◤Data Analyst・Business Analyst◢bridging between Development team and Cliant

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Job details

Company overview

We are a provider of mobile phone insurance services, headquartered in the United States and operating globally as part of a larger group. We offer insurance services for mobile devices and have established a significant presence in the Japanese market. To ensure users are not inconvenienced in case of trouble, carriers provide compensation services such as delivering an equivalent device to the user's specified location within two days. We work closely with our group companies to provide insurance services to major telecommunications carriers in Japan, supporting the peace of mind in digital life for numerous consumers.

Responsibilities

Are you ready to excel as a bridging the gap between own development team and the client！ at a company that offers all-in-one solutions for every aspect of technology?

As a technology care company, this company helps their customers solve their day-to-day technology problems and enrich their digital lives.
Operating in 18 countries around the world, they help nearly 300 million customers enjoy a comfortable digital life.

The company is dedicated to making people's lives easier by connecting people with the latest technology.
In Japan, the company offers a unique compensation program and customer service to cell phone users, and can smoothly resolve simple to highly specialized issues, such as next-day phone replacement and data transfer, with a single phone call or click on the screen, regardless of the handset model.

The company is now looking for a Data Analyst who can be entrusted to control and optimize the management of information for the business owner's Hopes and Requests within the business group and plant.

Are you ready to leverage your expertise in BI tools for business and data analysis, along with your exceptional proficiency in both English and Japanese, to excel on a unique and unparalleled stage?

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■Job Description：
・You will gather the client's hopes and requests, and provide improvement requests and advice to our development team.
・In order to provide better results to our clients, as a data analyst, we identify factors and events that need to be improved, and provide information and suggestions for improvement to the development team.

■Specific examples of work：
1. Serve as business owner for governing and optimization of information management within business group and the repair factory in Kakegawa.
2. Serve as POC for the site where the client's products are developed reporting requirements including the customer reports, such as Weekly KPI reports, daily flat-file maintenance, New product launch reporting setups in cooperation with IT team.
3. Serve as business owner to build short to long term strategy and goals for BI and the ERP/SFC continuous improvements and IT related roadmap. 
4. Coordinate with IT team to conduct necessary UAT and arrangement, QA testing and final acceptance for all release cycles.
5.Work as project leader in automating the customer reports, coordinating with on=site contractor and offshore team to improve the IT systems.
6.Support Communication between the Global ERP team and the development site or factory to ensure smooth communication and understanding is maintained in both Japanese and English

■Way of orking
・Hybrid work x Flextime system x 7.5 hours of actual operating time

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Requirements

■Required Experience：
・Practical Data Analysis skill and BI/DB knowledge／Experience with BI tools and analytical tools, such as Powar BI, MicroStrategy
・Minimum 1~3 years of experience in a fast paced, ever changing environment – operating at high-level of autonomy.
・Experience with internal operations, engineering, and IT teams to solve complex operational problems and drive strategic initiatives.
・Proven interpersonal skills and strong ownership.
・Fluent in Japanese and competent in English required

Salary

7 - 10 million yen

Location

Tokyo