Project Manager / Team Leader (Life Science Application Management Service)

---

募集要項

会社概要

同社は、アジアに基盤を置く外資系ITサービス企業の日本法人です。ITサービスおよびコンサルティングサービスを提供し、アプリ開発・保守や、システム統合、人工知能（AI）領域から、アウトソーシングサービスまで幅広く活動しています。日本経済に強くコミットしたユニークなハイブリッド企業で、次世代のグローバルIT組織として日本企業のニーズに応え、俊敏かつ確実なビジネスのグローバル化と変革を支援します。

業務内容

This project provides application management services to simplify processes and reduce costs in the sales and marketing application portfolio of foreign pharmaceutical company.
Main responsibilities:

• Can lead service delivery meetings and customer engagement meetings organised for clients
• Can supervise team member`s daily operations wrt. day to day support function. E.g.
• Refer. client provided SOPs, support documents and job aids etc. required to perform tasks and activities as part of day-to-day operations (application support)
• Engage (calls, meetings, in person discussion) with client and other vendor teams for troubleshooting and issue resolution
• Ensure team & client defined process and policies are adhered by self and entire onsite-offshore delivery teams
• Provide Service Management (L2 Knowledge management (e.g., Self-service knowledge portal, Periodic info sharing / educational communication to promote best practice or product utilization in IT meetings or Data Governance)
• Use client provided standard service management tools e.g., Service Now, JIRA, Confluence  

応募条件

Minimum requirements:

• 10 + years of IT project management experience (5 + associates)
• Experience in global project management
• Good written and oral communication skills
• Computer skills (e.g. MS Office)
• Native level Japanese skills
• Business level English proficiency

Preferred qualifications:

• Operational knowledge of Sales & Marketing areas in the pharmaceutical industry
• Knowledge of regulatory requirements for pharmaceutical development (GxP, etc.)
• Experience with SaaS/Cloud technologies including Computer Validation
• Prior experience on working for Pharma IT (system) operations.
• Proactive attitude, willing to learn, good communication skills
• Experience and maturity to handle support team (L2/L3) operations
• Can handle multiple stakeholders e.g., client, another vendor.
• Can engage with multi- vendor teams on need basis (issue resolution) proactively without waiting for any direction / help / guidance.
• Can share updates with stakeholders periodically through status reports, review meetings etc. as required during operations
• Experience in providing application support services (L2 & L3) for large programs and adhere to customer defined SOPs, processes, playbooks etc.
• Good understanding of L2 & L3 support function, it`s deliverables, KPIs, operational metrics, delivery management and governance.
• Experience of using various tools for incident management, problem management, change management, doing RCA (root cause analysis) and CAPA (corrective and preventive action in case of deviation) and generate reports / metrics to identify areas of improvement 

給与

1000 - 1700 万円

勤務地

東京