Job number: JN -072024-149923 Posted: 2024-09-11

System Operation Planning | システム運営計画

Improve customer exp by providing accurate & timely support
5 - 9 million yen Tokyo Information Technology Network Engineer

Job details

Company overview
Responsibilities
At the contact center, which provides technical support and troubleshooting for the services provided by our company, you will be in charge of the management of partner employees, maintenance work such as operation improvement / efficiency.
Main responsbilities:
  • Management of partner employees
  • Problem solving in collaboration with our own engineering department
  • Preparation of internal and external reporting materials
  • Operational efficiency / operational improvement
  • Proposal and introduction of new operation services, etc.
Requirements
Minimum requirements:
  • 5+ years of practical experience as a network engineer or server engineer
  • PL/PM experience in IT solutions
  • Ability to put the customer's business continuity first
  • Ability to make decisions altruistically and take action
  • Have the mindset to make the organization better as a member of the team and can run independently and is self-propelled

Preferred qualifications:
  • Business experience in English
  • Experience in operation of help desk and technical support
  • Experience in operating domestic and overseas telecommunications carrier services
  • Construction and operation of cloud environments (AWS, etc.) 
Salary
5 - 9 million yen
Location
Tokyo
Jonathan Holloway
BRS Consultant
Jonathan Holloway
Inhouse IT
Email me directly

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