Senior Manager, Field Service Japan｜ Equipment Solutions Business

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Job details

Company overview

We are a provider of precision measuring instruments and process control solutions, with particular strengths in the semiconductor, medical, and manufacturing industries. We offer a full line of pressure gauges, gas analyzers, flow control devices, and other products using advanced technology to help our customers optimize their manufacturing processes and improve quality. We also provide prompt and reliable support through our global network. We support the development of a sustainable society by meeting the diverse needs of industry with our cutting-edge technologies.

Responsibilities

同社では、Equipment Solutions Businessにおいて、
日本のフィールドサービスを統括するシニアマネージャーを募集しています。
高度な経験を持つフィールドサービスチームをマネジメントし、
複雑な装置およびシステムに対する技術サポート、オンサイトでの据付、トラブルシューティング、サービス、修理を提供していただきます。
ESBのすべての製品および技術の据付およびフィールドサービス修理を管理するポジションです。

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■Responsibilities:

• Directs and coordinates technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites.
• Support Sales by providing technical expertise/consultation to drive sales and service revenue.
• Provide leadership and coaching to the team.
• Customer focused. Understands their objectives and challenges, capable of managing complex issues and escalations. Work with US Engineering/Quality/Service Marketing team to provide technical service solutions including failure analysis to support customers stable production through communication with customers.
• Adhere to Global Service procedures and improve operational excellence to increase productivity.
• Develops and drive initiatives that increase productivity and drive customer satisfaction and loyalty.
• Schedules personnel responding to critical situations.
• Partners with other internal organizations including the global field service management team, sales, product managers, IT, legal and human resources.
• Support overseas Japanese customers working with the global field service.

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Requirements

【必須】

• 機械／電子／制御工学／理工系など関連分野の学士号または修士号
• エレクトロニクスおよびパッケージング、もしくは同等業界での20年以上の経験
• サービス／営業／オペレーション部門におけるチームマネジメント経験10年以上
• 生産設備のサービスサポートまたはサービスマネジメント経験5年以上
• ネイティブレベルの日本語スキル
• ビジネスレベル上級以上の英語スキル

Salary

14 - 18 million yen

Location

Kanagawa