GVP Specialist (PMS Management Specialist)

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Job details

Company overview

Our client is a foreign medical device manufacturer.

Responsibilities

The role of this position is to respond to customer complaints about products and to turn them into improvement activities.
Main responsibilities:

• General GVP ordinance-related work (regulatory reports and related work on defect reports, foreign measures reports, and safety information provision)
• All processes related to inspection/repair requests from customers (hospitals, agency staff, etc.), from receiving products to verifying the defect, repair/substitute replacement, and return
• Handling various inquiries and complaints from customers and sales staff associated with the above work, and general related clerical work (System registration, report creation, shipping, etc.)
• Technical training for products for customers (ME, etc.) and within the company

Requirements

Minimum requirements:

• Those who are comfortable dealing with customers over the phone and in person 
• Those who have no difficulty communicating verbally and by email in English and have native-level Japanese
• Those with experience in safety management in the medical industry (medical equipment/pharmaceutical companies or medical institutions, etc.)

Preferred qualifications:

• Basic PC skills in Microsoft Office
• Able to carry out all tasks related to inspection, repair, complaint handling, etc., including light work and clerical work
• Able to handle practical work using medical equipment, simple tools such as screwdrivers, and measuring equipment such as multimeters
• Experience in repairing electrical equipment
• Qualified medical equipment repair technician

Salary

5 - 7 million yen

Location

Tokyo