Jobs list of Information Technology

Head of IT (FMCG)

フランス系有名ラグジュアリーブランド保有

12 - 18 million yen Tokyo Information Technology IT Management

Company overview: Our client is one of the world\'s largest companies in Luxury, Fashion and Jewelry company.
Responsibilities: Main responsibilities:
Lead the team as a local IT Business PartnerOwns the local IT / Business governance & systems
Identifies new business needs to be addressed locally or with Central support
Ensures that local business needs and issues are well captured and understood
Ensures the IT service delivery for store projects with Business (e.g. store openings, relocation, pop-up)
Ensures that service levels are at the target and proposes corrective action plan when necessary
Ensures compliance with local legal regulations governing data protection & cybersecurity measures in link with CISO
Provides leadership in crisis situations involving local IT infrastructure failure, security breaches or IT incidents

Participates in Central IT GovernanceIs responsible for deployment of Global IT Strategy, standards & practices in Japan, and acts as local referent for any questions regarding the global IT strategy
Ensures IT processes, guidelines, standards & consistency framework are applied and followed in Japan (Product management, Project Management, Security, Budget management, Architecture, …)
Ensures local solutions are compliant with IT central guidelines and standards (architecture, security, data, …) and involves Central IT as per defined in the processes
Raises risks and issues to the right level of escalation

Elaborates & monitors Zone budgetE-laborates & follows-up local zone budget CAPEX & OPEX
Communicates within zone ecosystem consolidated Japan budget (local & central reinvoiced budget)
Monitor & communicate the Japan roadmap & Global Roadmap (Local & Central IT led projects impacting Japan), key milestones, deadlines, achievements & risks
Steers deployment of core model within zone, when necessary, and in coordination with Product Teams
Steers local projects with high sensitivity or visibility, making sure that they are approved and aligned by / with Central IS&T
Contributes to the development of new offers

Manages local teamsManages local IT staff : IS Team, IT Team, Support team, Local Information Security Officer, …
Manages the global capacity for zone teams & local talent recruitment & sourcing
Manages the choice and relationship with local partnerships & service providers for local applications follows guidelines and alignment with Central IT

Global IT Delivery Lead

ビジネスレベルの英語力をお持ちの方必見です。

11 - 15 million yen Tokyo Information Technology IT Management

Company overview: We specialize in the development, manufacturing, and distribution of medical and scientific equipment. We are particularly renowned for our expertise in fields such as endoscopy and digital camera technology. We prioritize quality and innovation in our products, playing a crucial role in the medical and research sectors. Furthermore, we tailor solutions to meet the needs of our customers, providing support to medical and research institutions worldwide.
Responsibilities: Main responsibilities:
Delivery RoadmapWork collaboratively with the technical lead (e.g., Lead Engineer, Solution Architect), the 'voice of the customer' (e.g., Product Owner, Business Relationship Manager) and central IT portfolio management to ensure roadmaps strike the right balance between business delivery, technology enablement and operations work in terms of scope, timeline and budget.
Provide guidance to the delivery team to ensure initiatives are well-defined and ready to work on.

Delivery ManagementManage the operational aspects of the delivery team, ensuring financial, risk, legal, security and other compliance requirements are met.
Work with the delivery team to ensure completed features get into the production environment and into the hands of stakeholders.
Maximize the flow of value delivered, systematically measuring, and removing impediments, and ensuring a metrics-focused approach to measure objective realization and performance.
Ensure supplier performance, including alignment with the organization’s ways of working and values, assessing performance and fostering strong relationships that encourage continuous improvement and innovation.
Empower and coach teams in their ways of working and to realize value in the best way possible.
Share insights that help improve productivity, leveraging knowledge of software delivery methods, Agile principles and methods, project management approaches, and industry best practices.

Communications and Stakeholder ManagementEnhance communication and build trusting relationships across teams to align roadmaps, coordinate initiatives, manage risks and compliance responsibilities.
Provide key insights to stakeholders on the progress of an initiative or feature from inception to delivery and into production, including visibility to development efforts and value metrics.

People ManagementLead, motivate, develop, and appraise team members so that their individual and collective performance is of the required standard and meets the current and future needs of the business.

