Sales Support Specialist

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Job details

Company overview

We are a company that verifies the safety and conducts evaluations and certifications of products. Our main business includes product safety testing and certification, electromagnetic compatibility (EMC) testing and evaluation, factory inspection, and labeling services. Our mark, with over 110 years of history, is one of the most recognized safety certification marks among consumers in the United States. As new technologies emerge in products, consumer awareness of safety increases. We rigorously check these products and provide evaluations and certifications to ensure consumer safety. We continue to expand into new fields such as fuel cells and solar power generation, anticipating further growth. The mark we provide for certified products is widely adopted by many states and municipalities in the United States, playing a crucial role in product sales. Moreover, this mark is widely recognized by consumers as a symbol of quality and safety, indicating that the product has been recognized for its safety and reliability.

Responsibilities

This is an exciting opportunity to support sales for the company's Sustainability and Environmental, Social, and Governance (ESG) Data Management Software offerings to its client base. Under moderate supervision, the Sales Support Specialist supports sales professionals in all administrative processes, including quote generation, order processing and booking, post-sales customer service support and anywhere else administrative assistance is required. Applies their experience and knowledge to identify any and resolve problems and work toward continuous process improvement.
Main responsibilities:

• Engages with customers via emails/phones for the purpose of taking orders, order fulfilment, or admin-related post-sales activities.
• Under moderate supervision, develops and shares quotes for specified categories of leads using standardized pricing tools.
• Processes orders into the ERP after quote acceptance, ensures clients receive follow-up of sent quotes and assists in turning quotes into orders.
• Supports account managers and owners by performing administrative-related tasks.
• Tracks previous orders and supplies data from internal data sources when directed by account owners and representatives to facilitate deeper knowledge of accounts and account opportunities.
• Supports on post-sale inquiries that are received through either phone, email, or contact us form submissions with respect to invoicing, name/address changes, etc.
• Read and follow the company Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

Requirements

Minimum requirements:

• University bachelor’s degree or equivalent plus minimum 5 years of related experience.
• Previous experience in customer-facing jobs.
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software.
• Business acumen and a sufficient understanding of business sales processes.
• Verbal and written communication skills in both Japanese and English.

Salary

4.42 - 7.82 million yen

Location

Tokyo