社内ITヘルプデスク

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Job details

Company overview

Our client is widely recognized in the food service industry, operating numerous locations both in Japan and overseas and offering a diverse range of menu options tailored to customers in each market. The company maintains consistently high standards of food safety through comprehensive quality control, from ingredient selection through food preparation.
By operating multiple brands with distinct concepts, our client is able to meet a wide variety of customer needs. The company is also committed to environmentally responsible and sustainable business practices and continues to pursue initiatives aimed at fulfilling its social responsibilities.
Through proactive expansion into new markets and continued efforts to strengthen its existing locations, our client continues to reinforce its position within the industry. These efforts have helped the company earn a high level of trust and satisfaction among consumers.

Responsibilities

• 海外各拠点からエスカレーションされた問い合わせ対応
• 障害発生時の原因調査および技術対応
• FAQ、マニュアル、研修資料の作成
• 問い合わせ内容の分析および改善提案
• 運用ナレッジの蓄積および標準化推進
• 海外拠点との連携による運用品質向上活動

Requirements

必須条件：

• IT業界での就業経験2年以上
• 日常会話レベルの英語会話力

歓迎条件：

• ヘルプデスクでの就業経験

Salary

6 - 7 million yen

Location

Tokyo