AIエンジニア（自然言語処理）

筑波大学発！ロボットスーツを製造販売するベンチャー企業でのAIエンジニア職！

7 - 8 million yen Ibaraki Information Technology Data Scientist

Company overview: Our client is a world leading robotics and technology company most noted for the marketing and distribution of a ground breaking robotic exoskeleton suit. They develop new technology for the benefit of humankind in the field of medicine, caregiving, welfare, labor, heavy works, entertainment and more.
Responsibilities: 音声認識システムやChatGPTなどの大規模言語モデル等の生成AIを駆使することで、人（幼児、高齢者を含む）の音声言語を認識し、表出言語の意味を解釈し音声言語で対応することで、継続的に良い会話ができるコミュニケーション支援システムを、コミュニケーションや業界の専門家と協働して開発する。
HCPS融合人協調システム領域の強化のため、人材育成活動も実施する。

End User Services Specialist

Leading global logistics provider / Remote work available

5 - 8 million yen Tokyo Information Technology Helpdesk / Support Engineer

Company overview: Our client is a leading provider of supply chain management and logistics solutions. Based in Tokyo, the company is wholly owned by a major global logistics group headquartered in Chicago, USA. It plays a crucial role in managing supply chain operations tailored to the Japanese market.

The company offers a full range of services, including transportation management, warehousing, and distribution. With a focus on innovation and operational excellence, it uses advanced technology and best practices to enhance efficiency and reliability. Employing over 100 professionals, the company is dedicated to addressing local market challenges and ensuring high service levels.

Committed to sustainability and continuous improvement, the company integrates eco-friendly practices and advanced technologies to drive operational success and environmental responsibility.
Responsibilities: Main responsibilities:
Support IT foundations, security, IT systems, IT services, communications, and IT infrastructure to support users in distribution centers and throughout the organization.
Support business users with hardware and software incidents with a proactive and service-oriented attitude.
Work with the infrastructure team leader to identify needs, priorities, and areas of focus.
Guarantee and manage on-site support (HD) for local users for all end-user related topics, including PCs, client software, phones, printers, etc.
Collaborate and interact with various global teams and partners such as IT services, workplace, security, HCL, DELL, etc.
Additionally, we will train local users on how to better use systems such as Microsoft Teams and OneDrive.
Participate as a member in various IT projects across the group and execute work packages in a way that leads to success while ensuring business continuity.
Maintain standards of consistency and ease of use.
Ability to assist and coordinate critical incidents.
Maintain and support systems, networks, servers, and services, and work with your supervisor to manage the lifecycle management (LCM2) of IT infrastructure components and all EUC3 (end user equipment) within the cluster.
Additionally, create and update infrastructure documentation.

データ分析基盤のクラウドエンジニア

マルチクラウドで構成される分析環境のクラウドアーキテクチャの検討/設計や、データクレンジング処理の開発をメインで担当

5.4 - 12 million yen Tokyo Information Technology BI / Data Warehouse

Company overview: Our client aims to create a society where all working individuals can smile, promoting the growth of both individuals and organizations through their human resource solutions business. We support people who work positively and growing companies under the message "Enjoy Working," providing services that those facing work-related challenges can rely on with confidence.

Specifically, we offer a wide range of employment support services including career transition support, dispatching, outsourcing, job media, organizational and HR consulting, public sector services, new graduate introduction, employment promotion for people with disabilities, and global talent acquisition. We prioritize solving issues by focusing on our clients and society, rather than looking inward, and we leverage extensive resources to respond swiftly and flexibly.
Responsibilities: 業務内容：
マルチクラウドで構成される分析環境のクラウドアーキテクチャの検討/設計や、データクレンジング処理の開発をメインでお任せします。
ご希望に応じて、BIツールの導入などデータの可視化/運用の領域まで、幅広く携わることが可能です。
プロジェクト事例：
クラウドアーキテクチャの立案大量データのレスポンス改善課題に対しクラウドサービスを駆使して解決していく。

データ分析環境構築、CRM向けデータ処理開発センシティブなデータを取り扱うことが多いため、セキュアなネットワークアーキテクチャを実現できるよう、データサーチに耐久性のキャパシティプランニングを統合管理できる環境を構築
最近の開発では、行動分析業務を強化していくため、Azure Databricksを導入しています。

