Project Manager / Team Leader (Life Science Application Management Service)

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Job details

Company overview

We are the Japanese subsidiary of an Asia-based foreign IT services firm that provides IT services and consulting services ranging from application development and maintenance, system integration, and artificial intelligence (AI) to outsourcing services. A unique hybrid company with a strong commitment to the Japanese economy, we are a next-generation global IT organization that meets the needs of Japanese companies and helps them globalize and transform their businesses with agility and certainty.

Responsibilities

This project provides application management services to simplify processes and reduce costs in the sales and marketing application portfolio of foreign pharmaceutical company.
Main responsibilities:

• Can lead service delivery meetings and customer engagement meetings organised for clients
• Can supervise team member`s daily operations wrt. day to day support function. E.g.
• Refer. client provided SOPs, support documents and job aids etc. required to perform tasks and activities as part of day-to-day operations (application support)
• Engage (calls, meetings, in person discussion) with client and other vendor teams for troubleshooting and issue resolution
• Ensure team & client defined process and policies are adhered by self and entire onsite-offshore delivery teams
• Provide Service Management (L2 Knowledge management (e.g., Self-service knowledge portal, Periodic info sharing / educational communication to promote best practice or product utilization in IT meetings or Data Governance)
• Use client provided standard service management tools e.g., Service Now, JIRA, Confluence  

Requirements

Minimum requirements:

• 10 + years of IT project management experience (5 + associates)
• Experience in global project management
• Good written and oral communication skills
• Computer skills (e.g. MS Office)
• Native level Japanese skills
• Business level English proficiency

Preferred qualifications:

• Operational knowledge of Sales & Marketing areas in the pharmaceutical industry
• Knowledge of regulatory requirements for pharmaceutical development (GxP, etc.)
• Experience with SaaS/Cloud technologies including Computer Validation
• Prior experience on working for Pharma IT (system) operations.
• Proactive attitude, willing to learn, good communication skills
• Experience and maturity to handle support team (L2/L3) operations
• Can handle multiple stakeholders e.g., client, another vendor.
• Can engage with multi- vendor teams on need basis (issue resolution) proactively without waiting for any direction / help / guidance.
• Can share updates with stakeholders periodically through status reports, review meetings etc. as required during operations
• Experience in providing application support services (L2 & L3) for large programs and adhere to customer defined SOPs, processes, playbooks etc.
• Good understanding of L2 & L3 support function, it`s deliverables, KPIs, operational metrics, delivery management and governance.
• Experience of using various tools for incident management, problem management, change management, doing RCA (root cause analysis) and CAPA (corrective and preventive action in case of deviation) and generate reports / metrics to identify areas of improvement 

Salary

10 - 17 million yen

Location

Tokyo