E-Commerce Customer Manager DTC Japan

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Job details

Company overview

Our client is one of the most well-established European-based international pharmaceutical companies in Japan.

Responsibilities

Main responsibilities:

• Manage overall Japan’s Direct to Consumer (DTC) business to deliver Key Financial targets: sell in, sell out, offtake, P&I , market share, inventory.
• Develop operation plans with data driven approach tailed for new consumer acquisition & loyal customer retention with 4P strategy, product, pricing, promotion with optimal ROI
• Customer Relationship Management (CRM) responsibility including customer management/complain ensure customer 1st centric approach with Bayer compliance
• Demand forecast, sales promotion and digital contents development, execution and review.
• Facilitation of all digital sales cross channels(i.e. digital distributors and digital shops) to ensure consistency and delivery.
• Build try & learn DTC expansion model beyond Japan

Requirements

Minimum requirements:

• Bachelor's degree or above.
• On Hand DTC business experience with CRM management is a must. 10+ years working experience in managing online retail channels and stores. (either Health care & or FMCG industry experiences)
• Data analytical capability to identify business opportunity and risks. Demonstrating strong learning capabilities on new skills, new methodology etc.
• Strong ownership on financial commitment and strong capability on planning and execution
• High integrity, ability to build trust, strong leadership enable cross function collaboration. Ability to deal with conflict and challenging business situations.
• Ability to deliver independently but also influence team(internal and external) in a fast paced and changing environment for the best outcome
• This person needs to have strong leadership and be able to give counter proposals
• Business English fluency is preferred and fluency in Japanese 

Salary

10 - 14.33 million yen

Location

Tokyo