End User Services Specialist

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募集要項

会社概要

同社は、サプライチェーン管理および物流ソリューションを提供するリーディングカンパニーであり、日本市場に特化したシームレスなサービスを提供しています。
同社は、アメリカに本社を置くグローバル企業のグループであり、東京に拠点を構えています。
輸送管理、倉庫保管、配送を含む包括的なサービスを提供し、先進技術と業界のベストプラクティスを活用してサプライチェーンの効率性と信頼性を向上させています。
また、大手外食チェーンのリードロジスティクスプロバイダーとして、年間1,000億円以上のサプライチェーン管理を担当しています。
持続可能性と継続的な改善にコミットし、エコフレンドリーな実践と先進技術を統合してサステナブルな運営を促進しています。

業務内容

Main responsibilities:

• Support IT foundations, security, IT systems, IT services, communications, and IT infrastructure to support users in distribution centers and throughout the organization.
• Support business users with hardware and software incidents with a proactive and service-oriented attitude.
• Work with the infrastructure team leader to identify needs, priorities, and areas of focus.
• Guarantee and manage on-site support (HD) for local users for all end-user related topics, including PCs, client software, phones, printers, etc.
• Collaborate and interact with various global teams and partners such as IT services, workplace, security, HCL, DELL, etc.
• Additionally, we will train local users on how to better use systems such as Microsoft Teams and OneDrive.
• Participate as a member in various IT projects across the group and execute work packages in a way that leads to success while ensuring business continuity.
• Maintain standards of consistency and ease of use.
• Ability to assist and coordinate critical incidents.
• Maintain and support systems, networks, servers, and services, and work with your supervisor to manage the lifecycle management (LCM2) of IT infrastructure components and all EUC3 (end user equipment) within the cluster.
• Additionally, create and update infrastructure documentation.

応募条件

Minimum requirements:

• Minimum of 3+ years of experience in IT fields such as IT Operations, Helpdesk or Networks
• Familiarity with IT Services, Security, administration and change management
• Knowledge of Office 365, Windows OS and Windows Servers and Networking
• Experience supporting software, hardware or network issues
• Good communication skills
• Team player at international level and in virtual teams
• Analytical and problem-solving capabilities

給与

500 - 800 万円

勤務地

東京