BRS Consultant
Elaine Montes
Medical Device
NEW
Job number: JN -052025-189091
Posted: 2025-06-05
GVP Specialist (PMS Management Specialist)
Improve lives through innovation & collaborative teamwork
5 - 7 million yen
Tokyo
Medical Device
Regulatory Affairs (RA)
Job details
- Company overview
- Our client is a foreign medical device manufacturer.
- Responsibilities
-
The role of this position is to respond to customer complaints about products and to turn them into improvement activities.
Main responsibilities:- General GVP ordinance-related work (regulatory reports and related work on defect reports, foreign measures reports, and safety information provision)
- All processes related to inspection/repair requests from customers (hospitals, agency staff, etc.), from receiving products to verifying the defect, repair/substitute replacement, and return
- Handling various inquiries and complaints from customers and sales staff associated with the above work, and general related clerical work (System registration, report creation, shipping, etc.)
- Technical training for products for customers (ME, etc.) and within the company
- Requirements
-
Minimum requirements:
- Those who are comfortable dealing with customers over the phone and in person
- Those who have no difficulty communicating verbally and by email in English and have native-level Japanese
- Those with experience in safety management in the medical industry (medical equipment/pharmaceutical companies or medical institutions, etc.)
Preferred qualifications:- Basic PC skills in Microsoft Office
- Able to carry out all tasks related to inspection, repair, complaint handling, etc., including light work and clerical work
- Able to handle practical work using medical equipment, simple tools such as screwdrivers, and measuring equipment such as multimeters
- Experience in repairing electrical equipment
- Qualified medical equipment repair technician
- Salary
- 5 - 7 million yen
- Location
- Tokyo