Customer Service Specialist (General)

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Job details

Company overview

We specialize in the manufacture and sale of electronic components. Our main products include connectors, sensors, and relays, which are used in various industries. We have high technology and quality control, and our products meet the strictest standards. In particular, we develop components used in automobiles, industrial equipment, telecommunications equipment, and home appliances, providing reliable and durable solutions. We also offer customized services to meet customer needs and provide optimal proposals for various projects. By expanding globally and developing products that incorporate the latest technologies, we contribute to the evolution and development of industry.

Responsibilities

Main responsibilities:

• Receive and process order into system in accordance to order policy using SAP
• Daily working on customers' orders and follow-up with Planning and/or Logistics to ensure on-time delivery to meet customers' request date and the business's confirm date
• Weekly review of customers' backlog to meet billing target as set by management yearly and to meet STS & STR metric.
• Coordinate with oversea factories and internal functions to improve on time order processing, order, delivery performance and AR collection.
• Daily review customers' new orders and resolve any pending issues to provide order acknowledgment to customer
• Handles complaints, claims, returns and replacements processing
• Maintain proper documentations in line with company retention policy
• External customer email communication through Service cloud platform
• Participate in customer visits, work with Sales to establish, maintain customer business relationship and effectively resolve issues
• Any other ad-hoc activities to support Sales events
• Any other ad-hoc reporting as and when requested by management

Requirements

Minimum requirements:

• Bachelor's degree strongly preferred and/or minimum 3 years' experience in Customer Service role
• Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)
• Ability to work with all levels within the organization
• A process improvement focus that includes time management, attention to detail and organizational skills
• Strong interpersonal / communication skills and ability to consistently demonstrate working in a team
• Learning agility and results-driven
• High sense of accountability
• SAP Sales Skills Distribution / OTC
• Business Japanese and English proficiency (oral / written)
• Team player can work under high pressure environment and tight dateline.

Salary

5 - 7 million yen

Location

Kanagawa