Customer Service Specialist (General)

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募集要項

会社概要

同社は電子部品の製造と販売を専門としています。主にコネクタやセンサー、リレーなどの製品を取り扱っており、様々な業界で使用されています。高い技術力と品質管理を持ち、厳しい基準をクリアした製品を提供しています。特に、自動車、産業機器、通信機器、家電製品などに使用される部品を開発し、信頼性と耐久性に優れたソリューションを提供しています。また、顧客のニーズに応じたカスタマイズサービスも展開しており、各種プロジェクトにおいて最適な提案を行います。グローバルに展開し、最新技術を取り入れた製品開発を行うことで、産業の進化と発展に貢献しています。

業務内容

Main responsibilities:

• Receive and process order into system in accordance to order policy using SAP
• Daily working on customers' orders and follow-up with Planning and/or Logistics to ensure on-time delivery to meet customers' request date and the business's confirm date
• Weekly review of customers' backlog to meet billing target as set by management yearly and to meet STS & STR metric.
• Coordinate with oversea factories and internal functions to improve on time order processing, order, delivery performance and AR collection.
• Daily review customers' new orders and resolve any pending issues to provide order acknowledgment to customer
• Handles complaints, claims, returns and replacements processing
• Maintain proper documentations in line with company retention policy
• External customer email communication through Service cloud platform
• Participate in customer visits, work with Sales to establish, maintain customer business relationship and effectively resolve issues
• Any other ad-hoc activities to support Sales events
• Any other ad-hoc reporting as and when requested by management

応募条件

Minimum requirements:

• Bachelor's degree strongly preferred and/or minimum 3 years' experience in Customer Service role
• Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)
• Ability to work with all levels within the organization
• A process improvement focus that includes time management, attention to detail and organizational skills
• Strong interpersonal / communication skills and ability to consistently demonstrate working in a team
• Learning agility and results-driven
• High sense of accountability
• SAP Sales Skills Distribution / OTC
• Business Japanese and English proficiency (oral / written)
• Team player can work under high pressure environment and tight dateline.

給与

500 - 700 万円

勤務地

神奈川