Application Production Support Engineer

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Job details

Company overview

Our client is a foreign life insurance company that is part of one of the world's largest global financial groups and has a long history in the Japanese market. Since its entry into the Japanese market in the 1990s, we have been providing comprehensive financial services through its affiliated companies and focusing on providing innovative products and high quality services under the slogan of “customer centricity” backed by its strong financial base. We focus on providing innovative products and high quality services with a “customer-centric focus” backed by a strong financial base. We aim to contribute to Japanese society and continue to be a trusted partner to our customers.

Responsibilities

Main responsibilities:

• Participate in national and regional CAB meetings regarding changes to application services and obtain approval.
• Responsible for and executing application releases (including regular and emergency releases) on-premise and in cloud environments.
• Responsible for maintaining system documentation such as application service execution manuals.
• Collect and analyze metrics from monitoring tools (APM, batch job schedulers, etc.) for performance tuning and fault detection.
• Partner with development teams to improve services through rigorous production acceptance testing and release procedures.
• We provide operational support for system design and support or implement service management, event management, technology upgrades, and capacity planning.
• We build sustainable systems and services through automated and advanced operations.
• There is a constant balance between the speed at which requirements can be developed and the delivery of clearly defined service levels and objectives.
• Manage managed service provider vendors (MMS) .
• You need to understand the processes of your current production support teams, application development teams, and release management teams.
• We identify areas that need improvement, analyze the essence of the problem, and derive solutions.
• Propose solutions to stakeholders and get buy-in.
• We leverage cross-functional teams and collaborate with various stakeholders to implement and deploy solutions.
• Document processes and knowledge, share knowledge, and improve technical capabilities.
• We measure the effectiveness of our solutions quantitatively and qualitatively, and make continuous improvements.
• Performs the above activities with minimal guidance and supervision.
• Report and share activities and escalate in a timely manner when attention is required
• You are expected to be independent, self-motivated, and not put things off.
• We need creative people with insight, not people who wait for instructions.

Requirements

Minimum requirements:

• Around 3 years of experience in a similar field.
• Understanding of the following: Databases, Web Applications, Web Services, Microservices/APIs, Messaging (MQ), ESB, BPM, Image Workflow, EDL (Data Lake), Content Management, Japanese Technology (Zengin File Transfer, HULFT Transfer, etc.).
• Experience in any of the following areas: Job Scheduling (CA A-AUTO, CA WLA, Hitachi JP1 AJS etc.), APM (New Relic, AppDynamics, Dynatrace etc.), SQL queries and scripting, Shell scripts, Power Shell scripts, Microsoft BAT scripts.
• Experience with cloud technologies such as Azure, AWS, GCP, and resource management frameworks such as Kubernetes, Mesos .
•  Possess a proactive approach to identifying problems, areas of improvement and performance bottlenecks.
• Knowledge of financial services, particularly the insurance industry.
• Experience in developing and operating systems built on Windows/Linux
• Experience in developing and operating systems built on Microsoft Azure
• Experience in designing and operating system monitoring
• Communication/Facilitation Skills
• Understanding requirements and issues, turning them into tasks, and progress management skills
• Communication skills in Japanese and English

Salary

7 - 10 million yen

Location

Tokyo