◤Data Analyst・Business Analyst◢bridging between Development team and Cliant

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募集要項

会社概要

同社は携帯電話補償サービスを提供しています。アメリカに本部を置き、グローバルに展開しているグループの一員として、モバイル端末の補償サービスを提供し、日本市場に深く浸透しています。トラブル発生時にユーザーが困ることのないよう、同等の機種を2日以内にユーザー指定の場所に届けるといった補償サービスをキャリア各社が提供しています。同社は、傘下のグループ企業と一体となって、日本の大手通信キャリアに補償サービスを提供し、数多くの生活者にとって身近な存在としてデジタルライフの安心を支えています。

業務内容

Are you ready to excel as a bridging the gap between own development team and the client！ at a company that offers all-in-one solutions for every aspect of technology?

As a technology care company, this company helps their customers solve their day-to-day technology problems and enrich their digital lives.
Operating in 18 countries around the world, they help nearly 300 million customers enjoy a comfortable digital life.

The company is dedicated to making people's lives easier by connecting people with the latest technology.
In Japan, the company offers a unique compensation program and customer service to cell phone users, and can smoothly resolve simple to highly specialized issues, such as next-day phone replacement and data transfer, with a single phone call or click on the screen, regardless of the handset model.

The company is now looking for a Data Analyst who can be entrusted to control and optimize the management of information for the business owner's Hopes and Requests within the business group and plant.

Are you ready to leverage your expertise in BI tools for business and data analysis, along with your exceptional proficiency in both English and Japanese, to excel on a unique and unparalleled stage?

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■Job Description：
・You will gather the client's hopes and requests, and provide improvement requests and advice to our development team.
・In order to provide better results to our clients, as a data analyst, we identify factors and events that need to be improved, and provide information and suggestions for improvement to the development team.

■Specific examples of work：
1. Serve as business owner for governing and optimization of information management within business group and the repair factory in Kakegawa.
2. Serve as POC for the site where the client's products are developed reporting requirements including the customer reports, such as Weekly KPI reports, daily flat-file maintenance, New product launch reporting setups in cooperation with IT team.
3. Serve as business owner to build short to long term strategy and goals for BI and the ERP/SFC continuous improvements and IT related roadmap. 
4. Coordinate with IT team to conduct necessary UAT and arrangement, QA testing and final acceptance for all release cycles.
5.Work as project leader in automating the customer reports, coordinating with on=site contractor and offshore team to improve the IT systems.
6.Support Communication between the Global ERP team and the development site or factory to ensure smooth communication and understanding is maintained in both Japanese and English

■Way of orking
・Hybrid work x Flextime system x 7.5 hours of actual operating time

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応募条件

■Required Experience：
・Practical Data Analysis skill and BI/DB knowledge／Experience with BI tools and analytical tools, such as Powar BI, MicroStrategy
・Minimum 1~3 years of experience in a fast paced, ever changing environment – operating at high-level of autonomy.
・Experience with internal operations, engineering, and IT teams to solve complex operational problems and drive strategic initiatives.
・Proven interpersonal skills and strong ownership.
・Fluent in Japanese and competent in English required

給与

700 - 1000 万円

勤務地

東京