QA Manager (Electrical)

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Job details

Company overview

Our client is a global leader in energy management and automation, specializing in digital solutions to enhance efficiency and sustainability. With operations in over 100 countries and more than 150,000 employees worldwide, they provide advanced energy management and automation solutions across various sectors.

In Japan, they focus on delivering tailored solutions to meet local market needs, contributing significantly to their global revenue. Their commitment to innovation and sustainability drives their efforts to make energy safe, reliable, and efficient, supporting industries in reducing carbon footprints and improving operational efficiency.

Responsibilities

We are looking for an experienced Quality Manager to ensure that our products and services meet our customers' expectations for all necessary requirements.The company is expanding its offers and their operation and maintenance services to cover from power system to building, data center and industry sectors.The Energy Management Quality Manager is responsible for identifying and eliminating product quality risks that may affect customer satisfaction and quality. S/he must work with SE colleagues to understand, mitigate, and eliminate these risks throughout the product lifecycle to ensure end-to-end product quality. S/he plays a critical role in the customer experience by supporting rapid and effective responses to field quality issues as they arise to ensure minimal disruption to our valued customer base.
Main responsibilities:

• Ensure a reliable process is operating to solve customer complaints fast and effectively
• Escalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interest
• Ensure all customer issues are regularly analyzed to identify top issues and launch projects to prevent them
• Collaborate with other organizations to contain, correct, and prevent problems affecting customers
• Lead execution of containment actions for known problems

Requirements

Minimum requirements:

• Graduate in an engineering discipline. Chartered Engineer status, mechanical and/or electrical engineering degree is a plus.
• Experience at Data Center or power distribution sector, having a necessary level of facility's requirements and be familiar with industry best practices, customer nature and customer requirements on product and process quality.
• Experience in design or quality assurance of chillers, uninterruptible power supply and offers such as Power Breaker, Contactor, Busway etc as well as Management system / application software knowledges.
• Experience in dealing with quality issues with customers and proven record on solving critical quality issues.

The appeal

What skills and capabilities will make you successful:

• Possess technical knowledge of electrical distribution, data center infrastructure, equipment, and processes to effectively assess and manage the quality of products and services.
• Knowledge of Data Centre, and EPC power distribution systems and standards
• Leverage Quality Management System to ensure product and process quality.
• Good verbal and written communication skills to work with Global Offer Creation Center and any other regional stakeholders with business level English and Japanese with strong influence skill and global mindset.
• Proven people management skills
• Multicultural skills

What's in it for you:

• Career Growth: Gain exposure to senior leadership, cross-functional collaboration, and future leadership pathways.
• Strategic Ownership: Lead initiatives that align with company goals and make a measurable impact.

Who will you report to:

• Director of Customer Satisfaction &Quality, Japan

Salary

14 - 17 million yen

Location

Tokyo