Jobs list of Supply Chain Management & Customer Service
-
NEWJob number: Job-00261645 Posted: 2024-07-24
Customer Service Manager
マネージャーとしてキャリアアップしたい方歓迎です6 - 9 million yen Tokyo Supply Chain Management Customer Service
- Company overview
- We are a global company specializing in manufacturing and selling consumer goods. We value the founder\'s philosophy of improving people\'s lives through the application of chemistry, establishing ourselves as leaders in applied chemistry worldwide. Currently, we deal with a range of products including chemicals, adhesives, surface treatments, and professional hair care products, experiencing steady growth. We prioritize the contributions of our employees, emphasizing leadership and creativity, and provide support to ensure they can fully utilize their capabilities.
- Responsibilities
- カスタマーサービスのチームリーダーとして、受注に関連する業務全般と、売上レポート作成をメインとし、チーム内メンバーをリードしながら、日々の当該チームの業務の管理監督を行う。
受注に関するプロセス改善・変更・プロジェクトの際は必要に応じて他部署とも折衝する役割も担う。
デイリー:
社内基幹システム（SAP）を使用しての受注データーエントリー
出荷完了までの適切なフォロー（イレギュラーが発生した場合は、関係各所に適切な指示・対応をして滞りなく出荷を完了させる）
客先または担当営業からの問い合わせに適切かつタイムリーに対応（主に締め時間や納期に対する要望）
チームメンバーの担当業務の管理監督
その他:
受注システム（WEB・EDI・FAX OCR）関連のプロジェクトにおいて、リーダーとしてプロセスのマニュアル化ができる。
チームメンバーの休暇取得の際、メンバーのバックアップができる
ビジネス目的にあった売上レポート作成（日時・月次）。
カスタマーサービスのKPIトラッキングと改善（部内オペレーションの改善等に関わる提案・計画と実現、システムエラー対応）
ITチーム（インド、フィリピンなどの海外チーム）と連携して、システムエラー解消へのアクションができる
海外のシェアードサービスやリージョン担当者とのコミュニケーション。各業務プロセスについて理解し、改善や移管を行う際はリードする。
社内ビジネス部署（経理・購買・法務）と連携を図り、請求・入金処理、新規サプライヤーの選定や支払い、契約書のハンドリング等を行う。
Saemi Oda
Supply Chain Management -
Job number: Job-00272314 Posted: 2024-07-05
Customer Service Supervisor
ビューティーケア企業です6.4 - 7 million yen Tokyo Supply Chain Management Customer Service
- Company overview
- Our client manufactures and supplies razors and shaving products.
- Responsibilities
- This position is to lead the whole customer service team offering and providing a high level of professional, efficient and collaborate service in all aspects of contact with internal and external customers
- Manage customer orders properly by creating added value and achieving function target
- Improve customer service operation(conotinuous Kaizen)
- Temp staff management
- Act as system (SAP) key user
Universal Accountabilities
- Supervise CS temp staff to ensure sales order processing timely and accurately in system
- Communicate closely with Sales, Planning, 3PL for on-time in full delivery
- Monitor 3PL performance and coordinate customer claims/goods return handling and timely closure
- Track and report order fulfillment and work out actions to support customer service and continuous improvement initiatives.
- Improve and enhance SAP/BI tool to be more efficient, and act as SAP key user
- Team management: optimize team member workload allocation/ develop qualified role backup/ train the team on professional skills/ improve team service mindset and initiative
Key KPI
- Service rate to customer
Saemi Oda
Supply Chain Management -
Job number: Job-00265416 Posted: 2024-07-01
Customer Service Operational Excellence
カスタマーサービス部門でのマネジメント経験のある方を歓迎しています8 - 12 million yen Tokyo Supply Chain Management Customer Service
- Company overview
- We are a global medical devices and pharmaceutical company providing healthcare-related products. We offer a wide range of products including pharmaceuticals, medical devices, and consumer goods to support healthy living. Particularly, through investments in medical technology and research and development, we provide advanced medical solutions, enhancing the quality and efficiency of healthcare. Additionally, we contribute to raising awareness of health in society through education and outreach activities, aiming for a better future.
- Responsibilities
- Main responsibilities:
Provide oversight and technical direction for process improvement related to order management, inquiry management activities performed by Customer Service Operations team.
Track of CS KPIs, such as OTIF-D, Order Fill Rate, Backorders, Complaints, Call Answer, DSI (Delivery Service Issue) and propose action plans with Customer Service.
Participate in Customer Service budget elaboration (P&L) and guarantee the achievement of expense/CAPEX targets approved with Deliver leadership and Finance area.
Ensure Quality & Compliance and consistency with customer interactions.
Attract, develop, and retain CS and CS Operational Excellence talent to the CS OpEx team, guarantee constant technical training and maintain a collaboration environment among employees.
Monitor team efficiency and effectiveness based on pre-determined organization performance metrics.
Ai Takesawa
Supply Chain Management -
Job number: Job-00261560 Posted: 2024-05-01
SBM Specialist
Bachelor’s degree from accredited University a must.6 - 10 million yen Tokyo Supply Chain Management Customer Service
- Company overview
- We are a world-leading company in the market share of etching equipment. Headquartered in California, USA, we are a top-tier company in the global semiconductor equipment industry, consistently delivering cutting-edge technology, particularly in the field of semiconductor etching equipment. We have multiple operational bases not only in the United States but also in major cities in Japan, Europe, and Asia, striving for global expansion as a truly global company.
- Responsibilities
- Defines metrics and monitor supplier performance against these expectations to ensure continuous supplier improvement. Regularly evaluate quality and performance benchmarks, and the risks associated with the preferred supply base selection.
Continuously working on process improvement to deploy & develop best known methods related to procurement, inventory control (e.g., JIT, Kanban, min/max) & manufacturing strategies
Encourages and coordinates early supplier involvement in highly technical and/or contractually complex new products parts design using the suppliers’ expertise to optimize quality and manufacturability.
Established goals with supplier to ensure material delivery meet forecasted demand.
Represents supplier business management on a cross-functional commodity teams that focuses on supply challenges, and to ensure internal/external customer needs are satisfied.
Maintains current knowledge on relevant trends by personal contact, industry reports, trade journals, etc.
Works with engineering and the supplier to resolve complex problem to ensure on time delivery of critical material to support customer and company requirements.
Develops presentation, white papers, process flow charts to support continues process improvement projects.
Works with supplier to monitors product cost preventing negative PPV and supporting cost reduction efforts.
Drive the improvement of the remote factory suppliers’ manufacturing processes to ensure product quality and on-time-delivery
Matilda Peters
Supply Chain Management
1