CPC Service Performance Manager I

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Job details

Company overview

Responsibilities

Main responsibilities:

• Facilitate the incorporation of our comprehensive customer focused plan within the Customer Performance Center (CPC) to maximize responsiveness with respect to in-service performance for connectivity airline customers.
• Responsible for contract delivery of committed service levels and ensuring accurate reporting for Customer Service Level Agreements (SLAs).
• Implement strategies for improving customer satisfaction and maximizing profitability.
• Coordinate and facilitate activities across multiple enterprise-wide functions (CPC, engineering, sales, program management, and operations) to communicate and ensure customer satisfaction, profitability, and system performance.
• Serve as the focal point to ensure Customer satisfaction across all areas of in-service performance and responsiveness

Requirements

Minimum requirements:

• Bachelors or Equivalent University Degree in Business or technical degree in related field preferred
• 5+ years experience in customer service or account service role in IFEC, avionics or commercial aircraft cabin system industry.
• 1+ years leading cross-functional and collaborative teams

Salary

8 - 13 million yen

Location

Chiba