Customer Service Facing Leader

---

Job details

Company overview

Our client stands as a prominent international consumer goods manufacturer, specializing in the production and distribution of food, beverages, beauty, and personal care products. With an extensive portfolio of renowned brands, they proudly hold a top position in the global market. Demonstrating their commitment to sustainability, they actively engage in various initiatives to promote and support sustainable living.

Responsibilities

Main responsibilities:

• Collaborate with wholesalers (=customers) to optimize end to end logistics Service, Cost, Cash and Sustainability agenda by leading joint business plan 
• Manage daily order to cash operations(receive order/order adjustment/dispatch/arrival/invoice) as customer front representative by supporting daily inquires from customer.
• Customer logistics efficiency performance management by each customer, responsible for logistics trade term
• Outbound delivery improvement with customer (analyze the data, find the solution, create business proposal, and Implementation as well)
• Internal daily operation process improvement (analyze the data, find the solution, create business proposal, and Implementation as well)

Requirements

Minimum requirements:

• At least two years experiences of customer service or customer development with wholesalers.
• Customer management experience & collaboration with sales team
• Outbound logistics improvement experience & collaboration with other parties
• Order to Cash operation knowledge and experiences
• Intermediate to advanced Excel / PowerPoint skills (with business presentation experience to customer)
• Proactive, outgoing and able to engage with team and other departments

Salary

6.5 - 8.5 million yen

Location

Tokyo