Service Sales Manager

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Job details

Company overview

Our client is a global leader in energy management and automation, specializing in digital solutions to enhance efficiency and sustainability. With operations in over 100 countries and more than 150,000 employees worldwide, they provide advanced energy management and automation solutions across various sectors.

In Japan, they focus on delivering tailored solutions to meet local market needs, contributing significantly to their global revenue. Their commitment to innovation and sustainability drives their efforts to make energy safe, reliable, and efficient, supporting industries in reducing carbon footprints and improving operational efficiency.

Responsibilities

The Services Sales Manager deploys all sales actions in order to maximize the installed base services with assigned key customers including global strategic accounts in electro-sensitive, electro-intensive segments and drives complex deals and multi-site opportunities having qualified installed base. He/she is accountable for the promotion and sales of a broad range of technical services including the start-up, maintenance, testing, consulting, modernization and digital Services of electrical equipment installed at the customer’s site. This position is responsible for developing and maintaining relationships with key customers to identify the scope of work, estimate and sell system adds/modifications and maintenance agreements so as to meet or exceed his/her profitable sales target. The role addresses and services the needs of established accounts, utilizes excellent products/solutions/services and customer knowledge to educate customers on pricing and application advantages, and how they meet customer's needs. And leverages the Tendering team to create timely proposals. He/she will interact with Key Account manager in other Business Units and also with Inside Sales and Services Operation teams.
Main responsibilities:

• Develops and executes annual sales plan for key customers in their account portfolio. 
• Educates customers on all products and services with special attention on recurring and digital offers
• Cross selling of Services portfolio – Power, Secure Power & Cooling, Digital Energy, Industry
• Secures customer satisfaction overseeing all ongoing activities with the customer (orders, delivery...)
• Utilizes CRM Software (Salesforce) for sales funnel management, account planning, performance and opportunity detection
• Provides monthly forecasts, using CRM, and summaries in a timely manner
• Participates in the preparation of analysis and reports on Services performance
• Provides precise and timely information to Tender team to prepare sales quotations and proposals
• Monitors margin to be at or above country thresholds.
• Works closely with Inside Services Sales Representatives and the Business Units account managers to maximize business opportunities
• Gives the Services Marketing leaders Offers feedback and needs

Requirements

Minimum requirements:

• The successful candidate should have a 4 year college degree or equivalent work experience and >5 years technical sales experience
• Account management experiences and skills
• Native speaker level for Japanese, business level of English (written, verbal)
• People Management skills are plus

The appeal

What skills and capabilities will make you successful:

• Ability to build a sustainable and reliable relationship with the customer. The concept of Customer Intimacy is critical in Services business.
• Excellent verbal and written communication skills including C-level customers
• Good knowledge of power, secure power, industry systems.
• Proficient in Microsoft Office suite and ERP/CRM related tools.  Excellent organizational skills.
• Ability to leverage technology for communications and managing own performance

Who will you report to:

• Service Commercial Director of Japan

Salary

14 - 17 million yen

Location

Tokyo