Jobs list of Industrial & Technical Advisor
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NEWJob number: JN -072025-192052 Posted: 2025-08-28
Technical Service Manager｜テクニカルサービスマネージャー
Improve productivity, quality & customer satisfaction10 - 12 million yen Kanagawa Industrial Technical Advisor
- Company overview
- Our client is a manufacturer that operates businesses in machinery, power tools, laser processing, electronics, and medical technology. In our production system, we have implemented the "Syncro" system at our headquarters factory in Germany, enabling a innovative production process with flexibility and responsiveness across the entire production line. This system serves as the driving force behind our innovation. In our production processes, we adhere to the motto of "Just-In-Time" and continuously strive for improvement.
- Responsibilities
- 業務内容：
製品３グループの技術リーダー（3名）、インストレーションコーディネーター（2名）、メンテナンス・研修プランナー（1名）、データアナリスト（1名）、キーサービスマネジメント（2名）、アジア向けグローバルサービス担当エンジニア（2名）の管理監督および育成
サービスオペレーション・インストレーション・ミッションプランニング/スケジューリング・フィールドサービス・インハウスサービス（リモートサポート） を含む各チームの業務品質と効率性の向上の担保
約60名の技術エンジニアと17名の外注サービス業者のヘッドカウントプランニングと管理
年間のサービス事業戦略や会社単位の活動の推進
実務に要するリソースプランニングとモニタリングを含むP/L管理と対策の実施
サービス関連のKPIのモニタリングと改善リード（一次修理比率・リモートサービスの完了比率・待ち時間・問題解決時間・生産性・設置時間等）
サービス進捗におけるサービスマネジメントへの正確かつタイムリーな報告
技術問題へのソリューション提供に対する監督・リードを含むサービス活動の改善と向上
海外のサービスマネジメントとともに未解決の技術問題に対する取り組み推進
顧客満足度サーベイの管理と改善対応、マネジメントや製品センターへのサマリー報告
当社グローバルサービスセンターによるサービスガイドラインやプロセス遵守を担保
作業手順の実施やコンプライアンス遵守を通して作業環境の安全を担保
マシン製品の設置プロジェクトおよびサービスエクセレンスの各プロジェクトの管理
製品の技術問題解決や品質向上に向けてドイツのサービス技術センターや製品センターとの技術的なやり取り
【出張の有無と頻度】月に１～２回、重大なサービス案件や設置プロジェクトの必要に応じて、営業担当や（直属部下の）製品技術サービスマネージャーとともに国内の客先を訪問。
Main responsibilities:
Management and supervision of the performance and coordination of technical service teams aimed at improving productivity, quality, and customer satisfaction in the after-sales service of sheet metal processing machinery products.
Supervision and development of technical leaders for three product groups (3 people), installation coordinators (2 people), maintenance and training planners (1 person), data analysts (1 person), key service management (2 people), and global service engineers for Asia (2 people).
Ensuring improvement in the quality and efficiency of each team's operations, including service operations, installation, mission planning/scheduling, field service, and in-house service (remote support).
Headcount planning and management of approximately 60 technical engineers and 17 outsourced service providers.
Promotion of annual service business strategies and company-wide activities.
Implementation of P/L management and measures, including resource planning and monitoring required for practical operations.
Monitoring and leading improvements in service-related KPIs (first repair rate, remote service completion rate, wait time, issue resolution time, productivity, installation time, etc.).
Accurate and timely reporting to service management on service progress.
Improvement and enhancement of service activities, including supervision and leadership in providing solutions to technical problems.
Collaboration with German service management to address unresolved technical issues.
Management and improvement of customer satisfaction surveys, and summary reporting to management and product centers.
Ensuring compliance with service guidelines and processes established by the company's Global Service Center.
Ensuring a safe working environment through the implementation of work procedures and compliance adherence.
Management of machine product installation projects and service excellence projects.
Technical interaction with the German service technical center and product center to resolve technical issues and improve product quality.
Visiting domestic clients once or twice a month, depending on the necessity of significant service cases or installation projects, along with sales representatives and product technical service managers (direct subordinates).
No immediate transfers, but possible in the future depending on business circumstances and personal preferences.