データクレンジング処理の開発数千テーブルを超えるデータリソースがあり、3階層のデータモデル集計処理も複雑になっているため、ジョブメンテナンスを自動的にできるETL処理の開発を実施
スクラッチしたパーツを組み合わせる事でジョブ管理を効率化するなど、プログラム開発も行っています。

BIツール導入データの用途ごとにマッチするツールの提供とレポート開発・運用
Tableau、PowerBI、ReDashなど利用可能なツールのバリエーションを増やし、ユーザーに貢献しています。

セキュリティスペシャリスト(S)

英語活用/スペシャリストが集まっている組織

6 - 13 million yen Tokyo Information Technology IT Audit / IT Security / IT Risk

Company overview: We are a global company that provides electronics, entertainment, and financial services. Utilizing innovative technology, we offer products and services that enrich people\'s lives. Through entertainment content such as music, movies, and games, as well as electronic products like cameras, TVs, and smartphones, along with financial products and services, we deliver new experiences and value to people around the world. We are committed to constantly pursuing innovation and striving to meet the needs of society and our customers.
Responsibilities: 社内規則、規制に基づくリスクの可視化
リスク改善提案と実行支援
セキュリティコンサルタントとして、ビジネス部門からの各種相談（M&A、新会社設立、個別相談等）などを、本社、新規事業創出、研究開発、IT部門等に対して支援しています。

Cyber Security Specialist | サイバーセキュリティスペシャリスト

日系大手銀行・セキュリティ専門家としてキャリアアップ可能

6 - 13 million yen Tokyo Information Technology IT Audit / IT Security / IT Risk

Company overview: We are a leading bank offering a wide range of financial services domestically and internationally. We offer a wide range of financial products, including deposits, loans, investments, and asset management, to a diverse range of customers, from individuals to corporations. We also offer a full range of services to support international transactions and overseas expansion through our global network. Furthermore, through the introduction of digital banking and collaboration with fintech, we continue to innovate in order to provide highly convenient financial services and meet the needs of our customers. As a reliable and stable financial institution, we have built a strong position both domestically and internationally.
Responsibilities: 深刻化・高度化するサイバー攻撃の脅威への対応や、デジタルトランスフォーメーション（DX）を支えるセキュリティ対策を導入するため、サイバーセキュリティやITセキュリティに関する幅広いポジションで要員を募集しています。※これまでのご経験や適性に応じて、最適なポジションでご活躍頂く予定です。CISO（Chief Information Security Officer）のリーダーシップのもとで以下のような役割を担っていただきます：
グループ全体のセキュリティの防護やサイバー攻撃からの防衛に関する対応の企画・推進
お客さまに安心・安全なサービスを提供するための対応や、DXなどの変革に際してのセキュリティ面での対応の企画・推進

業務内容：
情報セキュリティ関連のポリシー・スタンダードの策定、及びシステム設計・運用に関するセキュリティレビュー業務
クラウドをはじめとする新技術や新サービスに関する各種セキュリティ・コンサルテーション業務
IDアクセス管理に関するポリシー・ツールの企画・推進業務
データや情報のセキュリティ管理に関する企画・推進業務
幅広い脅威情報や脆弱性情報を分析し、全社に展開・対応を行うインテリジェンス業務
グローバルに活動するセキュリティ・オペレーション・センター（SOC）におけるセキュリティ監視の企画・運用業務
銀行内の各種システムに対する脆弱性診断業務の企画・運用業務
セキュリティに関する各種ツール（防御、検知、分析など）の企画・導入・運用業務

