Senior Customer Systems Engineer

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募集要項

会社概要

同社は本社を海外に持つ多国籍半導体メーカーです。メモリ製品およびストレージソリューションの開発と製造を手掛けています。高度な技術と革新を駆使し、データセンター、モバイル、組み込みシステムなど、幅広い用途に対応する製品を提供しています。また、エネルギー効率や性能向上に注力し、持続可能な社会の実現に貢献しています。顧客のニーズに応じたカスタマイズサービスを展開し、高品質で信頼性のあるソリューションを提供することで、世界中で高い評価を得ています。

業務内容

As a Customer System Engineer, you will play a meaningful role in ensuring our customers receive outstanding support and service. You will be responsible for solving issues and providing technical solutions for complex system related to memory and storage products using Logic Analyzers, Oscilloscopes & Protocol Analyzers. In addition, you will be tasked with leading the Tokyo lab, including conducting audits and maintaining equipment.
Main responsibilities:

• Technical Support: Provide expert technical support to customers by diagnosing and resolving issues related to memory and storage products or system using Logic Analyzers, Oscilloscopes & Protocol Analyzers.
• Customer Interaction: Interact directly with customers to understand their technical challenges, provide mentorship, and ensure timely resolution of their issues.
• Lab Management: Manage the lab environment, including equipment setup, maintenance, and organization. Conduct regular audits to ensure compliance with safety and quality standards.
• Documentation: Maintain accurate records of lab equipment, configurations, and customer interactions. Create and update customer report as needed.
• Training: Provide training to customers, distributors and colleagues on the accurate use and solving of equipment and systems.
• Collaboration: Work closely with cross-functional teams, including R&D, Product Management, Sales and Distributors, to relay customer feedback and contribute to product improvement.
• Continuous Learning: Always stay updated with the latest industry trends, new memory and storage technologies, and system debugging tools.

応募条件

Minimum requirements:

• Bachelor's degree or equivalent experience in Electrical Engineering, Computer Science, or a related field.
• Proven experience (3~5 years) in resolving technical issues related to memory/storage products using Logic Analyzers, Oscilloscopes, Protocol Analyzers.
• Strong knowledge of hardware and software debugging tools and methodologies.
• Excellent communication (fluent Japanese and business level English) and interpersonal skills, with the ability to communicate complex technical concepts to our external and internal customers.
• Some experience in lab management, including equipment maintenance and auditing.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.

給与

700 - 1300 万円

勤務地

東京