Service Support

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Job details

Company overview

Our client was established as a joint venture between a Finnish manufacturer of scientific and clinical instruments and a Japanese company, and primarily provides import, sales and after-sales service of motorized pipettes, manual pipettes and consumables for laboratory use. We were the first in the world to develop and launch motorized pipettes and have increased our market share through dealings with major pharmaceutical manufacturers. Currently, the introduction of electric pipettes in the Japanese market is still low, and we are aiming for further market growth.

Responsibilities

The Service Support will work directly with customers and internal departments to meet the service needs for the product line. The goal is to take care of the accurate and timely transmission of information to all involved parties in order to ensure high service quality. Main responsibilities:

• Ensure Service Order Processing on time
• Manage the delivery schedule according to when the equipment is available, the engineer's schedule, and the customer's availability, and arrange for the necessary tools and parts to complete the work.
• Manage all the back office commercial operations related to service business.
• Ensure effective communication between Sales, Customer Services, and Finance team

Requirements

Minimum requirements:

• Strong multi-tasking skills
• 2-3 years’ experience as Sales support or Service support job
• PC skill (MS office, Excel, Word, PPT)
• Native-level Japanese with strong overall communication skills
• Strong team player
• Positive and proactive mindset
• Intermediate level spoken and written English

Preferred qualifications:

• Experience of service support in a global (non-Japanese) company
• Experience of SAP (ERP) operation
• Intermediate or above English Skills (speaking and listening)

Salary

4.5 - 7 million yen

Location

Tokyo