Service Delivery Specialist - Assistant Manager

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募集要項

会社概要

同社は、世界最大級のグローバル金融グループの一員であり、日本市場においても長い歴史を持つ外資系生命保険会社です。重大な疾病や障害向けの商品、長期介護保険商品など、多様な商品ラインアップをプロのアドバイザーが提供しています。1990年代の日本市場への参画以降、関連企業を通じて総合的な金融サービスを提供し、強固な財務基盤を背景に「顧客中心主義」を掲げ、革新的な商品と質の高いサービスの提供に注力しています。日本社会に貢献し、お客様に信頼されるパートナーであり続けることを目指しています。

業務内容

In the ever-changing business environment, system operation problems, issues, and risks arise. As a member of the service delivery management team, this position will be in charge of IT infrastructure-related matters individually regardless of the field, and will be responsible for early termination and completion within the deadline while involving related parties and leading.
Main responsibilities:

• Operation of IT change management governance process
  • Weekly CAB operation (meetings, reviews, announcements, provide training)
• Response to problems / issues and risk projects that occur in IT infrastructure operation
  • Collecting information when problems / risks occur, investigating the current situation, and visualizing
  • Drafting the ideal form of the operation process and creating explanatory materials
  • Leading initiatives for implementation by convening stakeholders, facilitating meetings, and creating and deploying agenda memos.
  • Coordination of related work / deadline / progress management
• Regular work
  • Data collection / analysis / report creation (weekly / monthly, etc.)
  • Progress report (daily)
• Other
  • Organization of information required for operation (system information, operation documents, unclear business situation grasp, organization / clarification, etc.)
  • Facilitate and lead the response to failure recovery in the event of a system incident with related teams from Japan and Asia.

応募条件

Minimum requirements:

• Knowledge of service management in IT operation (ITIL, incident management / change management / problem management, etc.)
• Project management in IT (PMP, etc.)
• Basic technical knowledge related to IT infrastructure (COMPTIA, etc.)
• Knowledge of Microsoft products (client, server, cloud) (MCSE, Win10, AZURE, MS-Office, MS365 cloud products)
• Skills that can actively involve related parties based on uncertain information and situations, visualize them so that they can understand them while checking the facts, and involve them to complete the response.
• Skills that can actively approach and lead the achievement of organizational targets.
• Communication skills in Japanese and English with domestic and overseas related parties (email / conversation / chat)
• Self-management skills that can respond to a given task after recognizing the deadline without omission

給与

900 - 1100 万円

勤務地

東京