Field Service Engineer | フィールドサービスエンジニア

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Job details

Company overview

Our client is a leading provider of systems for the semiconductor industry.

Responsibilities

The sector of Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of  company systems at customer locations, as well as transferring. We are looking for Customer support Engineer who works in Customer site and at other locations within the company. This position is suitable for people who want to work as engineer with using Native Japanese Level/ Basic English.
Analyze and make repairs at customer site, if needed by effectively escalating to the next higher level, based on broad knowledge of most systems, using system documentation, to solve problems. Execute regular maintenance, implement upgrades and Field Change Orders, and provide elementary training to the customer and ensure proper operation of machines at customer site.
Main responsibilities:

• Problem analysis and approach
  • Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary.
• Problem handovers and routing
  • Handover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up.
• Repairs
  • Advise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs.
• Procedures
  • Arrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure, make necessary decisions / adaptations during procedure to realize optimal results.
• Training / advice
  • Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed.
• Installation
  • Install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
• Knowledge build-up and transfer
  • Teach others on company products, new and installed, tools, manuals, ways of working etc., maintain and broaden own knowledge.
• Coaching
  • Provide appropriate support and assistance to less experienced employee or local personnel as necessary.
• Continuous improvement
  • Signal possible improvements in manuals / procedures and ways of working, analyze applicability, accuracy and adherence to design specifications, recommend design changes or substitution of materials when appropriate.
• Coordination and customer interaction
  • Plan and coordinate the activities of employees in the team, including client personnel, deal with customer on multiple levels in all situations.
• Scheduled service activities
  • Execute regular maintenance and implement upgrades and FCO’s.

Requirements

Minimum requirements:

• Minimum 3 years experience as service maintenance engineer for electrical/mechanical products/machine/process.
• Candidate who studied in Electrical or mechanical faculty and have enthusiasm to be engineer may be considered even if s/he does not have experience as engineer above.
• Japanese skill(at least N2) is required. If not, motivation to learn Japanese and be certified to Japanese level N2 or higher in the first year on the job is required
• Fundamental English skill is required (TOEIC 500 or higher). If not, motivation to learn English and increase TOEIC score in the first year on the job is required
• Self-motivated and flexibility
• Pragmatic attitude, motivated, pro-active, self-driven and flexible
• High sense of responsibility and devotion
• Good team player who is committed to the success of ASML
• Strong analytical ability and focus on problem solving
• Off line analysis capability Context of the position
• Flexibility to travel or change working location to other sites for support to fill gap in each site situations.

Preferred qualifications:

• Preferably experience with Semiconductor tool/equipment or complex mechatronics systems (Aerospace, Robotics, Factory Automation, Actuators, Motion control or industries with related technologies)

Salary

5 - 6.7 million yen

Location

Mie