical and field service reports.
  • Understand Japanese requirements and regulations for all relevant service topics.
  • Reporting and cooperating to/with team lead and departments at HQ.
  • Manage inquiries to local partner and suppliers.
• Active Sales Support
  • Sales support for the company after sales products.
  • Promote and introduce company aftersales product portfolio to clients and explain the requested products in detail.
  • Evaluate which aftersales products suits to the individual clients.
  • Support commercial work out of quotes.
  • Close cooperation with spare parts sales.

Requirements

Minimum requirements:

• Engineering degree in mechanical-, process- or electrical engineering.
• Experienced in maintenance, field service and modernisation activities.
• 3+ years working experience in equivalent employment.
• MS Office (Word, Excel, PowerPoint), MS Project.
• Very good technical and process understanding.
• Able to discuss all matters around technology, service / maintenance and troubleshooting with clients and HQs in an efficient and professional manner.
• Able to issue detailed reports, internally and to clients.
• Knowledge of Japanese business practices and specific local requirements.
• Professional attitude, highly motivated, well organized, able to work independently.
• Efficient and target orientated workstyle.
• Being a team player is mandatory.
• Fluent Japanese and English in writing and speaking.
• Distinguished verbal and written communication skills.
• Willing to travel frequently, mainly domestic, on demand also international

Salary

6 - 8 million yen

Location