【大阪】IT Infrastructure Support

---

Job details

Company overview

This company is a French multinational corporation that specializes in energy management and automation solutions, spanning hardware, software, and services. Native of France.

Responsibilities

•  Involves all processes related to requirements, analysis, planning, deployment and ongoing operations management and technical support of IT Infrastructure.
•  Provide IT operation support and end user support of L2 level.
•  IT service management Ticket management ; meet the service quality KPI, SLA.
•  Incident and problem management and Escalated ticket handling 
•  Monitor and manage incidents and request tickets, and execute management protocols. End user Ticket lifecycle management.
•  Infrastructure management in Japan. Server, Network implementation and maintenance.
•  Coordinate with external vendors for service to location infrastructure components such as workstations, servers, storage devices, network printers, phone systems, etc.,
•  Ensures the continued reliability, availability, and stability of the infrastructure. Works independently or as a team in troubleshooting and problem-solving assignments.
•  IT Operation related Project delivery (ex. IT modernization etc) 
•  Deploy global initiatives project to local.
•  IT Asset management
•  Manage IT operational compliance checks and asset protection.
•  IT server room management. Daily monitoring BDIC disaster recovery plan, closely collaboration with facility team.
•  End user communication & announcement – Viva engage, email
•  IT Operation risk mgmt.
•  Conduct end user training

Requirements

• +5 years Infrastructure hands on experience (Network, Server).
• User Support Experience
• +3 years related experience in IT infrastructure related field.
• Business Level of English and Japanese Native or very fluent 
•  Speed/response for incident
• Strong technical and troubleshooting skills

Salary

6 - 8 million yen

Location

Osaka