UI/UX Designer (Mobile Apps) | UI/UX デザイナー（モバイルアプリ担当）

Experience a dynamic, innovative culture

7 - 13 million yen Tokyo Information Technology Web Design / Producer

Company overview: We are a global leader in the apparel industry, committed to providing high-quality clothing at affordable prices. Our mission is to develop fashion brands loved by people of all ages and genders. Through fashion, we aim to enrich the lives of people worldwide and focus on creating sustainable value. We streamline processes from product development to production and sales, enabling rapid product cycles to meet customer needs promptly.
Responsibilities: 当社のDNAをシステムデザインに落とし込み、直感的でスマートなユーザーエクスペリエンスを実現する革新的なアイデアとデザインへの情熱を持ったモバイルアプリ UI・UX デザイナーを募集しております。デバイスやチャネルに沿った、ビジュアルデザインの専門性、情報設計力、ユーザー視点のインタラクションデザイン能力を活かして、エンジニアやクリエイティブディレクターと連携し、最高のユーザーエクスペリエンスの実現を行っていただきます。
業務内容：
UI・UX デザイナーとして、ユニクロモバイルアプリ開発業務に携わっていただきます。
事業方針をもとに顧客目線でのプロダクト戦略の立案と実行に向け、ステークホルダーや各関係部署との合意形成や当社のUI・UXの原理原則に則り、各領域デザインメンバーと連携した UI・UX デザインを作成していただきます。
ビジネス・開発要件を定義し、UXリサーチャーと協業した定性調査と、Google Analytics 等を用いた定量調査のクロス分析を実施、開発に於ける各関連開発チームへのデザインハンドオフ及びベンダー管理も含むプロダクトマネジメントも実施していただきます。
各プロダクトはグローバル展開及び展開の為のガイドラインを作成配信し、各国の開発運用サポートも実施していただきます。
職務内容は、部署異動及び組織変更により、本部各部署に関連する業務の範囲で変更となる場合があります。

機械学習エンジニア

ワークライフバランス◎／研修制度あり

8 - 13 million yen Tokyo Information Technology Data Scientist

Company overview: We are engaged in the research, development, manufacturing, and sale of pharmaceuticals. We strive to maintain independent management, research, development, production, and sales functions, along with our unique international expansion efforts and the strengthening of our research and development capabilities. Focusing on strategic areas such as "cancer," we are accelerating the creation of promising new drugs, including antibody drugs. We also actively pursue global expansion, aiming to provide high-quality pharmaceuticals and services to patients worldwide.
Responsibilities: 業務内容：
社内における様々なデータ利活用案件を円滑に進めるべく、Google CloudやAWS上にクラウド解析基盤を構築・運用する。
場合によっては自ら簡単な分析・集計を実施し、ビジネスニーズに適応する形でそこから得られるインサイトを提供することもある。
社外クラウドベンダーや開発パートナーと協業し、AI活用に必要なインフラ基盤の構築や基盤上に機械学習アプリケーションの開発を推進する。
デジタル戦略推進部はコーポレート組織となるため、解析対象も創薬～製造・販売まで製薬プロセス全体となる。マーケティングデータ・オミクスデータ・製造データ、リアルワールドデータなど多岐に渡る解析テーマに携わっていただくことを想定している。

データサイエンティスト(W)

デジタルヘルス領域

7.5 - 12 million yen Tokyo Information Technology Data Scientist

Company overview: Our client is in the business of health care.
Responsibilities: 各種データを利活用し、オウンドメディアの改善や新たな施策提案を通してユーザー獲得と製品・サービスの利用拡大を目指していただきます。
各種データ解析及び調査などを通じた企画立案・仮説検証
各種プロモーション実施後の効果測定と改善施策立案
GA・Tableau・Salesforceを活用した分析、施策立案

Business Analyst

社員の成長に投資する企業／魅力的な福利厚生および報酬

0.00085 - 11 million yen Tokyo Information Technology Business / Systems Analyst

Company overview: Our client is a leading global pharmaceutical company committed to enhancing health and quality of life. With a significant presence in Japan, the firm operates from its Tokyo branch with over 1,500 dedicated employees.

