Jobs list of Supply Chain Management & Order Management

3 jobs
Showing 1-3 of search results
  • Job number: Job-00269503 Posted: 2024-06-03

    Service Support, Team Lead

    ラボ向け機器メーカー
    6 - 7.7 million yen Tokyo Supply Chain Management Order Management

    Company overview
    Our client is a leading partner in the biopharmaceutical industry.
    Responsibilities
    Ensuring the clear communication between Services teams 
    Attend to service phone calls and support email and providing professional and appropriate responses to the inquirer.
    Register service requests received from both internal and external customers and follow up on open service requests until closure.
    Assign service request to service engineer and communicate request details.
    Schedule service engineer for onsite work and communicate with customer on the schedule.
    Coordinate the delivery of spare parts and tools availability with job schedules.
    Coordinate the installation schedules with instrument delivery information from CS team.
    Coordinate with Sales team for information of user requirements and scope of installations / qualifications offered to customer.
    Communicate with customer on prerequisites prior to service engineer’s visit.
    Create service related quotation as assigned product and engineers. 
    Process service orders and invoicing.
    Facilitate the shipment of tools, customer’s instrument, documents and spare parts domestically and out of Japan.
    Ensure service tools are calibrated on time and arrange for calibration when they are due.
    Maintain database of records of service requests, service reports, service contracts and installed base.
    Any other duties involved within the role and/or the tasks as assigned from time to time.
    For Team Leader title:
    Manage all the back office commercial operations related to service business.
    Process monitoring and improvement
    Communication with CS team
    Communication with Field Service Manager
    Talent development Planning
    Build up backup structure (working share)
    Ensure effective communication between Sales team , Apllication, Customer Services and Finance team 
    Handling escalations from team members
    Saemi Oda
    Saemi Oda
    Supply Chain Management
  • Job number: Job-00270224 Posted: 2024-05-31

    船舶代理店オペレーション業務

    船舶業界でに実務経験がある方必見です!
    5 - 6.5 million yen Tokyo Supply Chain Management Order Management

    Company overview
    海外を本拠地とする船舶代理店です。強いグローバルネットワークを駆使して世界中の船舶関連情報を入手・発信しています。
    Responsibilities
    東京事務所での船舶代理店オペレーション業務担当として以下の業務をお任せいたします。
    入出港等の手配や打合せ…お客様の船会社、船長、船が入港する港の現地代理店等関係者とE-mailや電話による打合せ、状況や結果をお客様、船長へ報告する(英語使用)
    書類の準備や精算手続き…必要書類の準備をし、様々な許可申請手続きを行い、予定通りの船の入出港のサポート、入出港の際の費用の支払いを船に代わって行う ・数隻の船を担当し、船会社や船からの問い合わせや要求に対応する
    緊急対応…病人が出た際の対応、天候に合わせた入出港の対応等も行う  
    Emmeline Tang
    Emmeline Tang
    Supply Chain Management
  • Job number: Job-00269469 Posted: 2024-05-30

    営業事務SV(受発注・SCM)

    メーカーでの営業事務またはSCM関連業の経験5年以上お持ちの方必見です。
    5 - 6.5 million yen Tokyo Supply Chain Management Order Management

    Company overview
    Our client is an engineering company with a world-class market share.
    Responsibilities
    受発注管理・SCM担当を募集いたします。東京チームのチームマネジメント
    顧客からのオーダー受注から、製品出荷・請求までの一連業務
    見積作成/納期回答/受注業務/納品書&請求書の作成/国内発注/顧客とのコレポン/電話応対(簡単な製品説明も含む)/来客対応
    製造工場への製品発注、入荷確認、前倒し調整、在庫調整
    適正在庫管理
    個別プロジェクトへの対応(社内及び本社)
    文書・資料作成、輸出書類(該非判定書)申請作成
    展示会サポート(必要に応じて)、海外からの出張者・来客サポート等
    Emmeline Tang
    Emmeline Tang
    Supply Chain Management
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