Account Manager

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Job details

Company overview

We provide medical and security services, specializing in healthcare, safety, and logistics. Our 24/7 support system spans over 90 countries, ensuring the health and safety of employees worldwide. We offer risk management, emergency support, and consulting services. Our assistance services are delivered by medical and security experts, supporting sustainable business operations by prioritizing employee safety. Our mission is to facilitate safe and sustainable business practices globally.

Responsibilities

Manage a portfolio of SME (small/medium) client accounts, either with direct ownership or part of an Account Management Team overseeing a pool of clients, through all stages of the client journey from onboarding, engagement & utilisation, account extension and specifically focused on timely renewal execution as per the defined process.

• Consistently demonstrates an Intermediate level of the following competencies:
  • Develop, manage, and progress a pipeline of renewal and extension opportunities to support successful timely closing and reporting.
  • Value and Targeted relationship selling methodology
  • Adaptability, creativity, innovative and uses initiative to drive success measures.
  • Strategic thinking and critical judgment. 
  • Customer orientation (internal and/or external customers).
  • Technical knowledge of our services
  • Commercial acumen, including the ability to negotiate successfully to protect profitability and increase gross profit
• Consistently demonstrates an Intermediate level of the following competencies:
  • Time management, responsiveness, and priority setting
  • Verbal, presentational, and written communication skills 
  • Self-driven to continue to develop as an Account Management professional
• Consistently demonstrates a Proficient level of the following competencies:
  • Teamwork, alongside individual ownership, and action orientated mindset

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Requirements

• Typically, at least ~5 years in a Client/Customer engagement role in a B2B environment, leveraging value-based sales techniques to successfully meet and /or exceeding retention and growth targets.
• Demonstrate experience of successful communication with Clients and internal stakeholders.
• Experience working in a multicultural/international environment, being both an individual contributor and a team player.
• Bachelor's degree or equivalent in a relevant field is required.
• Be okay with traveling (periodic travel to client sites, team meetings and for training/development sessions)

Salary

5 - 8 million yen

Location

Tokyo