Senior Support Analyst / Lead

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募集要項

会社概要

同社は、デジタル、技術、コンサルティングサービスを通じて、顧客のビジネスの変革を支援しているグローバルなITサービスおよびコンサルティング企業です。
デジタル戦略、ITコンサルティング、システムインテグレーション、アウトソーシングサービスを提供し、業界の革新と効率化を図っています。また、グローバルネットワークと先進的なテクノロジーを活用し、顧客に最適なソリューションを提供しています。

業務内容

Main responsibilities:

• Argus: with Good understanding or experience preferred
• Ability to understand and speak Japanese language
• Need Will help liaison and interface with Japanese customers for new and existing projects
• A Configuration expert, capable of handling configuration activities across various customers across the PVCoE.
• Able to contribute across multiple projects.
• Good understanding or experience preferred of Argus Safety system and its configurations and backend along with Argus J.
• Ability to perform SQL/PL-SQL updates to E2B customizations , pre-post save functions , ACs etc.
• In-depth understanding of implementation lifecycle of Safety projects.
• Will help in configuration activities across multiple projects in Safety implementation
• Experience in service delivery management. Deep understanding of ITIL process
• Experience in PostgreSQL
• Understanding of R&d domain and landscape, compliance and regulations
• Stakeholder management, experience in ticket analysis and resolution, problem management. Ability to suggest process improvements and optimizations 
• Independent working and good communication skills

応募条件

Minimum requirements:

• Overall ~7-10 yrs experience, with core R&D experience of ~2-3 yrs.
• Skills: R&D / Safety domain knowledge, Argus and related safety application, ITIL knowledge, SQL/PL SQL
• Safety/PV with ITIL, Service delivery is key sets

給与

700 - 1000 万円

勤務地

東京