Senior Customer Systems Engineer

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Job details

Company overview

We are a multinational semiconductor manufacturer headquartered overseas. We develop and manufacture memory products and storage solutions. Using advanced technology and innovation, we provide products for a wide range of applications including data centers, mobile and embedded systems. We also focus on improving energy efficiency and performance to help realize a sustainable society. By developing customized services to meet customer needs and providing high-quality, reliable solutions, we have earned a solid reputation worldwide.

Responsibilities

As a Customer System Engineer, you will play a meaningful role in ensuring our customers receive outstanding support and service. You will be responsible for solving issues and providing technical solutions for complex system related to memory and storage products using Logic Analyzers, Oscilloscopes & Protocol Analyzers. In addition, you will be tasked with leading the Tokyo lab, including conducting audits and maintaining equipment.
Main responsibilities:

• Technical Support: Provide expert technical support to customers by diagnosing and resolving issues related to memory and storage products or system using Logic Analyzers, Oscilloscopes & Protocol Analyzers.
• Customer Interaction: Interact directly with customers to understand their technical challenges, provide mentorship, and ensure timely resolution of their issues.
• Lab Management: Manage the lab environment, including equipment setup, maintenance, and organization. Conduct regular audits to ensure compliance with safety and quality standards.
• Documentation: Maintain accurate records of lab equipment, configurations, and customer interactions. Create and update customer report as needed.
• Training: Provide training to customers, distributors and colleagues on the accurate use and solving of equipment and systems.
• Collaboration: Work closely with cross-functional teams, including R&D, Product Management, Sales and Distributors, to relay customer feedback and contribute to product improvement.
• Continuous Learning: Always stay updated with the latest industry trends, new memory and storage technologies, and system debugging tools.

Requirements

Minimum requirements:

• Bachelor's degree or equivalent experience in Electrical Engineering, Computer Science, or a related field.
• Proven experience (3~5 years) in resolving technical issues related to memory/storage products using Logic Analyzers, Oscilloscopes, Protocol Analyzers.
• Strong knowledge of hardware and software debugging tools and methodologies.
• Excellent communication (fluent Japanese and business level English) and interpersonal skills, with the ability to communicate complex technical concepts to our external and internal customers.
• Some experience in lab management, including equipment maintenance and auditing.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.

Salary

7 - 13 million yen

Location

Tokyo