Emmeline Tang
Industrial & Life Science -
Job number: JN -052025-188892 Posted: 2025-08-20
サービスメカニック（特殊建設機械）
特殊建設機械のグローバルメーカー／一人一人の裁量や影響力が大きい5.075 - 8.55 million yen Kagoshima Industrial Technical Advisor
- Company overview
- Our client, a distinguished industrial equipment manufacturer, specializes in advanced machinery for quarrying and tunnel construction. Beyond machinery sales, they prioritize seamless operations through timely supply of parts, consumables, and expert repair and maintenance services. As a leading player in the civil engineering and mining machinery industry, they strive for mutual growth and prosperity with their valued business partners.
- Responsibilities
- 業務内容：
担当製品自社製の鉱山・トンネル掘削機械、運搬機などの大型建機
現在、リニア新幹線や新東名・新名神高速道路で、当社製掘削機、運搬機が多数稼動中です。
顧客日本全国の建設業者
砕石業者、鉱山／トンネル採掘業者等
業務建設機器のメンテナンスおよび運転指導
海外工場から出荷する鉱山建設機器の組み立て・検査
出荷後の製品の定期的な検査及び修理
マニュアル整備（含：技術文書）
客先提出用資料作成
国内・海外出張有り（技術研修、出張修理、納車）
Kosuke Kanazawa
Industrial & Life Science -
Job number: JN -072024-167709 Posted: 2025-05-15
Properties / Real Estate Specialist
Well known transportation company8 - 10 million yen Tokyo Industrial Technical Advisor
- Company overview
- Our Client is a delivery services company that has established themselves as a global leader in the logistics industry. They also offer supply chain management, e-commerce solutions, and customized logistics solutions to support businesses in optimizing their operations.
- Responsibilities
- In this role, you will be responsible for overseeing our facilities portfolio in Japan. Your primary objective will be to ensure the efficient operation of our facilities, manage projects effectively for both airport and off-airport locations.
Main responsibilities:
Project Planning for Gateway, Station, and OfficeLead the design, procurement, and installation of warehouse and office fit out, equipment and furniture.
Coordinate smooth transitions into new locations to maintain operational continuity.
Project ManagementDevelop and recommend financial budgets for projects.
Provide technical expertise and negotiate contracts.
Administer contracts to align with business objectives and financial plans.
Maintain meticulous records of financials and project progress.
Ensure projects are completed within approved budgets and timelines.
Off-Airport and Airport Lease ManagementPrepare capital and lease expenditure requests.
Monitor and facilitate the financial approval process.
Conduct market analysis and negotiate lease agreements.
Manage all aspects of facility-related projects and leases.
Lekima Uluinasaravi
Industrial & Life Science -
Job number: JN -102024-178664 Posted: 2025-05-02
【東京】翻訳担当(製品に関わる技術文書)
翻訳（英訳）の実務経験者必見です!8 - 12 million yen Tokyo Industrial Technical Advisor
- Company overview
- We are a company that develops and manufactures semiconductor manufacturing equipment and related precision processing technologies using advanced technologies. As a leading company in microfabrication technology, the company is highly regarded in a wide range of industrial fields, particularly in the semiconductor industry. Its products and technologies are indispensable in the manufacturing process of semiconductor devices, enabling high-precision processing and quality control. DISCO also has a global presence, providing innovative solutions to customers in Japan and overseas. We are committed to sustainable growth and social responsibility, and contribute to future industrial development through technological innovation.
- Responsibilities
- 【メイン業務】取扱説明書、仕様書、作業要領書、調査レポート、システムUI等の英訳
翻訳文書の校正
翻訳スケジュールの調整・管理、サプライヤ対応
【業務改善活動(PIM)に関わる業務全般】改善案アイデア出し・推進・実施/毎月開催される他部署対戦で使用する資料の作成・発表
【目標管理活動(MBO)に関わる業務全般】(目標管理活動とは…企業活動の質ををめていくために、いくつかのの標を設定し全社で1年をかけて取り組む活動。全社と部部毎のテーマをそれぞれ設け、定期的に達成度合いを測定)担当テーマについて達成状況の進捗確認
他メンバーの取り組み意識を向上させる施策の企画推進
Misato Aiba
Industrial & Life Science
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