Software Specialist

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Job details

Company overview

Our client is a manufacturer that operates businesses in machinery, power tools, laser processing, electronics, and medical technology. In our production system, we have implemented the "Syncro" system at our headquarters factory in Germany, enabling a innovative production process with flexibility and responsiveness across the entire production line. This system serves as the driving force behind our innovation. In our production processes, we adhere to the motto of "Just-In-Time" and continuously strive for improvement.

Responsibilities

Main responsibilities:

• System integration (requirements definition, API development, system construction, proposal activities for customers)
• Software development (creating use cases, architecture design, detailed design, implementation, testing)
• Technical support for customers after software product sales
• Responding to customer inquiries, onboarding training, installation (remote or on-site)
• Escalation to the oversea support department and development team (inquiries, development requests, etc.)
• Escalating issues that cannot be resolved locally to the development team overseas, accurately conveying the situation, and deriving solutions
• Providing technical support and training to the sales team
  • Example Lecturing/training the sales team on the characteristics of the software itself, the benefits it brings to customers, and how to use it (depending on experience)
• Volume of Each Task
  • Daily software development work and system construction at customer sites are the most significant volumes throughout the year, with changes due to seasonal factors such as exhibitions and new product launches.
• Challenges
  • Accurately understanding customer needs and providing solutions that match them, technical skills, leadership to involve team members, and communication skills.

業務内容：

• システムインテグレーション（要件定義、API 開発、システム構築、お客様向けの提案活動）
• ソフトウェアの開発（ユースケース作成、アーキテクチャ設計、詳細設計・実装・テスト）
• ソフトウェア製品販売後のお客様に対する技術サポート
• お客様からの問い合わせ対応、オンボーディングトレーニング、インストレーション（リモートもしくは現地）
• 海外のサポート部門、開発チームへのエスカレーション（問い合わせ、開発要求依頼等）
  • ローカルで解決できないトラブルについて開発先（海外）にエスカレーション→状況を正確に伝えて解決策を導き出す
• 営業向け技術サポートおよびトレーニング実施
  • (例)　営業チームにソフトウェア自体の特性やお客様にもたらすメリットの訴求ポイント、使い方のレクチャー／トレーニング

Requirements

Minimum requirements:

• Experience in software development related to the manufacturing industry (OS systems, programming languages not specified)
• Experience in customer support roles
• English proficiency: Business level in reading and writing, comfortable level in conversation
• Japanese proficiency: Fluent, native level (reading, writing, and speaking skills)

Preferred qualifications:

• Experience using Azure DevOps/Jira/Redmine, Git/SVN
• Interest in building development processes and development management
• Experience with agile development processes
• Experience in industrial robot system integration

必須要件：

• 製造業関連ソフトウェア開発経験（OS システム、開発言語不問）
• 顧客対応の業務経験
• 英読力:読み書き＝ビジネスレベル、会話＝抵抗ないレベル
• 日本語力:流暢、ネイティブレベル（読み書き、会話力）

歓迎要件：

• Azure Devops/Jira/Redmine, Git/SVN の使用経験
• 開発プロセスの構築、開発マネジメントに興味のある方
• アジャイル開発プロセスの経験
• 産業ロボットシステムインテグレーション経験

Salary

6 - 8 million yen

Location

Kanagawa