IT CRM Platform Engineer

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Job details

Company overview

We are a leading luxury brand in the luxury fashion industry and are based in France. We are widely known around the world, primarily for our high-quality fashion items, accessories, perfumes, and cosmetic products. Since its inception, the company has earned a reputation for excellence in design and innovation, and its products are timeless. In addition, its items are characterized by a fusion of classic styles and modern trends, and are favored by many celebrities and fashion enthusiasts. Furthermore, the brand continues to enhance its value by actively contributing to art and culture.

Responsibilities

Main responsibilities:

• Take part in completing the Salesforce implementation as a local foundation of CRM and Marketing Automation
• Ensure the Salesforce data model and ecosystem is well aligned with Global rules and requirements
• Take part in building interfaces between Global Customer database and several local customer Touchpoints
• Take part in historical data transfer/calculation from the touchpoints to the global database and the CRM systems
• Participate to transversal activities, among which strategic projects, to provide your expertise and support the potential interactions/data exchange with Salesforce
• Strengthen our ability to leverage data and insights from Salesforce (or from our CRM BI tool) to promote a data-driven mindset/culture among our business teams
• Ensure smooth operation of the existing Salesforce CRM platform
• Monitor and maintain data transfer from and to the Salesforce CRM platform and ensure proper execution of related scripts and analytics
• Perform/qualitative quality activities on existing and new elements
• Interpret and treat incoming inquiries and requests, including additional developments requests when applicable
• Translate business requirements into CRM technical solutions for implementation
• Identify key stakeholders for requirements gathering; elicit and document requirements and validate against scope
• Work with third-party vendors that are engaged in making any modifications or upgrades to the CRM system
• Contribute to requirements management, including approval, communication, traceability, and asset re-use
• Determine, in collaboration with business and IT stakeholders, modifications and/or upgrades needed to the CRM system in order to meet business requirements
• Stay informed on updates and new releases in CRM evolving technologies
• Educate end users on CRM functionality , as needed.

Requirements

Minimum requirements:

• 5+ years of experience in CRM data structure and/or Marketing Automation system/project related activities.
• Strong experience in designing/handling databases, writing and maintaining scripts (python appreciated) and SQL queries
• Knowledge and development experience of/in Salesforce
• Good interpersonal, problem solving, conflict resolution skills
• Demonstrable experience in Business Process Reengineering (BPR)
• Strong knowledge of CRM issue diagnosing and troubleshooting
• Good verbal and written communication skills
• Japanese level: business
• Strong appetite for technology and innovation and sound technical background
• Logical thinking and result oriented mindset
• Team player
• Strong organizational skills and ability to prioritize tasks and work under pressure
• Hands-on, proactive personality

Preferred qualifications:

• Experience in online/offline customer journey implementation in the Retail industry
• Knowledge or experience in Service Cloud, Heroku and Marketing Cloud
• English level: fluent

Salary

5 - 10 million yen

Location

Tokyo