Globally, the company employs over 58,000 people and has a footprint in more than 130 countries. The focus is on research and development in key therapeutic areas, including respiratory, cardiovascular, and oncology, driving innovation and excellence across its extensive pipeline of therapies.
Responsibilities: The Position
Are you a team player with a winning vision, flexibility, and passion for positive change? Would you like to be part of a global team to solve business questions? Do you strive to grow in a global environment with innovative technologies? Tasks & Responsibilities
This role will be part of the IT Marketing & Sales Customer Facing Excellence team. Our team delivers innovations in systems, applications, and tools which enhance customer experience, customer insight, and enables end-to-end marketing to sales customer engagement. In your new role, you will be part of a Japan Business Analyst team, working with teammates across multiple countries on global projects and supporting the Japan business. This role provides demand management, business analysis, domain architecture, project management and information technology-related services to assigned business clients; may also provide program management services. Through ongoing consultation with business clients, this role identifies and analyzes business needs, influences, and negotiates scope and requirements, makes sure enterprise architecture, and champions innovative process changes and/or technology-enabled solutions. In this role, the person responsible for the identification, analysis, and execution of business initiatives that leverage digital technologies to drive growth, brand equity, and compliance. In this highly collaborative role, this position will lead both internal resources and external partners throughout the system development process including architecture design, verifying the features, strategizing the rollout, and confirming the support model.This would include the ongoing maintenance, optimization, 3rd-level support facilitation and basic technology consulting with good understanding of M&S Japan’s system architecture. Based on your knowledge, you ensure that appropriate systems and services are developed and delivered in an effective and efficient manner. You act as Business Analyst throughout the complete product lifecycle by applying a combination of strategy, functional knowledge, and technology. In addition, you lead various programs and projects to foster innovation and create business value.

コネクテッドカー　アプリケーション＆サービス　プロジェクトマネージャー

日本発グローバル企業。コネクテッドカーの最先端技術を導入しています。

6 - 8 million yen Tokyo Information Technology IT Management

Company overview: We are a Japanese automotive company that operates a global business. We manufacture and sell a wide range of passenger cars and commercial vehicles. We prioritize improving fuel efficiency and reducing environmental impact, employing innovative technologies. In addition to producing high-quality vehicles, we focus on safety and comfort, aiming to provide customers with valuable mobility experiences. Furthermore, we are committed to developing electric and autonomous driving technologies to realize sustainable mobility.
Responsibilities: 具体的な担当業務内容と、自部署内外で期待される役割、ポジション
コネクティッドカーサービス開発のプロジェクトマネジメント業務を担当していただきます。
モバイルアプリケーションとクラウドシステムなどといったオフボードシステム開発において、下記業務をお任せします。
各プロジェクトのスケジュールに応じたシステム仕様の策定
関連コンポーネントの開発進捗の管理
課題解決に向けた国内外のステークホルダーとの連携
オフボードシステム全体として新機能や新サービスを計画通りにデリバリーすることをリード
そのため積極的にコネクティドサービスの概要やシステム構成、車両開発プロセスを理解して頂き、社内外の多くのステークホルダーや海外の拠点などとコミュニケーションしていきながら、プロジェクトマネジメント業務を主体的に行っていただくことを期待します。

プロダクトマネジャー（会計・購買・リスク）

ワークライフバランス◎／研修制度あり

8 - 13 million yen Tokyo Information Technology Business / Systems Analyst

Company overview: We are engaged in the research, development, manufacturing, and sale of pharmaceuticals. We strive to maintain independent management, research, development, production, and sales functions, along with our unique international expansion efforts and the strengthening of our research and development capabilities. Focusing on strategic areas such as "cancer," we are accelerating the creation of promising new drugs, including antibody drugs. We also actively pursue global expansion, aiming to provide high-quality pharmaceuticals and services to patients worldwide.
Responsibilities: 募集の背景:
グローバルシステムの導入、国内外のシステム統廃合、全社的なデジタルトランスフォーメーションのプロジェクトが増加しており、中外製薬にとって最適なソリューションを提言できるIT人財の増強が必要となっている。
仕事内容:本社のIT部門に所属し、ご希望やこれまでの経験・スキルに応じて以下のような業務に取り組んでいただきます。・中外製薬のコーポレート領域(主に会計、購買、リスク管理)のベネフィットと効率性の向上に向け、デジタル/ITプロジェクトの提案・実行・稼働後の継続的改善まで一貫して従事する。・ビジネスニーズの分析に基づいて、適切なソリューションのアーキテクチャを定義し、社外パートナーをリードしながら、最適なソリューションを提案する。・国内・海外の関係会社およびベンダーと調整を図りながら、プロジェクトを実行する。

