IT CRM Platform Engineer

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募集要項

会社概要

同社は、ラグジュアリーファッション業界を代表する高級ブランドであり、フランスに本拠を置いています。主に高品質なファッションアイテム、アクセサリー、香水、コスメティック製品を提供しており、世界中で広く知られています。創業以来、優れたデザインと革新性で高い評価を受けており、その製品は時代を超えて愛されています。また、クラシックなスタイルとモダンなトレンドを融合させたアイテムが特徴で、多くの著名人やファッション愛好家に支持されています。さらに、アートや文化への貢献も積極的に行い、ブランドの価値を高め続けています。

業務内容

Main responsibilities:

• Take part in completing the Salesforce implementation as a local foundation of CRM and Marketing Automation
• Ensure the Salesforce data model and ecosystem is well aligned with Global rules and requirements
• Take part in building interfaces between Global Customer database and several local customer Touchpoints
• Take part in historical data transfer/calculation from the touchpoints to the global database and the CRM systems
• Participate to transversal activities, among which strategic projects, to provide your expertise and support the potential interactions/data exchange with Salesforce
• Strengthen our ability to leverage data and insights from Salesforce (or from our CRM BI tool) to promote a data-driven mindset/culture among our business teams
• Ensure smooth operation of the existing Salesforce CRM platform
• Monitor and maintain data transfer from and to the Salesforce CRM platform and ensure proper execution of related scripts and analytics
• Perform/qualitative quality activities on existing and new elements
• Interpret and treat incoming inquiries and requests, including additional developments requests when applicable
• Translate business requirements into CRM technical solutions for implementation
• Identify key stakeholders for requirements gathering; elicit and document requirements and validate against scope
• Work with third-party vendors that are engaged in making any modifications or upgrades to the CRM system
• Contribute to requirements management, including approval, communication, traceability, and asset re-use
• Determine, in collaboration with business and IT stakeholders, modifications and/or upgrades needed to the CRM system in order to meet business requirements
• Stay informed on updates and new releases in CRM evolving technologies
• Educate end users on CRM functionality , as needed.

応募条件

Minimum requirements:

• 5+ years of experience in CRM data structure and/or Marketing Automation system/project related activities.
• Strong experience in designing/handling databases, writing and maintaining scripts (python appreciated) and SQL queries
• Knowledge and development experience of/in Salesforce
• Good interpersonal, problem solving, conflict resolution skills
• Demonstrable experience in Business Process Reengineering (BPR)
• Strong knowledge of CRM issue diagnosing and troubleshooting
• Good verbal and written communication skills
• Japanese level: business
• Strong appetite for technology and innovation and sound technical background
• Logical thinking and result oriented mindset
• Team player
• Strong organizational skills and ability to prioritize tasks and work under pressure
• Hands-on, proactive personality

Preferred qualifications:

• Experience in online/offline customer journey implementation in the Retail industry
• Knowledge or experience in Service Cloud, Heroku and Marketing Cloud
• English level: fluent

給与

500 - 1000 万円

勤務地

東京