Application Production Support Engineer

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募集要項

会社概要

同社は、世界最大級のグローバル金融グループの一員であり、日本市場においても長い歴史を持つ外資系生命保険会社です。重大な疾病や障害向けの商品、長期介護保険商品など、多様な商品ラインアップをプロのアドバイザーが提供しています。1990年代の日本市場への参画以降、関連企業を通じて総合的な金融サービスを提供し、強固な財務基盤を背景に「顧客中心主義」を掲げ、革新的な商品と質の高いサービスの提供に注力しています。日本社会に貢献し、お客様に信頼されるパートナーであり続けることを目指しています。

業務内容

Main responsibilities:

• Participate in national and regional CAB meetings regarding changes to application services and obtain approval.
• Responsible for and executing application releases (including regular and emergency releases) on-premise and in cloud environments.
• Responsible for maintaining system documentation such as application service execution manuals.
• Collect and analyze metrics from monitoring tools (APM, batch job schedulers, etc.) for performance tuning and fault detection.
• Partner with development teams to improve services through rigorous production acceptance testing and release procedures.
• We provide operational support for system design and support or implement service management, event management, technology upgrades, and capacity planning.
• We build sustainable systems and services through automated and advanced operations.
• There is a constant balance between the speed at which requirements can be developed and the delivery of clearly defined service levels and objectives.
• Manage managed service provider vendors (MMS) .
• You need to understand the processes of your current production support teams, application development teams, and release management teams.
• We identify areas that need improvement, analyze the essence of the problem, and derive solutions.
• Propose solutions to stakeholders and get buy-in.
• We leverage cross-functional teams and collaborate with various stakeholders to implement and deploy solutions.
• Document processes and knowledge, share knowledge, and improve technical capabilities.
• We measure the effectiveness of our solutions quantitatively and qualitatively, and make continuous improvements.
• Performs the above activities with minimal guidance and supervision.
• Report and share activities and escalate in a timely manner when attention is required
• You are expected to be independent, self-motivated, and not put things off.
• We need creative people with insight, not people who wait for instructions.

応募条件

Minimum requirements:

• Around 3 years of experience in a similar field.
• Understanding of the following: Databases, Web Applications, Web Services, Microservices/APIs, Messaging (MQ), ESB, BPM, Image Workflow, EDL (Data Lake), Content Management, Japanese Technology (Zengin File Transfer, HULFT Transfer, etc.).
• Experience in any of the following areas: Job Scheduling (CA A-AUTO, CA WLA, Hitachi JP1 AJS etc.), APM (New Relic, AppDynamics, Dynatrace etc.), SQL queries and scripting, Shell scripts, Power Shell scripts, Microsoft BAT scripts.
• Experience with cloud technologies such as Azure, AWS, GCP, and resource management frameworks such as Kubernetes, Mesos .
•  Possess a proactive approach to identifying problems, areas of improvement and performance bottlenecks.
• Knowledge of financial services, particularly the insurance industry.
• Experience in developing and operating systems built on Windows/Linux
• Experience in developing and operating systems built on Microsoft Azure
• Experience in designing and operating system monitoring
• Communication/Facilitation Skills
• Understanding requirements and issues, turning them into tasks, and progress management skills
• Communication skills in Japanese and English

給与

700 - 1000 万円

勤務地

東京