Sales Support Specialist

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募集要項

会社概要

同社は製品の安全性を確認し、評価・認証を行う企業です。主な事業内容は製品安全試験・認証、電磁環境両立性(EMC)測定・評価、工場検査・ラベルサービスなどです。110年以上の歴史を持つ同社のマークは、米国で最も消費者に親しまれる安全認証マークの一つです。製品の新たな技術が台頭する中で、消費者の安全意識が高まっています。同社はこれらの製品を厳密にチェックし、安全性に関する評価・認証を行うことで、消費者の安心を守り続けています。今後は燃料電池や太陽光発電などの新しい分野への展開を図り、更なる成長が期待されています。同社が認証する製品に付されるマークは、米国の多くの州や自治体で採用され、米国での製品販売において重要な役割を果たしています。また、このマークは消費者に安全性と信頼性が認められた製品であることを示す品質と安全の証として広く認知されています。

業務内容

This is an exciting opportunity to support sales for the company's Sustainability and Environmental, Social, and Governance (ESG) Data Management Software offerings to its client base. Under moderate supervision, the Sales Support Specialist supports sales professionals in all administrative processes, including quote generation, order processing and booking, post-sales customer service support and anywhere else administrative assistance is required. Applies their experience and knowledge to identify any and resolve problems and work toward continuous process improvement.
Main responsibilities:

• Engages with customers via emails/phones for the purpose of taking orders, order fulfilment, or admin-related post-sales activities.
• Under moderate supervision, develops and shares quotes for specified categories of leads using standardized pricing tools.
• Processes orders into the ERP after quote acceptance, ensures clients receive follow-up of sent quotes and assists in turning quotes into orders.
• Supports account managers and owners by performing administrative-related tasks.
• Tracks previous orders and supplies data from internal data sources when directed by account owners and representatives to facilitate deeper knowledge of accounts and account opportunities.
• Supports on post-sale inquiries that are received through either phone, email, or contact us form submissions with respect to invoicing, name/address changes, etc.
• Read and follow the company Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

応募条件

Minimum requirements:

• University bachelor’s degree or equivalent plus minimum 5 years of related experience.
• Previous experience in customer-facing jobs.
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software.
• Business acumen and a sufficient understanding of business sales processes.
• Verbal and written communication skills in both Japanese and English.

給与

442 - 782 万円

勤務地

東京