Field Service Manager

---

Job details

Company overview

A long-established manufacturer of semiconductor/thin-film process tools, this company provides laser annealing, ion beam, CVD/MOCVD, ALD, and related systems used in logic/AI, 5G RF, photonics, displays, and data storage. Its global sales and service footprint spans Asia-Pacific, Europe, and North America, and its mission centers on enabling higher performance, yield, and cost efficiency in advanced devices.

Responsibilities

◤アメリカで設立された80年の歴史もつ半導体装置メーカー。
日本支社は1993年に設立されました。
そんな同社の広島サイトのフィールドサービスチームをリードしていただける
【Field Service Manager】を募集しております。◢

―――企業について―――

• MOCVD、ALD、レーザーアニーリング、PVDなどを手掛けており、レーザーアニーリング装置で世界トップシェアを誇ります。
• 主要半導体メーカーに装置を納入しております。

―――ポジションについて―――
リソース計画、監督、スケジューリング、コーチング、評価およびフィールドサービスエンジニアの指導をお任せします。

■具体的な業務

• Direct and oversee field services activities including safety and quality install base performance at customer sites for Veeco products.
• Follow existing policies and procedures to manage service team on-site installation, scheduled and unscheduled maintenance, troubleshooting as well as developing methods, guidelines, and policies to facilitate efficient service delivery.
• Ensure all field service projects complete and meet customers' needs and FAC sign-off.
• Handle service contracts and direct support services to meet all customers’ contractual obligations and commitments.
• Ensure all customer issues are satisfactorily resolved utilizing global product technical support, engineering, manufacturing, and other cross-functional teams as needed.
• Provide leadership, direction, and continuity in the areas of field service operations, staffing/manpower optimization, and forecast expenses.

・・・etc
―――魅力ポイント―――

• 外資企業でありながら、日本的な文かもあり、ゆったりした雰囲気です。
• フレキシビリティもあり、毎週末帰省している社員もいます。
• 注目プロジェクトに関わることができます。
• 希望に応じ、アメリカ本社やシンガポールへの転籍も可能です。

―――求める人物像―――

• Motivated to achieve self and team goals while ensuring that goals represent business objectives 
• Demonstrate ability to motivate and communicate with others at all levels 
• Strong influencing skills. Able to build strong relationships to deliver service improvements 
• Excellent communication, leadership, coaching, and mentoring skills; strong interpersonal skills 
• Able to adapt and succeed in a changing environment 

━━━━━━━━━━━━━━━#spotlightjob6

Requirements

■Minimum requirements:

• Bachelor's degree or above in engineering and a minimum of eight years of experience managing/supervising field service team and foreign contractor management experience.
• Customer relations in the semiconductor capital equipment industry.
• Fluent in English to communicate with the factory site and Technical support team. 
• Knowing and utilizing SAP, Salesforce, MS offices. 
• Having a skill set with experiences for method of failure analysis and improvement/Kaizen, such as method of 8D, fish-born, and 5why. 
• Must be able to travel to multiple site locations frequently. 

■Preferred qualifications:

• Candidate with foundry, OSAT, Compound Semiconductor customers facing and managing experience is a plus.
• Experience managing a leading semiconductor customer site; with diffusion or etch or lithography or wet process section and leading a team of eight or more engineers preferred.

Salary

10 - 18.5 million yen

Location

Hiroshima