Lead Product Engineer / Emergency Care Marketing

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Job details

Company overview

The company provides medical devices and healthcare solutions to healthcare institutions. Through a broad portfolio of products and services, it supports healthcare professionals and contributes to improving the quality of care. In addition to supplying products, the company offers implementation support and after-sales services, helping healthcare organizations address operational and clinical challenges.

Responsibilities

Main responsibilities:

• Responding to day to day enquiries and requests from existing transport customers. These requests include but are not limited to spare parts, inventory management and quality and service agreements
• Acts as a conduit between customer product technicians and own tech services personnel
• Maintain communication with global stakeholders to support product inquiry (PI), Field Actions (PFA and Recall)
• First point of contact for technical pre sales product enquiry and accessible post sales technical support as required 
• Grow and develop business relationships within the company and with external parties
• Gathering and disseminating client/stakeholder feedback from industry
• Identify changes needed in content and marketing materials
• In-depth understanding of competitor products, activity and key wins
• Support the growth of market share in the region
• Trusted and proactive product specialist
• Support achievement of sales budget
• Support growth of ProCare and technical service sales
• Support technical aspects for tenders and proposals
• Support clinical / operational trials within accounts
• Support roll-out and implementation of products within EMS agencies as required.
• Support clinical and operational education / inservicing within both new and established accounts.
• Support growth of the company market share in the region

Requirements

Minimum requirements:

• Demonstrated experience or ability to connect technical and operational knowledge with a sales function
• Proven track record of success in a technical role
• Proven ability to work autonomously and as part of a team
• Excellent networking skills with an ability to collaborate with third parties involved in the sales cycle (EMS vehicle builders and suppliers)
• Effective communication at all levels with the ability to maintain high level relationships with key stakeholders both internal and external
• Proven high-level problem-solving skills demonstrating the use of initiative to resolve issues/queries.
• Proven ability to organise project workflow and meet deadlines in a fast paced environment

Salary

6 - 11 million yen

Location

Tokyo