Service Support Technician

---

Job details

Company overview

Our client is a provider of precision measurement and process control, strong in semiconductor, medical, and manufacturing.

Responsibilities

Main responsibilities:

• Performs on-site or in-house servicing, repair and/or installation of company product(s). This job may include any aspect of field/customer support, and is not limited to system hardware and software.
• Provides technical support to customers on operational or maintenance .
• aspects of system equipment.
• Serves as customer contact on technical and service related problems.
• Diagnoses mechanical, hardware, software and systems failures, using established procedures.
• Determines most cost effective repair/resolution to minimize customer downtime.
• Prepares reports for analysis of product failure trends and service ability issues.

Requirements

Minimum requirements:

• Years of job-related work experience : Typically requires a minimum of 1+ year.
• Acquires job skills and learns company policies and procedures to complete routine tasks.

Preferred qualifications:

• Good Japanese communication skills preferred.
• Good English communication skills preferred.

Salary

7 - 9 million yen

Location

Tokyo