インテグレーションアーキテクト

ワークライフバランス◎／研修制度あり

8 - 13 million yen Tokyo Information Technology Architecture

Company overview: We are engaged in the research, development, manufacturing, and sale of pharmaceuticals. We strive to maintain independent management, research, development, production, and sales functions, along with our unique international expansion efforts and the strengthening of our research and development capabilities. Focusing on strategic areas such as "cancer," we are accelerating the creation of promising new drugs, including antibody drugs. We also actively pursue global expansion, aiming to provide high-quality pharmaceuticals and services to patients worldwide.
Responsibilities: 全社データ連携基盤の導入推進（ETL/EAI, iPaaS, API管理基盤）をご担当いただきます。
業務内容：
全社データ連携基盤/データ利活用基盤の企画、設計、構築、運用
SAP S4/HANAおよびその周辺システムとのインテグレーション
グローバル×大規模のインテグレーション開発プロジェクトの推進
全業務の30%は英語でのコミュニケーション（読書/会話）

ERP Architect

ERP Architecht Job at World Famous Beverage Manufacturer

10 - 16 million yen Tokyo Information Technology Architecture

Company overview: We are one of the largest companies in the beverage industry in Japan. We are involved in the manufacture and sale of a wide variety of beverage products, including carbonated beverages, coffee, tea, and mineral water. In order to meet the needs of our customers, we are actively developing new products that respond to health consciousness and diversifying consumer preferences. We are introducing the latest technologies to increase production efficiency and reduce our environmental footprint in order to achieve a sustainable society. With our extensive sales network and strong brand power, we maintain a high level of competitiveness in the market.
Responsibilities: １．ERP System Design and Implementation:
Lead the design and architecture of the ERP system, considering organizational needs and industry best practices.
Collaborate with key stakeholders to gather and analyze requirements, ensuring alignment with business objectives.
Oversee the implementation of ERP solutions, providing guidance to development teams and ensuring adherence to architectural standards.
Provide technical leadership, mentorship, and guidance to technology teams, fostering a culture of innovation, collaboration, and continuous improvement.
２．Integration and Interoperability:
Design and implement integration solutions between ERP and other business systems, fostering seamless data flow and communication.
Evaluate and recommend third-party applications or tools to enhance ERP functionality and interoperability.
Identify potential technology risks and develop risk mitigation strategies to minimize exposure to operational disruptions.
３．Performance Optimization:
Continuously assess and optimize the performance of the ERP system, identifying and resolving bottlenecks or inefficiencies.
Collaborate with infrastructure and database teams to ensure the scalability and reliability of the ERP architecture.
Define and monitor key performance indicators (KPIs) for technology solutions, evaluating their performance and suggesting improvements as needed.
４．Security and Compliance:
Develop and implement robust security measures for the ERP system, ensuring data integrity and compliance with industry regulations.
Stay updated on security best practices and proactively address potential vulnerabilities.
５．Stakeholder Collaboration:
Work closely with business leaders, end-users, and IT teams to understand evolving business needs and translate them into effective ERP solutions.
Provide guidance and support during the user acceptance testing (UAT) phase, addressing any issues and ensuring successful system adoption.
Collaborate with venders, partners, and third-party service providers to evaluate products and services, ensuring they meet the organization's technical requirements and standards.
６．Documentation and Training:
Create comprehensive documentation for the ERP architecture, configurations, and processes.
Develop and deliver training programs for end-users and IT staff to promote a thorough understanding of the ERP system.

IT戦略企画立案/実行マネジメント・推進 - 業務DX (アプリ系)

大手化学メーカーでの基幹システム刷新とデータ分析基盤構築

6 - 11 million yen Tokyo Information Technology System Administrator

Company overview: We are a major corporation based in Japan, offering a wide range of products and services. Beyond just photographic film and cameras, we also specialize in medical equipment, chemicals, optical devices, and more. Our focus is on the quality, innovation, and sustainability of our products, providing value to customers worldwide. Additionally, we prioritize research and development, contributing to advancements in science and technology.
Responsibilities: アプリケーション戦略(アプリケーションアーキテクチャ・データアーキテクチャ)の策定と実装
戦略に基づく新規IT施策の企画立案、プロジェクト立上げ、実行マネジメント
ビジネスに有効活用するためのデータ統合・活用方法の設計と実現
現場から求められるDX要件に対するソリューション策定と実現
グローバルシステムの運用・管理ガバナンス策定
M＆A案件発生時の方針策定と実行マネジメント

