Field Application Engineer

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Job details

Company overview

Our client is a global leader in vacuum valve technology, renowned for its cutting-edge solutions in semiconductor, industrial, and scientific applications. Headquartered in Switzerland, the company has a significant presence in Japan, with a key branch in Yokohama.

This branch employs around 200 professionals and plays a vital role in supporting growth in the Asia-Pacific region. Worldwide, our client employs over 3,000 people and operates numerous production facilities and R&D centers across Europe, North America, and Asia. Their commitment to technology and quality positions them at the forefront of the vacuum valve industry.

Responsibilities

Main responsibilities:

• Responsible for the technical interface between the business and customers' including OEM and IDM. Act as the technical specialist on customer processes, tools, applications and product requirements.
• This position can contribute by identifying technical challenges and recognizing new business opportunities at key accounts as well as upcoming technical challenges at customers before reaching “official” reporting channels with the goal to increase business. Act strongly on further trends at the customers processes and identifies future product requirements. Then guiding the customers in finding better solutions for its products by proposing company values.
• Support internal stakeholders (Product Managers, Sector Managers, Engineers, and so on) for engineering discussions with customers in Japan for making proposal.
• Partner with sales team to define product requirements, develop value propositions and set strategies to penetrate and grow business at key accounts. 
• Drive Spec-Wins to achieve annual objectives.
• Become reliable technical contributor in projects for both the business and customers.
• Lead defining specification of new product developments and existing product customizations to protect and increase the Share of Wallet for the company.
• Identify customers technical roadmaps and share among the internal stakeholders
• Provide accurate and precise answers to customer requests and questions.
• Responsible for New Product Introduction (NPI).
• Responsible for customer evaluations on-site e.g. testing valves in clean room at customer site.
• Reflect Voice of Company project team in customer projects.
• Reflect Voice of Customer in product development projects.
• Guide and influence customers on their technical decisions based on strategy of engineering & product management.
• Support complex technical problem at customers in cooperation with responsible Product Manager and if necessary, escalate it to mangers for further help the sales team in customer acquisition and negotiations and proactively drive the product specification process.
• Contributes to the engineering network.
• Carefully monitor competitor landscape, run competition analysis and work out the company's competitive advantage

Requirements

Minimum requirements:

• Bachelor degree in mechanical engineering or equivalent
• Business level English communication skills (verbal and written)
• Native in Japanese
• Demonstrated ability to work in a team-based environment.
• Demonstrated ability to simultaneously manage multiple priorities and tasks.
• 5+ years demonstrated ability in field engineering job
• Work experience in multi-culture organization.
• Demonstrated ability to work in a matrix organization.
• Technical knowledge of applications and/or process of Semiconductor, Display, Vacuum industries)
• Work experience in clean room.
• Master degree or PhD in engineering or equivalent.

Salary

7 - 10 million yen

Location

Tokyo