NEW
Job number: JN -052025-189091 Posted: 2025-06-05

GVP Specialist (PMS Management Specialist)

Improve lives through innovation & collaborative teamwork
5 - 7 million yen Tokyo Medical Device Regulatory Affairs (RA)

Job details

Company overview
Our client is a foreign medical device manufacturer.
Responsibilities
The role of this position is to respond to customer complaints about products and to turn them into improvement activities.
Main responsibilities:
  • General GVP ordinance-related work (regulatory reports and related work on defect reports, foreign measures reports, and safety information provision)
  • All processes related to inspection/repair requests from customers (hospitals, agency staff, etc.), from receiving products to verifying the defect, repair/substitute replacement, and return
  • Handling various inquiries and complaints from customers and sales staff associated with the above work, and general related clerical work (System registration, report creation, shipping, etc.)
  • Technical training for products for customers (ME, etc.) and within the company
Requirements
Minimum requirements:
  • Those who are comfortable dealing with customers over the phone and in person 
  • Those who have no difficulty communicating verbally and by email in English and have native-level Japanese
  • Those with experience in safety management in the medical industry (medical equipment/pharmaceutical companies or medical institutions, etc.)

Preferred qualifications:
  • Basic PC skills in Microsoft Office
  • Able to carry out all tasks related to inspection, repair, complaint handling, etc., including light work and clerical work
  • Able to handle practical work using medical equipment, simple tools such as screwdrivers, and measuring equipment such as multimeters
  • Experience in repairing electrical equipment
  • Qualified medical equipment repair technician
Salary
5 - 7 million yen
Location
Tokyo
Elaine Montes
BRS Consultant
Elaine Montes
Medical Device
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