【京都】社内SE（メンバー）

海外長期出張あり、英語力が活かせられるプロジェクトをお任せします。

5 - 9 million yen Kyoto Information Technology Programmer / Software Engineer

Company overview: Our client is a manufacturer of automatic packaging and packaging equipment.
Responsibilities: 社内SEとして、社内システムの企画や開発をメイン担当いただき、システム導入後の運用・保守・改善などもお任せします。担当部門との要件調整、開発ベンダーとの調整、PJT管理
汎用システムを当社仕様に改修なども実施
その他インフラ系（サーバ、ネットワーク）における企画・運用も社内で実施

エンジニア

工学の学位（コンピューターサイエンスが望ましい）もしくはIT業界での2年以上の経験をお持ちの方必見です。

8 - 9.5 million yen Kanagawa Information Technology Helpdesk / Support Engineer

Company overview: We are a leading electronics company based in Japan, counted among the world\'s major manufacturers. Offering a wide range of products, we provide diverse solutions in fields such as energy, information, communication, automotive, healthcare, construction, finance, and services. We prioritize research and development, driving innovative technology and product development. Serving a broad spectrum of customers domestically and internationally, we contribute to the advancement of industries.
Responsibilities: 電話、メール、チャット等で寄せられる顧客からの問合せへの応対・分析・進捗の管理・解決策の提示
SLA/SLOで定義されたサービスレベルに従った応答・解決スピードの維持
90%の以上のケースにおいて、定められた顧客満足度スコアを維持する
トラブルシューティングツールや手法を活用し、顧客向けの根本原因分析を提供する
問合せ分析を実施し、問合せの分類や再発防止策の策定を実施する
クラウドプラットフォームの製品エンジニア宛に問題レポートを報告するほか、ドキュメント作成、手順、期待動作、再現手順、複雑な製品不具合についてはソースコードレベルの示唆を提供し、製品エンジニアによる不具合解決を支援する
顧客独自の要件に関しては、製品や製品機能に閉じた範囲でのソリューションを提供する

開発・保守SE

システム保守業務の経験があり、保守業務の特性を理解している方必見です。

7.6 - 8.88 million yen Aichi Information Technology Helpdesk / Support Engineer

Company overview: We are a global ICT company in a major general trading group. We are mainly involved in a wide range of IT solutions, including system integration, cloud services, network solutions, and security measures for enterprises. Our business includes system design, construction, operation, and maintenance, data center operations, and IT consulting. In this way, we help our clients improve their operational efficiency and productivity, and provide highly reliable services. Through these activities, we meet the IT needs of diverse industries and contribute to the growth and development of client companies. Furthermore, we continue to actively promote the introduction and innovation of the latest technologies, and are always in pursuit of high-quality services.
Responsibilities: 同社の海外現地法人で使用する倉庫システムの維持管理担当をお任せします。
将来的には維持管理リーダーへのステップアップを想定しています。

【名古屋】カスタマーサポートの拠点マネージャー

カスタマーサポートのご経験者必見です!

5.04 - 7.58 million yen Aichi Information Technology Helpdesk / Support Engineer

Company overview: Our client mainly performs software verification.
Responsibilities: 【変更の範囲：会社の定める業務】
当社のエンターテインメント領域でサービスを担っている第一事業部では、主に大手ゲーム会社や海外タイトルを主とするお客様に対し、スマートフォン、家庭用ゲーム機のゲーム開発工程におけるテストからリリース後のサポートまで、総合的な品質保証サービスを手がけています。
外国人が多くフラットな職場で、センター全体のマネジメント、管理業務をお任せします。
サービスクオリティの鍵を握る重要な役目を担うチームを牽引し、顧客の利用状況やメンバーのサポート体制を確認しながら適切なチームをマネジメントをお任せします。
名古屋センターのカスタマーサポート事業拡大に向け、事業戦略、推進を担う拠点長のポジションとして、主に以下の業務をお任せします。

＜プロジェクト管理＞
予算管理／分析

＜マネジメント全般＞
計画立案（売上、採用）／メンバーマネジメント

＜顧客ニーズに併せたサービス立案と提案＞
顧客へのプレゼン／改善提案

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