Technical Support Specialist

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Job details

Company overview

We are the Japanese subsidiary of a European-based energy company, headquartered in the United Kingdom, with operations worldwide. Since entering the Japanese market, we have been strengthening our foothold and diversifying our business. Through partnerships with Japanese companies, we have seen growth in lubricant sales, petrochemicals, and other sectors. Our operations span across petrochemicals, trading, marine, industrial, and automotive lubricants. In our commitment to sustainable energy supply, we are not only involved in oil and natural gas but also in the development of clean energy and the reduction of carbon dioxide emissions.

Responsibilities

• Provide overall technical supports on Castrol Industrial products, especially HPL (High Performance Lubricants incl. Gear Oils, Grease & Chain Oils) and their specific applications including product/offer selections and customer value propositions.
• Resolve technical problems at customers in timely manner.
• Liaise with global/regional technology network to obtain the required supports/services.
• Help Marketing for new product launch as well as product rationalization.
• Provide technical training to internal staff and external customers including distributors & end-users where required.

Requirements

• A degree (or master) in Chemistry or Mechanical Engineering which requires lubrication or equivalent.
• Min 3 years’ experience in lubricant (additive) industry or mechanical engineering which requires lubrication.
• Working experience in large international manufacturing companies preferred
• Customer facing experience is an advantage

Salary

6 - 9 million yen

Location

Tokyo