Jobs list of Supply Chain Management & Customer Service

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  • Job number: Job-00265416 Posted: 2024-05-14

    Customer Service Operational Excellence

    8 - 12 million yen Tokyo Supply Chain Management Customer Service

    Company overview
    We are a global medical devices and pharmaceutical company providing healthcare-related products. We offer a wide range of products including pharmaceuticals, medical devices, and consumer goods to support healthy living. Particularly, through investments in medical technology and research and development, we provide advanced medical solutions, enhancing the quality and efficiency of healthcare. Additionally, we contribute to raising awareness of health in society through education and outreach activities, aiming for a better future.
    Main responsibilities:
    Provide oversight and technical direction for process improvement related to order management, inquiry management activities performed by Customer Service Operations team.
    Track of CS KPIs, such as OTIF-D, Order Fill Rate, Backorders, Complaints, Call Answer, DSI (Delivery Service Issue) and propose action plans with Customer Service.
    Participate in Customer Service budget elaboration (P&L) and guarantee the achievement of expense/CAPEX targets approved with Deliver leadership and Finance area.
    Ensure Quality & Compliance and consistency with customer interactions.
    Attract, develop, and retain CS and CS Operational Excellence talent to the CS OpEx team, guarantee constant technical training and maintain a collaboration environment among employees.
    Monitor team efficiency and effectiveness based on pre-determined organization performance metrics.
    Ai Takesawa
    Ai Takesawa
    Supply Chain Management
  • Job number: Job-00261560 Posted: 2024-05-01

    SBM Specialist

    Bachelor’s degree from accredited University a must.
    6 - 10 million yen Tokyo Supply Chain Management Customer Service

    Company overview
    We are a world-leading company in the market share of etching equipment. Headquartered in California, USA, we are a top-tier company in the global semiconductor equipment industry, consistently delivering cutting-edge technology, particularly in the field of semiconductor etching equipment. We have multiple operational bases not only in the United States but also in major cities in Japan, Europe, and Asia, striving for global expansion as a truly global company.
    Defines metrics and monitor supplier performance against these expectations to ensure continuous supplier improvement. Regularly evaluate quality and performance benchmarks, and the risks associated with the preferred supply base selection. 
    Continuously working on process improvement to deploy & develop best known methods related to procurement, inventory control (e.g., JIT, Kanban, min/max) & manufacturing strategies
    Encourages and coordinates early supplier involvement in highly technical and/or contractually complex new products parts design using the suppliers’ expertise to optimize quality and manufacturability.
    Established goals with supplier to ensure material delivery meet forecasted demand.
    Represents supplier business management on a cross-functional commodity teams that focuses on supply challenges, and to ensure internal/external customer needs are satisfied.
    Maintains current knowledge on relevant trends by personal contact, industry reports, trade journals, etc.
    Works with engineering and the supplier to resolve complex problem to ensure on time delivery of critical material to support customer and company requirements.
    Develops presentation, white papers, process flow charts to support continues process improvement projects.
    Works with supplier to monitors product cost preventing negative PPV and supporting cost reduction efforts.
    Drive the improvement of the remote factory suppliers’ manufacturing processes to ensure product quality and on-time-delivery
    Matilda Peters
    Matilda Peters
    Supply Chain Management

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