Senior Support Analyst / Lead

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Job details

Company overview

We are a global IT services and consulting company that supports business transformation through digital, technology, and consulting services. We provide digital strategy, IT consulting, systems integration, and outsourcing services, aiming to drive industry innovation and efficiency. Additionally, we leverage our global network and advanced technologies to deliver optimal solutions to our clients.

Responsibilities

Main responsibilities:

• Argus: with Good understanding or experience preferred
• Ability to understand and speak Japanese language
• Need Will help liaison and interface with Japanese customers for new and existing projects
• A Configuration expert, capable of handling configuration activities across various customers across the PVCoE.
• Able to contribute across multiple projects.
• Good understanding or experience preferred of Argus Safety system and its configurations and backend along with Argus J.
• Ability to perform SQL/PL-SQL updates to E2B customizations , pre-post save functions , ACs etc.
• In-depth understanding of implementation lifecycle of Safety projects.
• Will help in configuration activities across multiple projects in Safety implementation
• Experience in service delivery management. Deep understanding of ITIL process
• Experience in PostgreSQL
• Understanding of R&d domain and landscape, compliance and regulations
• Stakeholder management, experience in ticket analysis and resolution, problem management. Ability to suggest process improvements and optimizations 
• Independent working and good communication skills

Requirements

Minimum requirements:

• Overall ~7-10 yrs experience, with core R&D experience of ~2-3 yrs.
• Skills: R&D / Safety domain knowledge, Argus and related safety application, ITIL knowledge, SQL/PL SQL
• Safety/PV with ITIL, Service delivery is key sets

Salary

7 - 10 million yen

Location

Tokyo