【Hybrid】 QA Manager ｜Electrical

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Job details

Company overview

Our client is a global leader in energy management and automation, specializing in digital solutions to enhance efficiency and sustainability. With operations in over 100 countries and more than 150,000 employees worldwide, they provide advanced energy management and automation solutions across various sectors.

In Japan, they focus on delivering tailored solutions to meet local market needs, contributing significantly to their global revenue. Their commitment to innovation and sustainability drives their efforts to make energy safe, reliable, and efficient, supporting industries in reducing carbon footprints and improving operational efficiency.

Responsibilities

The Energy Management Quality Manager ensures end‑to‑end product and service quality across expanding energy management solutions.
The role focuses on identifying and mitigating quality risks throughout the product lifecycle, supporting rapid resolution of field quality issues, and protecting customer satisfaction across power systems, buildings, data centers, and industrial sectors.

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■Main responsibilities

• Ensure a reliable process is operating to solve customer complaints fast and effectively
• Escalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interest
• Ensure all customer issues are regularly analyzed to identify top issues and launch projects to prevent them
• Collaborate with other organizations to contain, correct, and prevent problems affecting customers
• Lead execution of containment actions for known problems

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Requirements

• Graduate in an engineering discipline. Chartered Engineer status, mechanical and/or electrical engineering degree is a plus.
• Experience at Data Center or power distribution sector, having a necessary level of facility's requirements and be familiar with industry best practices, customer nature and customer requirements on product and process quality.
• Experience in design or quality assurance of chillers, uninterruptible power supply and offers such as Power Breaker, Contactor, Busway etc as well as Management system / application software knowledges.
• Experience in dealing with quality issues with customers and proven record on solving critical quality issues.



Salary

14 - 17 million yen

Location

Tokyo