• NEW

  Job number: JN -042025-187219 Posted: 2025-04-23

  Customer Service Manager (Automotive Industry)

  競争力のある報酬制度／オープンな文化

  6 - 8.5 million yen Kanagawa Supply Chain Management Customer Service

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  Company overview

  The company is a leading specialty chemical company that manufactures and supplies products to both Construction and Manufacturing companies.

  Responsibilities

  Main responsibilities:
  Team Leadership and Development: Lead, mentor, and develop a team of 10 Customer Service Representatives. Foster a collaborative, high-performance environment that promotes professional growth and delivers outstanding results.
  Order Management: Oversee the receipt, processing, and verification of customer orders (domestic and export) via fax or email. Ensure that all order information is accurate and processed in a timely manner to meet customer requirements and company standards.
  Customer-Centric Communication: Serve as the primary point of contact for customers, maintaining proactive communication to manage order status, resolve issues, and ensure timely delivery. Resolve customer requests quickly and efficiently, in line with business policies and procedures.
  Cross-Functional Collaboration: Work closely with sales, logistics, supply chain, finance, and external partners to ensure that customer needs are understood and met, and that the company's commitments are always fulfilled. Foster positive relationships with customers by consistently exceeding service expectations.
  Process Improvement and Compliance: Continuously evaluate customer service processes for improvements to drive efficiency and quality. Ensure adherence to corporate policies, procedures, and local legislative requirements, and keep management informed of any deviations or required adjustments.
  Performance Monitoring and Reporting: Monitor open order status and take corrective actions when necessary to ensure on-time delivery. Provide regular updates to the business on sales order volume versus forecasted figures, ensuring alignment with company goals.
  System Management: Act as the primary point of contact for the SAP module in Japan. Ensure seamless use of the system to support customer service operations and drive accuracy in order management.
  

  

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