Technical Lead

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Job details

Company overview

This company is a global leader Software for the Banking Industry. With a small operation in Japan they are well connected globally.

Responsibilities

Main responsibilities:

• Work as a Senior Technical Lead to guide and support Customer IT team, business users and development team.
• Responsible for managing day to day requests on SLA basis.
• Do IVR development, custom report/solution development around CallCenter Platform.
• Have understanding of Genesys Cloud’ environment. (Genesys Pure Cloud)
• Cater for projects work related to Call Center following customer specific change management process, managing scope, timelines, and quality, with full responsibility and authority to complete assigned tasks
• Create, Reviews and Maintain relatd technical documents.
• Good Team player with problem solving attitude, good communicator.
• Develops positive relationships across the business to facilitate open dialogue.
• Interact and manage different stakeholders, Business users for requirements understanding and specification preparation.
• Effectively communicate to stakeholders in a timely and clear fashion.
• Liaise with project stakeholders including executives on an ongoing basis

Requirements

Minimum requirements:

• From Information Technology, Computer Science, Engeering discipline.
• Minimum 6 years of strong experience for handing call center setup and solutioning.
• Good interpersonal and communication skills with the ability to establish relationships, influence outcomes and deliver effective.
• Business level Japanese is required and basic ability to read / speak English is desired.

Preferred qualifications:

• Must understand business telephony & Contact Center (Cloud & Premises PBX)
• Hands on experience for contact center technology.
• Experience in in managing Omnichannel environments (Integrations with Chat, Mail, Video, SMS, Social, Web & Mobile) is preferred
• Hands on Knowledge of ‘Genesys cloud or any other contact center technology.
• Implementation, understanding of Recording & Speech recognition solution.
• Knowledge of VoIP, CRM (Salesforce is preferred), CTI/ IVR & SIP based products.
• Do IVR development leveraging Programming skills on any language, Crystal Reports, SSIS, SQL-Server, Oracle.
• Desire to have certification on any contact center technology platform, Genesys Cloud is preferred.
• Understanding of AWS services
• Experience in financial domain / card company / shopping portfolio is a plus

Salary

7 - 13 million yen

Location

Tokyo